1. 掌握產品製程流程、連續製程之維持與改良
2. 分析製程數據,持續改進製程能力
3. 低良率分析,運用各類物/化性分析儀器及製程數據資料找出異常原因
4. 整合產品異常問題,提升品質良率
5. 缺陷、異常問題跨製程研判處理、追蹤及解決,8D Report撰寫
6. 製程產品管制點標準建立與管理
1. Master the product manufacturing process, maintain and improve continuous production processes.
2. Analyze process data and continuously enhance process capabilities.
3. Analyze low yield rates using various physical and chemical analysis instruments and process data to identify abnormal causes.
4. Integrate product abnormal issues to improve quality yield.
5. Evaluate and address defects and abnormal issues across processes, tracking and resolving them, and preparing 8D Reports.
6. Establish and manage standards for process product control points.
1. 掌握產品製程流程、連續製程之維持與改良
2. 分析製程數據,持續改進製程能力
3. 低良率分析,運用各類物/化性分析儀器及製程數據資料找出異常原因
4. 整合產品異常問題,提升品質良率
5. 缺陷、異常問題跨製程研判處理、追蹤及解決,8D Report撰寫
6. 製程產品管制點標準建立與管理
1. Master the product manufacturing process, maintain and improve continuous production processes.
2. Analyze process data and continuously enhance process capabilities.
3. Analyze low yield rates using various physical and chemical analysis instruments and process data to identify abnormal causes.
4. Integrate product abnormal issues to improve quality yield.
5. Evaluate and address defects and abnormal issues across processes, tracking and resolving them, and preparing 8D Reports.
6. Establish and manage standards for process product control points.
• Assist a Sales Manager in all aspects of the global partnership including market preparation and administrative support
• Responsible for orders processing
• Order tracking, receipt of order confirmations, shipping/delivery updates and maintenance of orders
• Communicate daily with global partners regarding orders.
• Ensure samples are effectively managed and pack/unpack samples for all necessary market appointments
• Communicate daily with global partners upon request of any at once needs (pricing, samples and/or at once inventory)
• Support the sales and design team on market preparation
• Special projects as needed
1.協助業務主管與外貿業務相關行政作業
2.處理客戶報價、訂單、出貨跟進及客戶聯繫
3.整理出貨文件、協調安排工廠出貨事宜
4.具有進出口實務操作經驗者尤佳
5.主管交辦事項
6.維護更新客戶資料及價格。
The Order Support Representative is an internal problem solver with a dedicated relationship to specific manufacturing sites. Their primary function is to help ensure that any non-production issues with an order after the order confirmation are effectively handled, and that any changes to delivery timelines are proactively communicated to the customer. This role serves as a bridge between the commercial operation and key teams responsible for fulfilling orders, including shipping, logistics, supply chain, operations and planning. They give both the sales team and the manufacturing site a single point of contact within the CX team, and work to balance and prioritize requests that come in from all 3 CX regions.
•Acts as the first line of support for Sales and Order Management teams when dealing with a customer request related to delivery, quality or other topics that require PU engagement.
•Engages with logistics, planning and other PU functions to understand the status of customer order related issues to accelerate issue resolution.
•Communicates issue updates back commercial team stakeholders to ensure effective customer updates.
•Triages sales requests related to customer issues and resolves issues on own where possible.
•Executes regular reporting/cataloging of customer-facing issues at assigned PUs and works with PU teams to improve processes.
•Participates on order reviews with PU with the goal of ensuring that upcoming orders are on-track.
•Monitors upcoming “orders due” to confirm with the PU that they are on-track.
•Administrative complaint management via Everest, including RMA creation.
•Builds a working-relationship with the key contacts at the PU they support.
•Executes ERP updates related to customer delivery dates, following input from the PU.