1. 清潔與維護,熟悉酒店所有公共區域,並確保日常保潔工作及時完成。
2. 有效地處理應急事件。與主管溝通化學清潔用品使用事宜,彙報發現的問題並提出整改建議。向上彙報客人的回饋。
3. 安全正確地使用清潔設備。合理保持清潔用品的存貨量,並盡可能對資源進行再利用。
4. 掌握酒店各類特殊活動資訊,以便發現並滿足客人需求。熟悉酒店情況,向客人提供相關資訊。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
5. 參與部門會議。完成管理層交辦的工作。
Operations & Cleaning
Maintains cleanliness of all hotel public areas according to schedule.
Handles emergencies effectively and efficiently.
Communicates with Housekeeping Supervisor regarding chemical usage, issues, and improvement suggestions.
Guest Service & Information
Maintains knowledge of hotel information, special programs, and events to assist guests.
Assists guests and escorts them to locations within the hotel as requested.
Equipment & Inventory
Operates cleaning equipment safely and responsibly.
Maintains Basic stock levels of cleaning supplies and recycles where possible.
Accountability
This position reports directly to the Housekeeping Supervisor. The Public Area Attendant is responsible for maintaining the cleanliness and presentation of all public areas within the hotel. This role is crucial in ensuring a pleasant and safe environment for guests and staff, and contributing to the hotel's overall image.
1. 負責員工制服的日常維修、修改(如修補破損、調整尺寸、縫製鈕扣等)。
2. 根據需求協助新制服的初次修改與調整。
3. 協助飯店布品修補與簡單加工。定期檢查公共區域布品狀況,發現問題主動回報並維修。
4. 管理縫紉相關工具及材料庫存,提出採購建議。妥善保管及維護縫紉設備,確保安全與正常運作。
5. 完成維修或修改任務後,填寫工單紀錄。定期向主管回報工作進度及物料使用狀況。
6. 配合人資或制服管理人員進行制服盤點、發放協助。臨時支援各部門指定之簡易縫紉需求。
Uniform Repair & Alteration
Responsible for the daily repair and alteration of staff uniforms (e.g., mending tears, adjusting sizes, sewing buttons).
Assists with initial alterations and adjustments for new uniforms as needed.
Special Linen Maintenance
Assists with mending and simple processing of hotel linens.
Regularly inspects the condition of public area linens, proactively reporting and repairing any issues found.
Material Management
Manages the inventory of sewing-related tools and materials, providing procurement suggestions.
Properly stores and maintains sewing equipment, ensuring safety and proper functionality.
Documentation & Reporting
Completes work order records after finishing repair or alteration tasks.
Regularly reports work progress and material usage to the supervisor.
Other Support Duties
Collaborates with HR or uniform management personnel for uniform inventory counts and distribution assistance.
Provides temporary support for simple sewing needs specified by various departments.
Qualifications
Possesses basic sewing skills and relevant experience.
Meticulous and responsible, valuing quality and efficiency.
Possesses good communication skills, capable of working collaboratively within a team.
Accountability
This position typically reports to the Assistant Housekeeping Manager or Housekeeping Manager. The Seamstress is responsible for repairing and altering all hotel linens, ensuring the good condition of uniforms and fabrics, and managing sewing materials and equipment. This role is crucial in maintaining the hotel's image and contributing to cost savings.
1. 按照部門的規範和標準程序,提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程,持續提升專業技能。
4. 迎賓並協助安排客人就坐,介紹並推銷每日特價餐點。準確接收並下達餐飲訂單,確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定,推銷飲品,並按時為客人續酒。調製與裝飾雞尾酒,提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴,確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準,保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨,並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排,營造舒適氛圍(如播放音樂、燈光調整、酒吧準備等)。快速清潔及整理工作區域與酒吧,保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係,促進團隊合作。
Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.
Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.
People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.
Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.
1. 直接向休閒中心經理彙報,並就所有與賓客服務及酒店運作相關的問題進行溝通。
2. 協調休閒設施和設備的日常保養工作,並協調對客休閒服務的執行。
3. 負責所有對客服務的安全。向客人提供高品質的服務。
4. 協助管理部門內員工。
5. 協助部門產品及服務的銷售和推廣。協助經理獲取並使用市場銷售數據,並協助新產品和服務的開發工作,以及對銷售和市場活動的評估。
6. 協助預測業務水準並制定工作計畫。遵守品牌標準,並遵守部門清潔和保養規定。
7. 按要求參加管理層會議並參與討論。
Operations & Guest Services
Reports to the Recreation Manager, communicating on all guest service and operational matters.
Coordinates maintenance of recreational facilities and equipment.
Ensures the safety of all guest services while delivering high-quality service to guests.
Team & Business Support
Assists in managing departmental staff.
Supports the sale and promotion of departmental products and services.
Aids in new product/service development and evaluation of sales/marketing activities.
Assists in anticipating business level fluctuations and creating action plans.
Compliance & Administration
Complies with all brand standards and hotel guidelines.
Adheres to departmental cleaning and maintenance programs.
Attends and contributes to management meetings as required.
Accountability
This position reports directly to the Recreation Manager. The Recreation Supervisor is responsible for assisting in the daily coordination and supervision of recreational facilities and services, ensuring guest safety and high-quality experiences. This role is key in supporting the Recreation Manager in operational efficiency and departmental goals.
1. 接待到達與離開的賓客,協助搬運行李、引導進出大廳與客房,確保流程順暢並提供親切協助。
2. 為顧客提供接送車輛引導、泊車、開門等禮賓服務,展現專業形象與禮貌態度。
3. 協助顧客搬運與寄存行李,確保安全、準確地送達至指定地點或保管區。
4. 接待訪客,了解訪客來意,並引導至正確樓層或部門,維護接待效率與安全秩序。
5. 協助提供在地旅遊資訊與交通安排建議,配合禮賓部完成客務服務。
6. 接聽、過濾並轉接電話,協助留言或轉達資訊,確保溝通準確無誤。
7. 協助團體進出安排、接送服務之動線規劃與現場支援,維持大廳秩序。
8. 協助處理住客遺失物件、轉交包裹及快遞,並記錄交接資訊。
9. 確保制服整潔、舉止得宜,展現品牌形象與一貫服務標準。
10. 與前台、禮賓、房務與安全等部門密切配合,協助突發事件應對與支援。
Operations & Guest Experience
Greet arriving and departing guests, assist with luggage handling, and escort guests to/from rooms and public areas while ensuring a warm and professional welcome.
Provide front entrance services including valet support, opening doors, and guiding transportation arrivals and departures.
Safely transport and store guest luggage, ensuring accurate delivery and proper documentation of stored items.
Welcome hotel visitors, verify their purpose of visit, and escort them to appropriate departments or locations.
Support the Concierge with local travel advice, transportation bookings, and general guest services as required.
Administration & Coordination
Answer, screen, and transfer incoming calls; take messages or relay information accurately.
Assist with group arrivals and departures, supporting smooth lobby operations and crowd control.
Handle lost and found items, coordinate delivery or pickup of guest parcels, and maintain accurate handover records.
Maintain professional grooming and uniform standards to represent the hotel brand consistently.
Cooperate with Front Desk, Concierge, Housekeeping, and Security teams to assist with emergencies and cross-departmental requests.
Accountability
This position reports directly to the Chief Concierge and is responsible for front-line hospitality tasks such as luggage assistance, lobby support, and guest arrivals. The Bellman plays a critical role in creating the first impression of the hotel and must deliver services with courtesy, efficiency, and teamwork.