What this job involves:
As a Facilities officer at JLL, you'll play a crucial role in shaping a brighter way for our clients and fellow employees by ensuring optimal functionality and efficiency of our managed properties. Located on-site in the client's offices, you'll serve as the single point of contact for your assigned floor(s), taking ownership of all service requests and ensuring seamless facility operations.
This position offers an exciting opportunity to collaborate with diverse teams as we collectively work towards innovative solutions in facility management. You'll be empowered to thrive in a dynamic environment where your expertise directly contributes to the success of our clients and the well-being of building occupants.
What your day-to-day will look like:
•Provide comprehensive facilities management for prestigious client premises
•Oversee daily operations of assigned facilities, ensuring seamless functionality
•Act as the primary point of contact for all service requests, ensuring deliverables meet SLAs and KPIs
•Conduct regular floor inspections to ensure cleanliness and proper maintenance
•Manage vendor relationships
•Respond to and resolve facility-related issues and emergencies promptly
•Establish direct relationships with client business units, understanding their needs and requirements
•Function as a community enabler for your assigned floor(s), taking personal responsibility for everyone and everything in your area
•Proactively address maintenance needs without waiting for dedicated teams (refilling water dispensers, cleaning spills, etc.)
•Support events by ensuring venues are prepared and properly maintained
•Collaborate with cross-functional teams to optimize facility performance
•Prepare and maintain accurate documentation, reports, and conduct data analysis when necessary
•Identify and implement continuous improvement opportunities
Required Qualifications:
•Bachelor's degree in Facilities Management, Engineering, Hospitality or related field
•5+ years of experience in facilities management, hospitality, airline services, events management or related field
•Excellent problem-solving and organizational skills
•Customer-focused mindset with ability to establish strong client relationships
•Ability to function effectively as part of a team while taking individual ownership of responsibilities
•Proficiency in facility management software and MS Office suite
•Effective communication and interpersonal abilities to interact with all levels of people
•Ability to stand for long periods and remain mobile throughout the workday
•Self-motivated with initiative to identify and implement improvements
•Proficiency in English is required
•Proficiency in MS office