Senior Field Application Engineer (FAE)

(Exein代徵) About us At Exein, our mission is to build the world’s first ecosystem for IoT device security, ensuring all types of devices are secure globally. Our dynamic team is passionate about data, machine learning, open source, and firmware. We constantly work to secure millions of devices, making daily life safer for everyone. Our unique products empower developers to secure their IoT devices with cutting-edge technology in an easy and frictionless way. Job Overview We are seeking a dedicated and technically proficient Field Application Engineer to join our team. This role involves delivering our software products to customers, guiding them from initial discussions through to post-deployment support. The ideal candidate will act as the chief technologist and trusted advisor, orchestrating Exein’s overall technical approach for and with the customer across all phases of the customer lifecycle. Responsibilities -Act as the chief technologist for customer accounts and a trusted advisor to their technical teams. - Lead technical discussions, explaining how Exein’s portfolio and architected solutions address customer requirements. - Engage with new and existing customers to understand their requirements and deployment environments. - Deliver our software products, ensuring they meet customer needs and specifications. - Provide post-deployment support, troubleshooting, and resolving any issues that arise. - Collaborate closely with the Sales Account Manager and the R&D team to ensure seamless communication and integration. - Document and plan for new features based on customer feedback and requirements. - Identify and mitigate any technical sales issues, influencing the overall account plan. Requirements - Strong technical background with experience in Linux, ESP32, Yocto, and other embedded build systems. - Ability to understand customer requirements and the environments where devices are deployed. - Proficiency in English, with excellent communication skills to effectively act as a liaison between customers and the R&D team. - Experience in developing custom integration software for embedded systems. - Familiarity with the entire lifecycle of an embedded product, from early-stage discussions through to post- deployment support. - Ability to translate technical knowledge into proposals, presentations, standard demos, and customer workshops. Preferred Qualifications - Experience in a cyber security company. - Experience with low-level programming and integration of security technologies. - Knowledge of additional embedded systems and build environments. - Prior experience in a customer-facing technical role. Why join Exein? -Full Remote -Professional development -Competitive salary -The opportunity to be part of a mission-driven team dedicated to making IoT devices secure globally. - Work with cutting-edge technology in the fields of data, machine learning, and open source. - Enjoy a dynamic and inclusive work environment that values innovation and quality. Location Full remote (Taiwan- ideally Taipei based) The interviews will be held in English.