1. Develops new business for meetings, events, and group functions through proactive sales efforts
2. Prepares customized proposals and event solutions based on client needs and hotel capabilities
3. Coordinates with internal teams including Banquet, Culinary, Operations, and Sales to ensure seamless event delivery
4. Provides professional consultation throughout the sales process, from initial inquiry to event execution
5. Builds and maintains strong client relationships, ensuring satisfaction and opportunities for repeat business
6. Hosts site inspections, pre-con meetings, and supports on-site event requirements as needed
7. Delivers exceptional customer service aligned with Marriott brand standards and guest expectations
8. Participates in sales reporting, market research, and internal business review meetings
通過保持與其負責區域顧客的聯繫來進一步提高酒店的知名度。定期手工或線上維護和更新銷售記錄。監督部屬按時完成當日所有工作。
技能與知識:
1.優秀的銷售技巧和對銷售流程的理解。
2.強大的分析能力,用於開發和審查報告(包括收入管理),並確定其他增加業務量的機會。
3.能夠有效地優先處理和組織多個工作任務,並有效地分配責任。
4.能夠向銷售團隊、酒店員工和客人傳達Capella理念。
5.強大的問題解決和組織能力。
6.強大的演講和展示技巧。
7.出色的談判技巧。
8.強大的客戶和員工關係處理能力。
9.通過遵循行銷業務副總經理制定的銷售策略,提升部門的收入。根據活動情況確定酒店的收入機會。
10.擅長主動銷售。重點瞄準關鍵客戶、市場或細分市場,注重主動推銷和客戶飽和度。
11.主動識別、篩選和招攬新業務,以實現個人和酒店的收入目標。專注於潛在銷售收入較大的客戶。
12.需要具備銷售/市場營銷/酒店管理領域的高級知識和實踐經驗。
13.確保顧客高度滿意,並建立長期的互利顧客關係,以支持未來的收入增長。
14.能夠在高壓情況下表現出色,在壓力下保持冷靜和客觀。
15.能夠理解和處理財務信息和數據,並具備基本的算術能力。
16.完成其他交予的工作。
Represents and promotes the hotel by maintaining constant contact with the customer base of his/her responsibility through Customer Relationship Management. Maintains and updates sales records manually and electronically regularly. Supervise subordinates to ensure all daily tasks are completed in a timely fashion.
Skills and Knowledge:
1. Excellent selling skills and understanding of sales processes
2. Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
4. Ability to prioritize and organize multiple work assignments and delegate responsibility effectively.
5. Ability to communicate the Capella ethos to the Sales Team, other employees at a property level, and guests.
6. Strong problem-solving and organizational skills.
7. Strong presentation and platform skills.
8. Excellent negotiation skills.
9. Strong customer and employee relations skills
10. Builds the department's top-line revenue by adhering to sales strategy guidelines set forth by the EAM of Sales & Marketing. Identifies revenue opportunities for the hotel based on the event profile.
11. Excels at proactive selling. Targets key accounts, markets, or segments with a heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
12. Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
13. Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth.
14. Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.
15. Must be able to work with and understand financial information and data and basic arithmetic functions.
16. Carries out other tasks as directed by the supervisor.
1. Assist both operation and administration in the achievement of department's pre-determined sales and revenue targets.
2. Ensure to handle the filing system with efficiency and accuracy in manual and electronic way.
3. Closely work with the related operation departments and ensure guest's requests and expectations being met.
4. Coordinate with all Sales team and be primarily responsible for converting all incoming leads.
5. Prepare, compile and distribute the daily/weekly/monthly reports in a timely manner.
6. Assist the designated salesperson to follow up all matters.
業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口,透過電話和電子郵件與顧客溝通並回覆需求。
1. 支援行銷業務部,執行各項行政職務(例如文件歸檔、打字、影印、發送電子郵件、傳真及信件)。
2. 依照行銷業務主管的指示,安排與協調各項會議行事曆、議程以及所需文件。
3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊(例如佣金、業務來源、第三方資訊等)。
5. 維護各項專有資料與資訊的機密性。
6. 準備並審查各項書面文件(例如工作日誌、商業信函、備忘錄、報告),包含校對與編輯各項資訊,以確保其準確性和完整性。
7. 確保工作區域保持整潔有序。
8. 處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.
3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process.
5. Maintain confidentiality of proprietary materials and information.
6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.
7. Ensures that work area is kept neat, organized and clean at all times.
8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.