Facilities Administrative Coordinator 設施行政協調員 (駐點於外商客戶辦公室_南港區) - CBRE Global WorkPlace Solutions

Primary Responsibilities 1. Facility Management & Client Services o Assist the facility management team in successfully meeting customer facility requirements. o Respond to customer inquiries and concerns, providing timely and high-quality service while following up to ensure customer satisfaction. o Handle service-related tasks as per customer agreements, such as calculations for various telecommunications services and utility bills. o Support and drive the financial and procurement processes to align with customer expectations, as part of the managed services. 2. Vendor Management o Coordinate and oversee the vendor management program to ensure all vendors comply with their agreements. 3. Office Operations & Resource Management o Parking Management: Ensure proper allocation and pricing of parking spaces. o Office Inspection & Issue Resolution: Conduct regular inspections to ensure the proper functioning of facilities and promptly address any issues. o Office Equipment Maintenance & Cleaning Arrangements: Plan maintenance schedules and cleaning routines to keep the workspace organized and in good condition. 4. Document & Process Management o Manage and update contract documentation, ensuring records are complete and compliant with contract terms. o Assist with training on internal processes and procedures to ensure team members are well-versed in their tasks. 5. System & Equipment Management o Access Control System Management: Oversee access control settings and maintenance, ensuring smooth operation. o Mobile Device Management: Handle company mobile device allocation, maintenance, and cost verification. 6. Other Assigned Tasks o Perform other job duties as assigned and complete tasks delegated by the line manager. o This role encompasses facility management, vendor supervision, office operations, and equipment administration, requiring strong organizational and communication skills. 主要職責 1. 設施管理與客戶服務 o 協助設施管理團隊成功滿足客戶設施需求。 o 回覆客戶諮詢和疑慮，提供及時優質的服務，並進行後續跟進，確保客戶滿意度。 o 根據客戶協議處理服務相關任務，例如計算各種電信服務和水電費。 o 作為託管服務的一部分，支援並推動財務和採購流程，以滿足客戶期望。 2. 供應商管理 o 協調和監督供應商管理計劃，確保所有供應商遵守協議。 3. 辦公室營運與資源管理 o 停車管理：確保停車位的合理分配和定價。 o 辦公室檢查與問題解決：定期檢查，確保設施正常運行，並及時解決任何問題。 o 辦公室設備維護與清潔安排：規劃維護計畫與清潔程序，保持工作場所井然有序、狀態良好。 4. 文件與流程管理 o 管理和更新合約文件，確保記錄完整併符合合約條款。 o 協助內部流程和程序培訓，確保團隊成員熟練各自工作內容。 5. 系統與設備管理 o 門禁系統管理：監督門禁系統的設定與維護，確保系統順利運作。 o 行動裝置管理：負責公司行動裝置的分配、維護與成本會計。 6. 其他指定任務 o 執行部門經理指派的其他工作職責，並完成部門經理委派的任務。 o 該職位涵蓋設施管理、供應商監管、辦公室營運和設備管理，需要強大的組織和溝通能力。