1. Develops new business for meetings, events, and group functions through proactive sales efforts
2. Prepares customized proposals and event solutions based on client needs and hotel capabilities
3. Coordinates with internal teams including Banquet, Culinary, Operations, and Sales to ensure seamless event delivery
4. Provides professional consultation throughout the sales process, from initial inquiry to event execution
5. Builds and maintains strong client relationships, ensuring satisfaction and opportunities for repeat business
6. Hosts site inspections, pre-con meetings, and supports on-site event requirements as needed
7. Delivers exceptional customer service aligned with Marriott brand standards and guest expectations
8. Participates in sales reporting, market research, and internal business review meetings
1. 策劃並執行飯店會議與宴會活動,包含會議、婚禮與客製化餐敘,確保從前期接洽至現場執行皆達標並符合顧客期望。
2. 依據集團年度業績目標,拓展企業與會議客群,推動宴會與餐飲銷售,達成年度營收預算。
3. 針對市場趨勢進行分析與應對策略規劃,整合產品與通路資源,提升品牌知名度與競爭力。
4. 與內部銷售、公關、餐飲與營運團隊密切合作,確保各部門無縫接軌,達成活動整體品質與顧客滿意度。
5. 負責會議與宴會活動之規劃、報價、排程與執行,協調各部門資源並監控活動現場流程與品質。
6. 管理與優化活動流程與操作標準,提升團隊執行效率並確保現場即時應變能力。
7. 進行會議與宴會相關報表統計,追蹤收入與成本表現,並參與年度預算擬定與達成追蹤。
Operations & Business Development
Plan and execute hotel-based meetings, banquets, weddings, and customized events, ensuring smooth coordination from initial inquiry to on-site delivery while exceeding client expectations.
Drive event and catering revenue by expanding the corporate and MICE segments, aligned with annual business targets set by the hotel and brand.
Analyze market trends and implement strategies to increase visibility and competitiveness through integrated product and channel planning.
Work closely with the Sales, PR, F&B, and Operations teams to ensure seamless interdepartmental coordination and consistently high event quality and guest satisfaction.
Administration & Event Supervision
Manage all aspects of meetings and events, including proposals, scheduling, planning, and execution. Coordinate internal resources and supervise on-site service delivery.
Optimize event procedures and standard operating practices to enhance team efficiency and responsiveness during live events.
Generate sales and performance reports for events and banquets, monitor revenue and cost metrics, and support budgeting and forecasting processes.
Accountability
This position reports directly to the Director of Meeting & Event and is responsible for the full lifecycle of meetings and events held at the hotel. The Meeting & Event Manager is expected to demonstrate strong market insight, project management, and cross-functional coordination skills to achieve both service excellence and revenue goals.