• 提供客人芳療中心資訊與療程內容,並有效率的安排SPA各項服務。
• 為客人營造一個平靜且放鬆的氛圍。
• 負責所有一般行政,確保部門按照健康及安全政策流程。
• 提供產品資訊以及產品銷售。
• 確保整個SPA部門保持高水準的服務。
• 提供符合集團規範的電話禮儀與服務予顧客。
• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner.
• Create a calm, relaxing, atmosphere for guests.
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Provide retail information, help with displays and retail sales.
• To ensure that a high standard of service is maintained throughout the Spa.
• Excellent telephone etiquette and guest service skills.
1. Ability to communicate across different departments throughout the hotel.
2. Providing guest services in accordance with the objectives, performance and quality standards.
3. Committed to providing superior customer service
4. Excellent in Opera Skills
5. Excellent presentation and communication skills.
6. Ensure the FO daily shift operation runs smoothly.
7. Flexible to work a variety of shifts including nights, morning and afternoon if necessary.
8. Track and relay Loyalty program Enrolment Statistics to Talent and ensure targets are met the Hotel target.
9. Provide necessary on job training to associate.
10. Act as Manager on Duty, handle guest compliant and provide service recovery if needed.
This Receptionist role will employed via JLL and be based at our client's site in Neihu District. We have multiple clients from American technology firms to Korean technology firms.
Role and Responsibilities may include:
• Handle / redirect incoming calls in a professional manner
• Greet and guide visitors upon their arrival and notify the end user being visited
• Facilitate the visitor registration process
• Receive and sort incoming mail, packages, and deliveries
• Distribute mail and packages to the appropriate recipients or departments
• Badge management including issuing temporary badge and managing access
• Maintain documentation of security procedures, incidents, and resolutions
• Seat map and personal locker management
• Receive and redirect requests / concerns from end users by phone or email to appropriate facility staff or on-site vendor to handle
• Provide administrative support to senior management as required
Further details on the client and job nature will be communicated during the interview stages.
-Communicate effectively with clients and vendors to ensure a successful event.
-Coordinate logistics of the event, including catering, audio-visual equipment, room setup, and transportation.
-Coordinate with other departments within the hotel to ensure a seamless event experience.