倫敦證交所集團LSEG(FTSE International Taiwan Limited) _台灣富時國際股份有限公司

Role Summary: We are seeking an Application Technical Support Engineer (SRE Engineer) to join our dynamic team in Taipei, Taiwan. The ideal candidate will possess strong technical skills, background in automation and observability, excellent communication abilities, a solid work ethic, and a willingness to learn. This role involves providing technical and production support for a large-scale global financial software product, including some shifted hours and working closely with our New York based team to provide 24x7 coverage, and will include some shifted hours including Saturday coverage. Ensuring the reliability, scalability, and performance of our systems, as well as implementing and maintaining observability and automation best practices. This position entails following key responsibilities. Key Responsibilities/What you will be doing: Maintains software applications with a focus on scalability, reliability, automation, and performance. Maintains services once they are live by measuring and monitoring availability, latency, and overall system health. Implements and maintains DevOps practices, including continuous integration, deployment, and automated testing. Manages software configurations and release processes. Provides Level 1,2 24x7 client facing technical and production support, including out-of-hours and on-call support. Improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Collaborates with cross-functional teams to define software system requirements and objectives. Leads sustainable and efficient incident response. Resolve incidents and problems, including monitoring ServiceNow for issues and applying resolutions following the Change Management procedure. Update relevant documentation in Confluence. Provides mentorship to other team members on handling availability and performance of critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions. Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate. Required Skills/What you’ll bring: 1 to 2 years of professional experience in Cloud Computing technologies (AWS or Azure) and SRE practices. Proficiency in Azure Cloud Technologies (AKS, ACR, Azure Functions, Azure Web App, storage, Containers, LLM) or AWS Cloud Technologies (RDS, CloudFront, DynamoDB, Elastic Beanstalk, Lambda, CloudWatch, Kinesis, LLM). Programming experience with scripting languages such as Python, PowerShell, or Bash. Programming experience with SDK, VS Code extensions, Copilot, Power Platform is preferred. Strong knowledge of Windows or Linux environments, including system administration, networking, IAM, basic troubleshooting and problem-solving skills. Excellent oral and written communication skills in English. Fluent in Mandarin. Familiarity with Version Control Tools and CI/CD Tools (Git, GitLab) and related concepts such as branching/versioning strategies. Coordinate the release process for new releases. Ability to stay updated on industry trends and advancements in technologies, recommending changes to improve system reliability and performance. Maintain effective working relationships with Customer Support, Compliance, Development, Quality, and other teams. Strong understanding of product development lifecycle and methodologies. Ability to communicate clearly and concisely with IT, business teams, and senior management. Work effectively under pressure in a fast-paced, dynamic environment. ITIL or Azure/AWS certification is a plus. Experience in Financial or Investment Banking environments is preferred.

Job Description (Job advert content) Role Profile: The Senior Index Analyst role sits within the Benchmarks & Index Management division of FTSE Russell. The Index Management team are ultimately responsible for the daily management of the FTSE Russell index / product portfolio, specifically the data management, corporate action & event management, constituent portfolio management and the production of client content. It is a global group, with teams in Hong Kong, Taiwan, Milan, London and Fort Mill. The group operates a “follow the sun model” with work as a single team across the different time-zones. Key Responsibilities As a Senior member of the Index Management team, the individual will be responsible for the support/assisting of the day-to-day management of the FTSE Russell Indexes and Products. Key areas of responsibility will include: Using all available data sources, support the team in researching/analysing corporate actions and the respective impact on the FTSE Russell indexes. Detailed research and analysis of corporate event information and compilation of client notifications. Completion of daily FTSE Russell production procedures including creating and checking FTSE Russell Products, to strict deadlines and as directed by your line manager. Maintain and manage stock information and other required data in a timely and accurate manner, ensuring the highest quality to FTSE Russell data Escalate to line manager any issues/concerns and report exceptions in a timely manner. Accurate monitoring of FTSE Russell real time indexes and timely resolution of issues Supporting the periodic rebalance process of indexes and/or the associated implementation of any changes, in accordance with review schedule. Timely investigation and resolution of any client queries relevant to your role and areas of expertise. Highlight and recommend to your line manager any process improvements or efficiencies that will improve the levels of quality, productivity & client service. Participate as and when required in any projects or initiatives, supporting the on-boarding of new business into the team. Ensure that all of your tasks have been completed in accordance with your checklist(s) and procedures. Strive to constantly improve your skills through any training & development that is available. Support your line manager in any functions as and when required. Actively contribute and lead training of other team members. Promote a good teamwork ethic across the teams (including other offices), actively encouraging interaction and providing assistance to others where required. Candidate Profile / Key Skills Experience Required: It is expected that with limited supervision the individual will deliver each of the key objectives of the role identified above, working to strict deadlines and to the highest degree of accuracy. It is therefore expected that the individual will have: Education to degree level or equivalent financial qualification. 3+ years of experience within the financial industry, ideally working with corporate actions and company data. Working knowledge and understanding of global financial markets and products, incorporating indexes, is essential. Ability to work to strict deadlines and manage workloads effectively in a pressured environment. A proven track record for achievement in delivering a high quality service. SKILLS REQUIRED Dynamic, enthusiastic and responsive to change. Ability to work to tight deadlines and under pressure. Logical and structured approach. Excellent interpersonal, communication and motivational skills. Ability to pay meticulous attention to detail. Effective written and spoken communication and presentation skills. Comfortable with flexible hours Team player Highly motivated Self-starter

Role Profile: The Index Analyst role sits within the Benchmarks & Index Management division of FTSE Russell. The Index Management team is ultimately responsible for the daily management of the FTSE Russell index / product portfolio, specifically the data management, corporate action & event management, constituent portfolio management and the production of client content. It is a global group, with teams in Hong Kong, Taiwan, Milan, London and Fort Mill. The group operates a “follow the sun model” with work as a single team across the different time-zones. Key Responsibilities: As a member of the Index Management team, the individual will be responsible for the support/assisting of the day-to-day management of the FTSE Russell Indexes and Products. Key areas of responsibility will include: Using all available data sources, support the team in researching/analysing corporate actions and the respective impact on the FTSE Russell indexes. Detailed research and analysis of corporate event information and compilation of client notifications. Completion of daily FTSE Russell production procedures including creating and checking FTSE Russell Products, to strict deadlines and as directed by your line manager. Maintain and manage stock information and other required data in a timely and accurate manner, ensuring the highest quality to FTSE Russell data Escalate to line manager any issues/concerns and report exceptions in a timely manner. Accurate monitoring of FTSE Russell real time indexes and timely resolution of issues Supporting the periodic rebalance process of indexes and/or the associated implementation of any changes, in accordance with review schedule. Timely investigation and resolution of any client queries relevant to your role and areas of expertise. Highlight and recommend to your line manager any process improvements or efficiencies that will improve the levels of quality, productivity & client service. Participate as and when required in any projects or initiatives, supporting the on-boarding of new business into the team. Ensure that all of your tasks have been completed in accordance with your checklist(s) and procedures. Strive to constantly improve your skills through any training & development that is available. Support your line manager in any functions as and when required. Actively contribute and lead training of other team members. Promote a good teamwork ethic across the teams (including other offices), actively encouraging interaction and providing assistance to others where required. Candidate Profile / Key Skills Experience Required: It is expected that with limited supervision the individual will deliver each of the key objectives of the role identified above, working to strict deadlines and to the highest degree of accuracy. It is therefore expected that the individual will have: Education to degree level or equivalent financial qualification. At least one year of experience within the financial industry, ideally working with corporate actions and company data. Working knowledge and understanding of global financial markets and products, incorporating indexes, is essential. Ability to work to strict deadlines and manage workloads effectively in a pressured environment. A proven track record for achievement in delivering a high quality service. SKILLS REQUIRED: Dynamic, enthusiastic and responsive to change. Ability to work to tight deadlines and under pressure. Logical and structured approach. Excellent interpersonal, communication and motivational skills. Ability to pay meticulous attention to detail. Effective written and spoken communication and presentation skills. Comfortable with flexible hours Team player Highly motivated Self-starter

Position Summary The London Stock Exchange Group (LSEG), is a leading provider of business and financial information on public and private companies globally. LSEG continues to build on a century of experience by transforming data into knowledge and combining our expertise with the latest technology to build new global data and analytical solutions for our clients. With sophisticated data collection services, cloud-based applications, desktop analytics and print products, we incorporate beneficial tools such as quantitative Smart Beta equity research and tools for portfolio building and measurement. For LSEG Taipei Office, we are currently recruiting for a research analyst position in our Data Collection Sustainable Investments team. Research analysts are responsible for analysing and collecting information on ‘Green’ product/service portfolio of companies. As research analyst you are responsible for a critical function in the Sustainable Investment team, having complete ownership of data used by our clients. We are looking for individuals with very high attention to detail and who can work under strict delivery timelines. Role Responsibilities Collect quantitative and qualitative data from multiple information sources including annual reports, sustainability reports, websites, and other filings of publicly traded companies Analyse collected data as per a pre-defined ratings methodology/mentorship manual Support analysis with brief comments and rationale Provide appropriate references of source documents used Develop strong subject matter expertise on various sub parts of our data collection methodology Initiate and implement projects to optimize workflow and improve data quality Qualifications and Experience Required Bachelor’s degree or equivalent experience Excellent English and Japanese language skills Ability to work independently with high degree of ownership Ability to meet strict weekly timeliness and quality standards Ability to multi-task and be results driven Experience in sustainability is helpful

Role Purpose At LSEG, we are seeking a dedicated individual to join our Analytics Client Services (ACS) team. As an Associate Specialist in ACS, you will deliver exceptional service to clients using LSEG Analytics products, with a particular focus on the Yield Book. The ideal candidate will demonstrate strong problem-solving and analytical skills, particularly in financial market, with a focus on fixed income markets. As a trusted source of fixed income analytics for more than 30 years, Yield Book offers an expanded set of capabilities that include market-leading data and cashflow modelling for security and portfolio analysis ranging from vanilla bonds to highly structured mortgages and sophisticated derivatives for clients to accurately address their requirements. For more information, please visit www.yieldbook.com. Role Responsibilities This position provides an opportunity to gain a broad perspective on various fixed income products. Key responsibilities include: Serve as the primary point of contact for institutional clients, taking ownership of resolving their analytics inquiries. Gain in-depth knowledge of various fixed income products, including IRS, structured notes, CMOs, and other financial instruments. Gaining expertise in LSEG analytics products, with a particular focus on the Yield Book. Assisting developers in testing new products Foster and maintain positive relationships with both internal and external customers, ensuring the highest level of client service. Requirements This is an Individual Contributor role Bachelor’s Degree or equivalent in a financial or quantitative field Deep knowledge of fixed income/MBS products Working experience in fixed income/MBS analysis and investment Outstanding problem-solving and analysis skills Outstanding written and verbal communication skills in Mandarin and English Strong team player with the ability to prioritize tasks and maintain professionalism under pressure Proficient with Microsoft Excel and VBA

ROLE SUMMARY: This Senior Analyst will play a role in the ideation, innovation, and design of our sustainable indices, as well as delivering the index product strategy, associated research and client engagement. This position will be responsible for specific indices within our current product range and development of new indices, working with product managers, data leads, sales and other stakeholders in the APAC region and globally to deliver on the sustainable strategy. The ideal candidate will possess excellent quantitative and programming skills, an understanding of index methodologies and the needs of our global clients, and a passion for driving positive impact through investment solutions. WHAT YOU'LL BE DOING: Index research and design: building and enhancing sustainable indices for flagship standard product and custom client products, including portfolio simulation and construction approaches and risk and performance attribution Index analysis and reporting: Support our clients with index related reporting and analysis Thought Leadership & marketing: Contribute to the company’s thought leadership, marketing and client engagement by producing research papers, analysis and presentations. Support clients and distribution teams with in-depth knowledge and training. WHAT YOU'LL BRING: We are seeking an experienced, committed and enthusiastic individual with proven experience in climate index investment. - Quantitative and analytical skills: Knowledge of quantitative investment portfolio techniques, including portfolio simulation and construction approaches and risk and performance attribution - Programming Skills: Proficiency in Python, SQL and/or MATLAB - Sustainable data skills: Experience with sustainable investment datasets, dataset providers, their particularities, as well as applicability to index construction - Project management skills: Working to deadlines, coordinating across multiple teams to deliver complex research and builds (from idea conception to benchmark creation) with high degree of accuracy. - Communication Skills: Strong communication and interpersonal skills, capable of engaging effectively with clients and stakeholders, with strong written skills. - Collaboration Skills: Ability to collaborate and build sound relationships with cross-functional teams. WHAT YOU’LL GET IN RETURN: Competitive Salary and Benefits: A comprehensive compensation package that includes a competitive salary, performance-based bonuses, and a robust benefits program. Professional Development: Opportunities for ongoing training and professional development, including access to workshops, seminars, and conferences, to enhance your skills and advance your career. Work-Life Balance: A flexible work environment that supports a healthy work-life balance, including remote work options and generous paid time off. Impactful Work: The chance to contribute to meaningful projects that drive sustainable investing practices, making a positive impact on the environment and society. Collaborative Culture: A dynamic and inclusive work environment where diverse perspectives are valued, fostering collaboration and innovation among team members. Thought Leadership Opportunities: The chance to be a part of our thought leadership initiatives, influencing industry discussions on sustainable investing and contributing to high-profile publications.

The individual is responsible for the LSEG Risk business through prospecting for new clients and developing new opportunities within existing customer accounts. The successful candidate must be able to effectively position solutions for client onboarding, KYC, financial crime and payments through a consultative sales process within the financial services industry in Taiwan. Role Responsibilities: Proactively identify prospects and new business opportunities. Structure, pitch, negotiate and close opportunities. Develop and complete a sales strategy for Customer Risk and Digital Identity within a territory. Provide insights and share thought leadership with senior stakeholders. Deliver excellent customer presentation and demonstrations. Qualifications and Experience: The role acts as a subject matter expert with a pursuit and sales focus – experience in like roles is necessary. The role is supported by Pre-Sales Specialists and Account Managers in the planning, prospecting, pitching and closing process – exposure to internal working relationships of this kind for a mutual client focused outcome is required. The role will benefit from a deep understanding of Risk and Compliance within regulated firms in Indonesia. The role requires knowledge of processes for client onboarding, KYC, financial crime and payments is preferred, but can be learnt by the right talent. A proven track record in a quota bearing sales environment is preferred. Knowledge & Skill: You build great rapport, make connections, are personable and conversational with new people and business contacts. You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer. You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends. You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together. You are a creative thinker, a problem solver, a doer. You can think on your feet, analyse a situation and make quick fact-based decisions.

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. Position Overview The role sits within Index Change and works very closely with the Index Management, Index Review, Technology and Research & Analytics teams globally by pooling resources when and where necessary. Index Change is part of the Benchmark and Indices Operations Division. We are responsible for all elements of Business Change/Operational Readiness of the FTSE Russell portfolio. The role is strategic and provides User Acceptance Testing (UAT) expertise across projects in London Stock Exchange. It is a global group, with teams in London, Taipei and Fort Mill. The group operates a “follow the sun model” and works as a single team across the different time zones. Role Responsibilities: - The individual will be responsible for key areas that include, but are not limited to: - Being a key role focusing on change initiatives including business processes, technology and new products. - Follow-up project and ensuring that the development process is being demonstrably followed, and project deliverables meet business requirements. -Development/Execution exhaustive set UAT of Test Plans and Scripts. - Supporting the training of end users, provided training material and execution reports. - Liaison with Development, QA and the Business. Education and Experience Required - Bachelor's degree, at least 1 year working experience in Finance Sector or Commercial experience implementing projects within a financial institution. - Excellent knowledge of financial markets –Equities especially. - Excellent communication and interpersonal skills allowing an ability to communicate effectively with people at all levels within the company and with external clients/suppliers. - Experience of Excel, VBA and SQL. Type of Person - Enthusiastic with an ability to operate in a dynamic environment and to work to tight deadlines. - Methodical approach to work with a high attention to detail. - Quick learner and Ability to resolve problems in a logical manner. - Highly motivated, self-starter with an excellent background in FinTech. - Comfortable with flexible hours to complete tasks on a tight schedule. -Team player. - Highly motivated. - Self-starter.

Role profile: We are seeking a knowledgeable and customer-focused Quantitative Developer to join the Sustainable Index Research and Design team at FTSE Russell, a wholly owned subsidiary of the London Stock Exchange Group. The role reports directly to the Head of Sustainable Index Research and Design. The Sustainable Index Research & Design team is responsible for the development, design, and research of sustainable indices and related materials. The team works closely with both internal front- and back-office departments, as well as FTSE Russell’s partners and key clients, including major asset owners, fund managers, and investment banks, in the creation of new index products. ROLE SUMMARY: We are seeking a Python Developer to join our team in developing scalable and efficient software solutions to support investment analytics and index construction. This role involves full lifecycle development, from design and implementation to continuous deployment, and close collaboration with quantitative researchers and product teams. The successful candidate will contribute to automating analytics, integrating research models, and enhancing performance and maintainability of our codebase. WHAT YOU'LL BE DOING: Implement Python applications using object-oriented programming principles. Participate in the full software development lifecycle, including conceptualization, development, testing, and deployment. Analyse and optimize existing code for performance and maintainability. Work closely with quantitative researchers to integrate models and algorithms. Develop scalable, automated investment analytics and reporting tools. Collaborate with cross-functional teams to design and develop new index products. Respond to internal and external research queries related to index construction and analytics. WHAT YOU'LL BRING: Bachelor's or Master’s degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related technical field. Strong Python programming skills with an emphasis on object-oriented design Experience using data analysis libraries such as pandas and numpy, and visualisation tools like Matplotlib or Plotly. Familiarity with version control (Git) and collaborative development workflows, and software testing principles and frameworks Ability to clearly communicate technical concepts within a multi-functional team. A proactive mindset with a willingness to learn and adapt in a fast-paced environment. Strong time management and the ability to handle fast turnarounds and shifting priorities. Ideally, a background or interest in financial markets, financial instruments, sustainable investment and investment analytics. WHAT YOU’LL GET IN RETURN: A comprehensive compensation package that includes a competitive salary, performance-based bonuses, and a robust benefits programme. Opportunities for ongoing training and professional development, including access to workshops, seminars, and conferences to enhance your skills and advance your career. A flexible work environment that supports a healthy work-life balance, including remote work options and generous paid time off. The opportunity to contribute to meaningful projects that drive sustainable investing practices, making a positive impact on the environment and society. A dynamic and inclusive workplace where diverse perspectives are valued, fostering collaboration and innovation among team members. The chance to participate in our thought leadership initiatives, influencing industry discussions on sustainable investing.

Customer Success Managers (CSMs) connect our clients to LSEG’s solutions. As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers. You will be responsible for the Customer Value Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering an elite customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Role Overview - Client Satisfaction Develop and implement the customer success strategy and customer value plan for trading accounts to drive revenue retention - Training Coordination Deliver highly engaging customized workflow-based customer engagements/ training sessions - Relationship Management Build deep relationships with key customer stakeholders to advise engagement strategy and build "Refinitiv advocates" Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends - Retention and growth Supervise customer health, adoption metrics, renewals and execution of customer success plans Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy Contribute to overall vision and strategy of the Customer Success Management Group Your Success A CSMs Success Will Be Measured By * Customer onboarding activities, including various types of trainings/presentations * Breadth & depth of customer relationships * Retention and risk mitigation management * Drive account retention and growth with sales * Contributions to role and process improvement Qualifications/Skills * 2-5 years of customer service/ client relationship experience, pre-sales, or trading role in bank or content organization * Preferably with knowledge of & experience in FX trading space * Excellent communication and presentation skills with ability to flex style depending on audience (C-Level/Leadership/Team) * Proven track record of identifying customer needs and efficiently completing retention and adaption strategies * Ability to adapt and thrive in a fast-paced environment and constantly evolving market * Proactive and positive attitude that has a “Whatever it Takes” approach to increase customer happiness and deepen relationships * Bachelor’s degree required * Proficient in written and spoken English, Mandarin and Cantonese * Basic knowledge on commodities/ fixed income/ coding such as Python would be a huge plus