The Reservation Manager is responsible for the daily operation and performance of the reservations team, ensuring all guest bookings are handled accurately, efficiently, and in accordance with Marriott brand standards. This role serves as the key liaison between reservations, revenue, front office, and sales teams to ensure optimal room inventory management and guest satisfaction. The Manager also oversees training, system integrity, and the quality of guest data across all reservation platforms.
•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan.
•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan.
•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set.
•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff.
•To establish and maintain an effective working relationship within the department and with other support department.
•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.