1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為客人辦理入住手續,確認相關資訊,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員,吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法,向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或協力廠商付費等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人,對客人的合理需求予以積極恰當的回應。準確提供各種資訊如:酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求,及時回饋給相應部門和人員予以解決。
焰28 西餐廳 提供火烤料理的Fine Dining,提供顧客靜謐,優雅的服務,讓客人享受台灣食材結合西式料理手法餐點。
https://capellahotels.com/en/capella-taipei/dining/ember-28
焰28 Fine Dining西餐副理將協助西餐廳經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
The Ember 28 Fine Dining Assistant Western Restaurant Manager assists the Western Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
The Assistant Manager, F&B Guest Experience & Reservations reports to the Executive Assistant Manager of Food & Beverage (EAM of F&B) and is responsible for overseeing the entire F&B guest journey. The role is dedicated to delivering exceptional and personalized Capella dining experiences for guests at Capella Taipei.
You will also lead and support team members across all F&B outlets, equipping them with the knowledge and tools necessary to perform effectively across various service styles. In addition, you will coordinate and supervise the day-to-day operations of the department, ensuring smooth execution while making thoughtful decisions that align with the overall business objectives—including service excellence and revenue performance.
1. Proactively seek solutions and anticipate potential opportunities.
2. Work closely with outlet managers to manage a diverse portfolio of F&B clientele.
3. Propose and develop targeted client strategies to establish and maintain strong relationships while enhancing brand engagement.
4. Continuously track and support the development of high-potential VIP guests.
5. Collaborate closely with the EAM of Food & Beverage to formulate and implement operational business action plans.
6. Actively participate in daily operations and on-site activities, engaging with guests to build long-term relationships.
7. Attend on-property events to expand and maintain a network of high-potential guests.
8. Demonstrate excellent interpersonal and organizational skills.
9. Deliver warm and professional interactions during service periods, creating memorable and personalized experiences—especially during special occasions—while promptly addressing guest feedback with appropriate actions.
10. Confidently and clearly explain the menu, offering expert recommendations and beverage pairing suggestions.
餐飲部顧客關係副理將向餐飲部營運副總經理(EAM of Food & Beverage)匯報,全面負責餐飲賓客的整體體驗流程,致力於為臺北嘉佩樂的貴賓提供卓越且貼心的 Capella 餐飲體驗,並為每位賓客量身打造個人化的專屬服務。
此職位亦需領導並協助各餐飲團隊成員,提供其執行多元服務風格所需的知識與資源,確保團隊展現專業且一致的服務水準。您將協調並監督部門日常營運的各個層面,並在符合業務整體目標的前提下,做出明智決策,包含規劃並推動卓越服務品質與營收績效等關鍵指標。
1. 能主動尋求解決方案,並預判潛在的機會。
2. 與各餐廳經理密切合作,管理多元的餐飲客戶群。
3. 提出並發展針對性客戶策略,確保與客戶建立並維繫良好關係,同時提升品牌參與度。
4. 持續追蹤與協助發展具高度潛力的貴賓客群。
5. 與餐飲部營運副總經理密切合作,制定並落實營運業務行動計畫。
6. 積極參與餐廳營運與現場活動,主動與賓客互動並建立長期關係。
7. 出席館內活動,擴展並維護高潛力賓客網絡。
8. 具備優秀的人際溝通與組織協調能力。
9. 於餐期展現溫暖、專業的互動,創造難忘且個人化的體驗,特別是在賓客的特殊時刻,並即時回應回饋並採取相應行動。
10. 能自信且清晰地解說菜單內容,提供專業建議及酒水搭配推薦。