At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently.
誠摯地歡迎客人並提供有效率的入住及退房服務,為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準,並達成會員註冊和客人心語目標。
DUTIES AND RESPONSIBILITIES 工作職責
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• 隨時以友好的態度與客人打招呼,為客人提供幫助,儘量用客人名字稱呼客人。
• Registers and rooms all arrivals according to established procedures
• 按照酒店的程式,為所有到達客人登記及安排房間。
• Maintains intimate knowledge of departmental standards and procedures
• 詳細瞭解部門標準及程式。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 為客人登記、結帳及更換房間,按照預定部要求,確保把所有資料完整輸入酒店電腦系統。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• 為酒店客人兌換個人或旅遊支票,協助客人兌換現金。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.
• 瞭解酒店所有的促銷政策,如季節性的專案,宣傳單上的促銷內容,以及洲際酒店集團的促銷政策。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• 處理客人投訴,回答客人提出的疑問,在不能解決時,上報給前台主管或值班經理。
• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉其他的洲際酒店,以至客人在登記卡上指出下一個目的地時,能為客人推銷另外的洲際酒店。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems
• 瞭解預定程式標準,其中包括:正確使用表格、電子郵件、資訊,通過預定系統瞭解可供房間資源。
• Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice.
• 客房向上銷售,為客人提供不同選項同時提高營收以及住房率
• Ensure your targets for Loyalty Program Enrolments are met
• 確保達到會員註冊目標
Key Responsibilities include:
• Write well-designed, efficient code based on specifications
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Create technical documentation for reference and reporting
• Check support ticket and provide support on user issues.
• Laptops/Computers, infrastructure management
• Ad hoc report on excel/power apps if requested by supervisor.
主要職責:
•根據規範編寫設計良好、高效的代碼。
• 對現有軟體進行故障排除、調試和升級 。
• 收集和評估用戶反饋。
• 建立用於參考和報告的技術文件。
• 檢查支援票證並就用戶問題提供支援。
• 電腦與其他硬體管理。
• 如果主管要求,請提供有關 excel/power apps 的臨時報告。
Requirements:
• Proven experience as a Software developer, Software and Support Engineer or similar role
• Experience with software design and development
• Experience with database management is an added advantage
• Ability to learn new languages and technologies
• Minimum 3 years of IT/computer software experiences.
• Preferably with prior experiences from manufacturing or industrial industry.
• Excellent communication skills (able to communicate in English will be in advantage).
• BSc/BA in Computer Science, Engineering or a related field
要求:
• 具有軟體開發人員、軟體和支援工程師或類似角色的成熟經驗 。
• 具有軟體設計和開發經驗 。
• 具有資料庫管理經驗者優先。
• 具學習新語言和技術的能力。
• 至少 3 年的 IT/電腦軟體經驗。
• 最好具有製造或工業行業的經驗。
• 出色的溝通技巧(能用英語交流者優先)。
• 計算機科學、工程或相關領域的 BSc/BA。
** 加入我們,成為門店部門經理!
熱愛運動,想用你的熱情啟發更多人嗎?
在這裡,你將領導我們的其中一個運動品類 —— 露營與登山運動、滑雪與水上運動、健身、單車、團隊球類運動 —— 透過全通路的方式,為顧客打造難忘的運動體驗。
** 工作職責|讓運動走進每位顧客的生活
-推廣運動與永續價值:透過全通路銷售與服務,將優質產品與永續理念帶給顧客,滿足多元需求。
-創造沉浸式購物體驗:用心規劃商品陳列與門店氛圍,激發顧客探索與嘗試產品的熱情。
-引領運動品類成長:負責所屬運動領域的發展,達成商業目標與業績表現,並培養夥伴的自主成長。
-確保門店高效運作:管理日常營運,維持安全環境、充足人力及穩定庫存,確保顧客隨時能找到所需。
-帶領並發展團隊:實施管理制度、提升夥伴自主性,並確保遵守各項勞動法規。
** 專屬你的福利
-休息好再出發:滿一年即享 10 天年假
-享受運動購物樂趣:員工專屬折扣
-為地球加油:永續通勤獎勵
-運動不怕荷包縮水:津貼與補助
-運動夥伴一起 FUN:多元社團與活動
-努力有回報:達標分紅獎金
-安心無憂:免費員工團體保險
-健康由我們守護:每年免費員工健檢
立即申請,把你的運動熱情變成職業!
** Join Us as a Store Department Manager!
Do you love sports and want to inspire others with your passion?
Here, you’ll lead one of our sport categories — Camping & Mountain Sports, Skiing & Water Sports, Fitness, Cycling, or Team Sports (Balls) — and create unforgettable sports experiences for our customers through omnichannel solutions.
** Job Responsibilities | Bringing Sports into Every Customer’s Life
- Promote Sports and Sustainability –>Deliver high-quality products and sustainable values through omnichannel sales and services to meet diverse customer needs.
-Create Immersive Shopping Experiences –> Thoughtfully plan product displays and store ambiance to spark customers’ curiosity and inspire them to try our products.
-Lead Sport Category Growth –> Develop your assigned sport category, achieve business targets, and nurture your teammates’ autonomy and growth.
-Ensure Efficient Store Operations –> Oversee daily operations, maintain a safe environment, ensure adequate staffing, and keep inventory well-stocked.
-Lead and Develop Your Team –> Implement management processes, enhance team autonomy, and ensure compliance with labor regulations.
** Exclusive Benefits for You
- Recharge and refresh: 10 days of annual leave after your first year
- Enjoy sports shopping perks: Exclusive employee discounts
- Support the planet: Sustainable commuting incentives
- Stay active without the extra cost: Sports allowances and subsidies
- Share the fun: Diverse sports clubs and activities
- Be rewarded for your effort: Performance bonus upon achieving targets
- Peace of mind: Free group insurance for employees
-Your Health Matters: Free annual health check-up
Apply now and turn your passion for sports into your career!