1. 負責酒店日常會計憑證的審核與記錄,包括現金、銀行、應收應付等業務,確保數據的準確性。
2. 執行總帳、明細帳的登記與核對,定期與相關部門進行帳務往來對帳,確保帳目清晰。
3. 處理日常費用報銷,審核各類發票與收據,確保符合財務制度。協助收入的確認與核算。
4. 協助編制各類財務報表,如損益表、資產負債表等基礎報表。
5. 協助處理日常稅務申報與相關資料準備。
6. 妥善保管會計憑證、帳簿、報表等財務資料,確保符合檔案管理規定與內部控制要求。
7. 熟練操作酒店會計系統,確保數據輸入的正確性與及時性。
8. 完成主管交辦的其他財務相關工作。
Daily Accounting Operations
Responsible for reviewing and recording daily accounting vouchers for the hotel, including cash, bank, accounts receivable/payable transactions, ensuring data accuracy.
Executes the posting and reconciliation of general ledger and subsidiary ledgers, periodically reconciling accounts with relevant departments to ensure clarity of records.
Expense & Revenue Management
Processes daily expense reimbursements, reviews various invoices and receipts, ensuring compliance with financial policies.
Assists in revenue recognition and accounting.
Assists in preparing various financial statements, such as basic income statements and balance sheets.
Tax Assistance
Assists with daily tax declarations and related data preparation.
Document Management & Compliance
Properly maintains accounting vouchers, ledgers, reports, and other financial documents, ensuring compliance with document management regulations and internal control requirements.
Proficiently operates the hotel's accounting system, ensuring accurate and timely data entry.
This position reports to the Chief Accountant. The Accountant is responsible for executing the hotel's daily accounting and record-keeping tasks, ensuring the accuracy and compliance of financial data, and providing necessary administrative and data support. This role is crucial in maintaining smooth and transparent financial operations for the hotel.
1. 負責酒店所有現金及非現金交易的日常管理,包括收款、付款、找零、帳單處理等,確保流程準確無誤。
2. 每日進行現金盤點與銀行存款核對,確保現金帳與實際庫存相符。編制每日收支報告、銀行調節表等,並定期與會計部核對。
3. 嚴格遵守現金管理與安全規章,確保所有現金與有價證券的安全存放與轉移。
4. 識別並報告任何異常交易或潛在風險。
5. 負責外幣兌換業務,確保匯率準確並符合規定。管理酒店零用金,確保支付與報銷流程合規。
6. 與前台、餐飲、財務會計等部門緊密合作,協調解決與現金、支付相關的問題。
7. 妥善保管所有出納相關文件、憑證與記錄。完成主管交辦的其他財務出納相關工作。
Cash & Non-Cash Transaction Management
Responsible for the daily management of all hotel cash and non-cash transactions, including receipts, payments, change, and bill processing, ensuring accuracy in all procedures.
Conducts daily cash counts and bank deposit reconciliations to ensure the cash ledger matches physical inventory.
Prepares daily revenue and expense reports, bank reconciliation statements, and regularly reconciles with the accounting department.
Fund Security & Risk Control
Strictly adheres to cash management and security regulations, ensuring the safe storage and transfer of all cash and valuable securities.
Identifies and reports any unusual transactions or potential risks.
Foreign Exchange & Petty Cash Management
Manages foreign currency exchange operations, ensuring accurate exchange rates and compliance with regulations.
Manages the hotel's petty cash fund, ensuring compliance with payment and reimbursement procedures.
Cross-Departmental Collaboration
Works closely with the Front Office, F&B, and Accounting departments to coordinate and resolve issues related to cash and payments.
Administrative Support
Properly maintains all cashiering-related documents, vouchers, and records.
Completes other finance and cashiering related tasks assigned by the supervisor.
Accountability
This position reports to the Chief Accountant. The Chief Cashier is responsible for the comprehensive management and monitoring of the hotel's cash and non-cash transactions, ensuring accuracy, security, and compliance in fund handling. This role is crucial in safeguarding the hotel's assets and maintaining healthy cash flow.
1. 協助統籌並執行飯店各類型會議、宴會與活動專案,包含客製化餐敘、婚禮與外賓接待,確保活動流程順利且滿足客戶需求。
2. 根據業務主管指示整理活動資料與提案報價,協助內外部溝通窗口之聯繫協調與日程排定。
3. 整合並維護活動文件與系統資料(如EO、BEO、Function Sheet),確保資訊準確與即時更新。
4. 協助客戶需求彙整、現場需求確認與問題即時通報,確保活動當日服務品質與流程順暢。
5. 配合餐飲、公關、業務與營運團隊共同準備活動所需資料與資源,確保跨部門配合無縫銜接。
6. 負責會議與宴會相關資料建檔、報表更新與客戶追蹤紀錄,支援主管進行專案控管與績效檢討。
7. 協助現場流程導引與服務支援,包含會前準備、佈置確認、會中指引與會後資料彙整等。
8. 協助活動成本估算、採購需求彙整與資料歸檔,並支援預算控管流程所需行政作業。
Operations & Event Coordination
Assist in organizing and executing various types of hotel-based events, including business meetings, banquets, weddings, and customized functions, ensuring smooth flow and guest satisfaction.
Support the preparation of proposals, quotations, and client communications under the direction of event leaders.
Maintain and update event documentation and systems (such as EO, BEO, Function Sheets), ensuring accuracy and timely coordination.
Collect and confirm client requirements, provide on-site support and communicate urgent issues for immediate resolution.
Collaborate closely with Sales, F&B, PR, and Operations teams to ensure seamless interdepartmental execution.
Administration & On-Site Support
Handle administrative documentation, reporting, and follow-up logs for meetings and events to support project tracking and performance reviews.
Provide on-site assistance including setup checks, guest flow direction, and post-event documentation and debriefing support.
Assist in cost estimation, procurement needs collection, and budget-related administrative processing.
Accountability
This position reports directly to the Meeting & Event Manager and is responsible for providing support throughout the planning and execution of hotel events. The Meeting & Event Executive plays a vital coordination role in document accuracy, client liaison, and on-site responsiveness to ensure service quality and internal workflow efficiency.
1. 按照部門的規範和標準程序,提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程,持續提升專業技能。
4. 迎賓並協助安排客人就坐,介紹並推銷每日特價餐點。準確接收並下達餐飲訂單,確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定,推銷飲品,並按時為客人續酒。調製與裝飾雞尾酒,提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴,確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準,保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨,並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排,營造舒適氛圍(如播放音樂、燈光調整、酒吧準備等)。快速清潔及整理工作區域與酒吧,保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係,促進團隊合作。
Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.
Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.
People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.
Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.
1. 歡迎及接待餐廳賓客,協助安排座位並引導顧客入座,確保用餐體驗順暢。
2. 管理預約及等候名單,有效調度座位以降低顧客等待時間。
3. 處理顧客詢問與需求,提供友善且專業的服務,維持良好的第一印象。
4. 協助餐廳日常運作,協調與餐飲團隊的溝通,確保服務流程流暢。
5. 確保接待區域整潔有序,維護良好公共區域形象。
6. 協助處理來電及預約系統,妥善記錄與管理顧客資訊。
7. 配合其他部門完成相關行政工作,如座位分配紀錄、用餐人數統計等。
8. 與餐廳服務員、領班及廚房保持良好溝通,確保顧客需求得到即時回應。
9. 協助新進接待員培訓與日常指導,促進團隊協作與工作效率提升。
Operations & Guest Experience
Welcome and greet guests upon arrival, assist with seating arrangements, and ensure smooth flow of dining experience.
Manage reservations and waiting lists, optimizing table turnover and minimizing guest wait times.
Handle guest inquiries and requests professionally, maintaining a friendly and positive first impression.
Assist daily restaurant operations and coordinate with the F&B team to ensure seamless service delivery.
Administration & Environment Management
Maintain cleanliness and organization of the host/hostess station and public areas.
Manage phone calls and reservation systems, accurately recording guest information.
Support administrative tasks such as seating charts and guest count reports.
People & Collaboration
Communicate effectively with servers, supervisors, and kitchen staff to respond promptly to guest needs.
Assist in training new hosts/hostesses and support team collaboration and efficiency.
Accountability
Reporting directly to the Restaurant & Bar Manager, this position ensures a high standard of guest reception and hospitality. As the first point of contact, the host/hostess plays a vital role in delivering an exceptional dining experience and supporting overall restaurant service quality.