Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner. Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers.
DUTIES AND RESPONSIBILITIES
• Preparing monthly/quarterly operational results for meetings with owning company and board member.
• Understand the responsibilities of other units and departments and co-operate with them.
• Supervises the work of the Executive Office staff.
• Access and use work processing computer packages and keep up to date with enhancements to latest upgrades.
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Arranging internal / external appointments.
• Taking minutes of Department Heads /ExCom meeting as requested.
• Reports directly to and communicates with the General Manager on all administrative matters.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Assess priorities of work and assist in organizing General Manager’s priorities.
• Distribution of memos, letters and other information etc.
• Maintain a filing and trace system.
• Answer incoming telephone calls and either transfer, redirect or take a message.
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Maintains the utmost confidentiality and discretion when handling business affairs.
• Arrange room and restaurant reservations for VIP guests/personnel.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and co-operate with them.
• Brand standard audit preparation
• Communicate in both verbal and written with the owning company.
• Collect ESG data for owning company.
• Other tasks assigned by General Manager.
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently.
誠摯地歡迎客人並提供有效率的入住及退房服務,為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準,並達成會員註冊和客人心語目標。
DUTIES AND RESPONSIBILITIES 工作職責
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• 隨時以友好的態度與客人打招呼,為客人提供幫助,儘量用客人名字稱呼客人。
• Registers and rooms all arrivals according to established procedures
• 按照酒店的程式,為所有到達客人登記及安排房間。
• Maintains intimate knowledge of departmental standards and procedures
• 詳細瞭解部門標準及程式。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 為客人登記、結帳及更換房間,按照預定部要求,確保把所有資料完整輸入酒店電腦系統。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• 為酒店客人兌換個人或旅遊支票,協助客人兌換現金。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.
• 瞭解酒店所有的促銷政策,如季節性的專案,宣傳單上的促銷內容,以及洲際酒店集團的促銷政策。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• 處理客人投訴,回答客人提出的疑問,在不能解決時,上報給前台主管或值班經理。
• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉其他的洲際酒店,以至客人在登記卡上指出下一個目的地時,能為客人推銷另外的洲際酒店。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems
• 瞭解預定程式標準,其中包括:正確使用表格、電子郵件、資訊,通過預定系統瞭解可供房間資源。
• Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice.
• 客房向上銷售,為客人提供不同選項同時提高營收以及住房率
• Ensure your targets for Loyalty Program Enrolments are met
• 確保達到會員註冊目標
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Supports the Food and Beverage Service team by performing support duties including Chama all day dining restaurant, Cha-T, Me Space, game room, meeting room, room service and other F&B areas of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.
通過準備食品,佈置餐廳,準備餐飲設備,服務準備和管理全日餐廳,酒吧,客房餐飲,多功能室, 會議室,宴會廳及送餐服務等支援工作來協助餐飲服務隊伍的工作。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守當地的衛生和安全法規,或其它適用的規定,以及品牌規範和當地的規章制度。
• Mise en Place and Food Preparation.
準備食品
• Assist with receiving and storage of goods.
協助接收和存儲物品
• Clean and maintain equipment and premises.
清潔並保持設備和場地的清潔
• Maintain hygienic standards and procedures.
遵守衛生規範和程序
• Assist with the preparation of functions and service.
協助職責和服務的準備工作
• Welcoming guests to the Restaurant, by using the Restaurant name.
使用餐廳的名稱招呼客人光臨餐廳。
• Inquiring if they have a reservation and noting it in the reservation system if they do.
詢問客人是否有訂位,如有訂位在訂位系統上做記錄。
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation system.
為客人登記訂位並註記用餐喜好,如客人沒有訂位則在訂位系統上記錄。
• Being attentive to guest requests.
周到的滿足客人需求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
帶領客人前往喜歡的座位或預訂的座位,按餐廳標準安排客人就坐。
• Take telephone bookings and document in the Reservation system according to restaurant standards.
根據餐廳標准進行電話訂位並在訂位系統中記錄。
• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
在規定的電話鈴次數範圍內接聽電話。高效率並專業的處理多通來電。
• Close checks to correct guest’s room account.
將帳單結帳到正確的房帳上。
• Assist with cellar operations.
協助酒窖的工作
• Assist with the preparation of an outlet for service including.
協助餐廳的服務準備工作。
• Cleaning of equipment.
設備清潔。
• Cleaning and maintaining glassware for service.
清潔和維護玻璃器皿以備服務。
• Cleaning and maintain flatware for service.
清潔和維護餐具以備服務。
• Cleaning and maintain china for service.
清潔和維護瓷器以備服務。
• Preparing service equipment and materials.
準備服務設備和材料。
• Assisting with table preparation.
協助餐檯的準備工作
• Maintain detailed knowledge of menu, including daily specials.
對菜單有具體的瞭解,包括每日特餐。
• Ensure tables are cleared quietly and efficiently.
確保迅速且高效率的清理餐桌。
• Carry food and beverage trays in a safe manner to minimize breakages.
用托盤以安全的方式運送食物和飲料,並盡量減少破損。
• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures.
按照酒店規定的政策和程序,專業地處理查詢賬單和賬單結帳。
• Complete dockets accurately and clearly.
準確並清楚的填寫收據。
• Maintain current information on all general activities of the hotel.
瞭解酒店所有的活動。
• Establishes and maintains effective employee working relationships.
與同仁建立並保持良好的工作關係。
• Attends and participates in daily briefings and other meetings as scheduled.
參與每日的例會和其它計畫好的會議。
• Attends and participates in training sessions as scheduled.
參與培訓課程。
• Other reasonable Ad hoc tasks assigned by supervisor.
其它由主管分配的合理任務
Manage the food and beverage operations of the hotel to ensure the success of established food and beverage quality and guest service quality standards. Achieve departmental revenue and profit goals.
管理酒店的餐飲運營,確保成功建立餐飲品質和賓客服務品質標準,完成部門的收入和利潤目標。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守當地的衛生和安全法規,或其它適用的規定,以及品牌規範和當地的規章制度。
• Monitor budget and cost control, focus on food, beverage and labor cost.
• 監控預算並控制費用,重點監督食品、酒水與人力成本。
• Strive for multitasking skills performance to reduce labor cost
• 力求員工的多技能工作表現以降低勞動成本。
• Determine the minimum and maximum stocks of all food, beverage, material and equipment
• 確定所有餐飲、材料和設備的最低和最高存貨標準。
• Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance.
• 處理員工日常事務,計畫並分配工作,為每個員工設定工作和發展目標。為員工提供教導、輔導並給予定期回饋,協助解決各種員工矛盾,提高團隊成員的績效。
• Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools.
• 按照政府法規教育和培訓所有團隊員工。確保員工獲得品質與服務標準方面的恰當培訓,並為員工配備完成全部工作所需的工具與設備。
• Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately.
• 確保所有餐飲場所及設施設備的整潔、除塵到位並根據預期業務量儲備適量庫存。若有任何維修需求,應立即通知工程部。
• Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat.
• 禮貌、迅速、高效地對所有賓客提出的問題、投訴或要求予以回應,確保達到較高的客戶滿意度。
• Be interactive with guest to achieve their expectation.
• 與賓客聯絡互動,確保達成賓客的期望。
• Developing popular menus and beverage lists offering guests’ value for money in accordance with IHG guidelines.
• 按照洲際酒店集團的指導綱要制定深受歡迎且物有所值的菜單和酒水單。
• Planning and organizing successful Food and Beverage promotions throughout the year and trace their results.
• 計畫並成功組織全年的酒店餐飲活動並跟蹤其結果。
• Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
• 通過商業雜誌和現場拜訪不斷的瞭解酒店和餐廳領域內餐飲準備和服務方面的潮流、系統、操作和設備。
• Settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines
• 按照洲際酒店集團的指導綱要制定所有餐飲和設備的採購標準。
• Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
• 更新酒店規章制度的檔案及所有與餐飲部相關的檔案。
• Controls and analyzes, on an on-going basis, the following:
• 持續性的控制和分析以下工作:
• Sales and Revenue Report
• 銷售和收入報表
• Cost Control
• 成本控制
• Quality and presentation of food and beverage products
• 餐飲產品的品質和外觀
• Service standard
• 服務標準
• Condition and cleanliness of facilities and equipment
• 設施和設備的狀況和衛生
• Guest satisfaction
• 賓客滿意度
• Oversee the F&B activities, business and events.
• 監督餐飲活動、生意和宴會情況
• Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste.
• 確保食品、飲料、庫存及設備的安全儲存,及時、高效地補充供貨,同時降低浪費的情況。
• Performs related duties and special projects as assigned. Manager on duty is required if necessary.
• 執行分配給的相關職責和特殊專案。可能需要擔任值班經理。
Task & Responsibilities:
1 Assist line manager for market monitor, and marketing strategy development
2 Plan and execute product launch and brand activities
3 Plan and execute activation activities according to sales & marketing objectives
4 Coordinate with the social media team for all brand platform FB/LINE/IG strategy and plan.
5 Budget planning and project management
6 Assist with day-to-day marketing tasks and coordinating marketing projects and activities as requested
Others responsibilities:
1 Managing Change: initiating, sponsoring, or championing organizational change.
2 Building collaborative relationships with other departments and foreign offices: developing and maintaining partnerships with others.
3 Business Acumen: act with insight and intelligence in the areas of commerce and industry.
Experience & Requirements:
1 Digital media/E-commerce management experience is a plus.
2 Medical device related industry experience is a plus.
3 Personal values:
4 Demonstrate high integrity, accountability and professionalism
5 Demonstrated compassion and genuine care for Karma’s users and co-workers.
6 Practical and down to earth, entrepreneurship personality.
7 Job title and job grade are subjected to the candidate’s qualification
** The location of work: Chaiyi