Post-Sales AE - Support Application Engineering Manager(Tessent)

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more efficiently. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly sophisticated world of chip, board, and system develop. About the job Be part of a fast-paced Applications Engineering EDA support team that is owning the industry in develop for Test and Diagnosis strategies. As the role supports application engineering team, you will collaborate closely with some of our top customers to solve sophisticated technical challenges in the areas of Scan Test (ATPG and LogicBIST), Memory Test and Diagnosis. As a member of the World Trade Support Organization, you will lead a team of Support Application Engineers, located throughout the APAC region, to support post-sales efforts, support product deployment, and lead adoption at major accounts. You and your team will be a pool of APAC guides for the Tessent product suite. Job Description: As the Tessent (DFT) Application Engineering Support Manager you will response for following: -Lead post-sales technical support activities, collaborate with sales teams on pre-sales engagements providing leadership and management for Application Support Engineer team. These activities include establishing value for Siemens EDA products and differentiation from the competition. -Leading the customer support day-to-day functions i.e technical support to customer issues, responding to escalated customer support issues and implementing customer support processes to improve customer happiness. -Work closely with product marketing teams, sales management, account teams, to understand business opportunities, develop and execute regional technical support plan to align with the sales account plans. Also managing resource levels within the technical team to align the right technical resources to support pre-sales, competitive replacement campaigns and post-sales engagements. -To drive post-sales support business for Siemens EDA, using technical expertise and working directly with customers as a part of EDA support team to establish criteria for successful product adoption and driving customer success and happiness. -Presenting frequently with peers and management on progress and account status. -Provides mentor to facilitate development of Support Application Engineer team and drives individual and team achievement through the growth talks process. -Establishes and maintains lines of communication with product engineering on issues such as considerations for product quality, reliability, and performance. -Work with marketing and product managers to define new products and may provide insight from the field back to these groups. -Manage Knowledge Management process for Support AEs to develop relevant Knowledge Based Articles, Videos driving self-solve process for the customers. -Assessing customers support statistics and preparing detailed reports on the findings and next steps. -Leading all aspects of and evaluating the team’s ongoing training efforts. Interviewing and hiring new employees. -Delivering performance evaluations and following the disciplinary process according to company policy. -Managing the budget of the customer support department. Job Qualifications: -BSEE or BSCS degree is required; MSEE degree preferred; 5+ years in technical sales/support or DFT implementation in a relevant industry. Management experience preferred. -Experience in and broad knowledge of DFT flows and methodologies, in particular Tessent platform preferred. -Experience with standard office applications like Word, Excel, and Powerpoint.