About the job : Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects. Responsibilities: - Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects. - Collaborate effectively with internal relevant departments for the solution. - Collect and report the customer feedback and market competitor info - On-site support key customers to resolve the issues. - Technical training/partner events for Sales and partners. - New project product ECAT testing according to user experience.
待遇面議
(經常性薪資達 4 萬元或以上)
Qualifications : Knowledge & Skill • Bachelor’s degree and 3~ years of product management experience • Possesses expertise in specific product development, product/solution areas, and understanding customer needs and usage • Superior product management skills and experience with appropriate management tools and methodologies • Strong collaboration, interpersonal and communication skills, especially across a matrix of functional teams and global organization • Excellent time management, the ability to manage multiple projects and priorities at once • Extensive experience of product planning and management at international B2B or B2C companies • Professional content delivery and negotiation skills • Strong analytical skills and data-driven thinking • Ability to lead taskforce to resolve complex problems, drive for results proactively • Make strategic prioritization decisions and communicate these priorities to stakeholders • Fluent Mandarin and English proficiency, both oral and writing Characteristic: • Exceptional strategic, forward and multi-perspective thinker • Professional and adept, with a fun spirit and a can-do/will-do attitude • Discovery-driven and independent to follow-through executional tasks • Passionate, agile and creative • Highly motivated self-starter, a change agent • Proactive team player and builder • Highly organized and perform well under pressure A Plus: • Strong Intellectual capacity with excellent technology/engineering skills relating to design, test and quality. • Experience of AIDC product management or product marketing 持有「全民英檢」或「培力英檢」成績證照者優先面試 LTTC (GEPT) (BESTEP)
1. 勞保、健保及新制退休金之提撥 2. 員工團體保險 3. 定期健康檢查 4. 年度國內、外旅遊定期員工活動 5. 完善的教育訓練 6. 到職第一天即享有7天特休 7. 春節、端午、中秋三節禮金 8. 生日、生育、結婚禮金 9. 提供TSC友善家庭照顧假15天 10. 提供TSC人工好孕假2天 11. 員工傷病住院、親屬喪故慰問金 12. 員工(配偶)及子女獎助學金/才藝技能獎勵 13. 托兒津貼 14. 社團活動 15. 模範員工選拔 16. 資深員工獎勵 17. 員工分紅、年終獎金 18. 員工股票選擇權 19. 宜蘭廠區提供健身房及卡拉OK視聽室等設施