Customer Success Partner -北區

*** Please submit your application via - https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/XMLNAME--Dia--Customer-Success-Partner---_202508-121065 -Delivers Excellent Customer Experiences and Business Results ---Implement effective sales strategies and initiatives in order to achieve or exceed sales and profitability targets within your assigned area. ---Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding new value through creative solutions / products ---Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence, and effective communication ---Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment. ---Implement a sales management process to assist the team in identifying and prioritizing customers and prospects ---Partner with the customer and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer happiness. ---Plan the entire sales journey and adapt selling strategies / tactics to customers’ stages and styles of adoption -Key Account Management (in selected accounts) ---Defines framework to Analyze, Plan and Govern Key Accounts in a structured way. ---Builds actionable strategies in collaboration with internal and external stakeholders. ---Improves Relationships with Key Stakeholders to identify growth possibilities to upsell and cross sell. ---Positively impacts Opportunity conversion and forecasting. - Distributor Management ---Develop and maintain a strong collaborative relationship with distributors to identify and gain new opportunities, maintain and expand customer base, and drive business growth. ---Achieve financial targets related to distribution management programs. - Conduct business in full compliance to Behaviour in Business and Behaviour in Competition