Business Function
Digital revolutions are set to change the way we live, work and play. That is why we have spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Responsibilities
1. Drive mobile innovation projects and identify business opportunities. Devise new ways to improve the digital customer journey through the use of Artificial Intelligence and Machine Learning.
2. Think digital & mobile strategies. Aspire to make a difference for digital customers by building on DBS omni-channel strategy and pioneering new digital experiences through ground-breaking innovations.
3. Manage Stakeholders, Tech and Ops, and Product teams. Able to foster strong Collaborate with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
4. Design and develop the best-in-class customer & employee journeys on digital channel, identify untapped opportunities for digital value capture and strategic cost management, and manage timely delivery of projects.
5. Identify and anticipate emerging mobile technology, customer data & insights, industry trends and customer behavior, trends to continuously improve our online and mobile offerings, and strive to be the best digital bank in the world.
6. Improve customer satisfaction on our digital channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
7. Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage
8. Perform Channel tracking and drive analysis through Data. Use of AA data to perform customer analysis and track customer usage and tractions.
9. Define business requirements for digital channel enhancements, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation
• 專案管理師需定期檢查並更新產品規格及確認需求開發進度;
• 協助測試及更新測試狀態及匯報;
• 每週統整當週異動事項紀錄,確保專案細項都被更新;
• 其他主管交辦事項。
Requirements
1. At least 5 years’ working experience in a related position
2. Experienced in digital channel management, gathering business requirement, managing channels projects and initiatives
3. A positive attitude in the work is a must.
4. Self-motivated with a strong sense of ownership and accountability.
本職位負責專案管理並協助團隊達成項目目標,具有豐富的發展前景,能夠在公司的專案中發揮重要作用。
歡迎對專案管理、銀行產品充滿熱情與想法的你加入!快來申請加入我們吧!
【Responsibilities】
• Drive the development of digital business strategies and support strategic planning to accelerate key initiatives.
• Prepare management reports and business reviews, transforming data into actionable insights and concise performance updates.
• Partner with cross-functional teams to track progress of major digital and consumer banking projects, ensuring alignment across stakeholders.
• Conduct research and analyze KPIs, customer behavior, and market trends to identify growth opportunities and enhance engagement strategies.
• Support execution of customer-centric initiatives across multiple channels to deliver personalized and impactful experiences.
【Requirements】
• At least 5 years of experience in business planning, strategy, or related roles within financial services or fast-paced industries.
• Strong organizational skills with the ability to prioritize and manage multiple projects concurrently.
• Track record of collaborating effectively with cross-functional stakeholders to drive initiatives forward.
• Proficiency in data analysis, with the ability to translate insights into business strategies and recommendations.
• Problem-solving mindset, detail-oriented, and adaptable to dynamic environments.
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▲【歡迎寄送履歷至信箱】: Tim.chen@adecco.com
▲【歡迎私訊|Linkedin】: https://www.linkedin.com/in/tim-chen-682854144/
Key Accountabilities:
• To enhance consumer banking sales incentive scheme through business strategy and data analysis. (including wealth management, secured loan, credit card and unsecured loan)
• To design and execute CBG sales incentive program with business driver and governance approach
• To provide support to business partners to help business growth, and front-line sales communication.
• To provide the related data source and propose / report to management for business action.
• To ensure timely delivery of sales incentive on monthly / quarterly basis.
• To analyze and tracking sales performance.
• To communicate with regional and cross functional teams.