Overseas FAE Technical Support

【Qualifications】 1. Bachelor’s degree or above in Computer Science, Information Engineering, Electrical Engineering, or related fields. 2. 5+ years of experience in technical support, system integration, or related engineering roles. 3. Strong troubleshooting and problem-solving skills. 4. Familiarity with operating systems (Windows/Linux), networking concepts, and system maintenance. 5. Ability to draft technical documents and deliver professional training to customers. 6. Basic programming or scripting skills (e.g., Python, Shell, or similar) is a plus. 7. Excellent communication and interpersonal skills, with the ability to work closely with both internal teams and external customers. 8. Proficiency in English (verbal and written); additional foreign languages are a plus. 9. Willingness to travel overseas for customer support and training assignments. 【Preferred Skills / Traits】 1. Core qualification：Technical support/system integration experience. 2. Preferred：Background or strong interest in cybersecurity (e.g., MFA, ZTNA) is advantageous) 3. Hands-on experience with customer-facing technical support or after-sales service. 4. Familiarity with CRM/Support ticketing systems. 5. Ability to work independently under pressure while maintaining strong customer focus.