Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner. Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers.
DUTIES AND RESPONSIBILITIES
• Preparing monthly/quarterly operational results for meetings with owning company and board member.
• Understand the responsibilities of other units and departments and co-operate with them.
• Supervises the work of the Executive Office staff.
• Access and use work processing computer packages and keep up to date with enhancements to latest upgrades.
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Arranging internal / external appointments.
• Taking minutes of Department Heads /ExCom meeting as requested.
• Reports directly to and communicates with the General Manager on all administrative matters.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Assess priorities of work and assist in organizing General Manager’s priorities.
• Distribution of memos, letters and other information etc.
• Maintain a filing and trace system.
• Answer incoming telephone calls and either transfer, redirect or take a message.
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Maintains the utmost confidentiality and discretion when handling business affairs.
• Arrange room and restaurant reservations for VIP guests/personnel.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and co-operate with them.
• Brand standard audit preparation
• Communicate in both verbal and written with the owning company.
• Collect ESG data for owning company.
• Other tasks assigned by General Manager.
Manage the food and beverage operations of the hotel to ensure the success of established food and beverage quality and guest service quality standards. Achieve departmental revenue and profit goals.
管理酒店的餐飲運營,確保成功建立餐飲品質和賓客服務品質標準,完成部門的收入和利潤目標。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守當地的衛生和安全法規,或其它適用的規定,以及品牌規範和當地的規章制度。
• Monitor budget and cost control, focus on food, beverage and labor cost.
• 監控預算並控制費用,重點監督食品、酒水與人力成本。
• Strive for multitasking skills performance to reduce labor cost
• 力求員工的多技能工作表現以降低勞動成本。
• Determine the minimum and maximum stocks of all food, beverage, material and equipment
• 確定所有餐飲、材料和設備的最低和最高存貨標準。
• Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance.
• 處理員工日常事務,計畫並分配工作,為每個員工設定工作和發展目標。為員工提供教導、輔導並給予定期回饋,協助解決各種員工矛盾,提高團隊成員的績效。
• Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools.
• 按照政府法規教育和培訓所有團隊員工。確保員工獲得品質與服務標準方面的恰當培訓,並為員工配備完成全部工作所需的工具與設備。
• Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately.
• 確保所有餐飲場所及設施設備的整潔、除塵到位並根據預期業務量儲備適量庫存。若有任何維修需求,應立即通知工程部。
• Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat.
• 禮貌、迅速、高效地對所有賓客提出的問題、投訴或要求予以回應,確保達到較高的客戶滿意度。
• Be interactive with guest to achieve their expectation.
• 與賓客聯絡互動,確保達成賓客的期望。
• Developing popular menus and beverage lists offering guests’ value for money in accordance with IHG guidelines.
• 按照洲際酒店集團的指導綱要制定深受歡迎且物有所值的菜單和酒水單。
• Planning and organizing successful Food and Beverage promotions throughout the year and trace their results.
• 計畫並成功組織全年的酒店餐飲活動並跟蹤其結果。
• Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
• 通過商業雜誌和現場拜訪不斷的瞭解酒店和餐廳領域內餐飲準備和服務方面的潮流、系統、操作和設備。
• Settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines
• 按照洲際酒店集團的指導綱要制定所有餐飲和設備的採購標準。
• Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
• 更新酒店規章制度的檔案及所有與餐飲部相關的檔案。
• Controls and analyzes, on an on-going basis, the following:
• 持續性的控制和分析以下工作:
• Sales and Revenue Report
• 銷售和收入報表
• Cost Control
• 成本控制
• Quality and presentation of food and beverage products
• 餐飲產品的品質和外觀
• Service standard
• 服務標準
• Condition and cleanliness of facilities and equipment
• 設施和設備的狀況和衛生
• Guest satisfaction
• 賓客滿意度
• Oversee the F&B activities, business and events.
• 監督餐飲活動、生意和宴會情況
• Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste.
• 確保食品、飲料、庫存及設備的安全儲存,及時、高效地補充供貨,同時降低浪費的情況。
• Performs related duties and special projects as assigned. Manager on duty is required if necessary.
• 執行分配給的相關職責和特殊專案。可能需要擔任值班經理。
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Supports the Food and Beverage Service team by performing support duties including Chama all day dining restaurant, Cha-T, Me Space, game room, meeting room, room service and other F&B areas of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.
通過準備食品,佈置餐廳,準備餐飲設備,服務準備和管理全日餐廳,酒吧,客房餐飲,多功能室, 會議室,宴會廳及送餐服務等支援工作來協助餐飲服務隊伍的工作。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守當地的衛生和安全法規,或其它適用的規定,以及品牌規範和當地的規章制度。
• Mise en Place and Food Preparation.
準備食品
• Assist with receiving and storage of goods.
協助接收和存儲物品
• Clean and maintain equipment and premises.
清潔並保持設備和場地的清潔
• Maintain hygienic standards and procedures.
遵守衛生規範和程序
• Assist with the preparation of functions and service.
協助職責和服務的準備工作
• Welcoming guests to the Restaurant, by using the Restaurant name.
使用餐廳的名稱招呼客人光臨餐廳。
• Inquiring if they have a reservation and noting it in the reservation system if they do.
詢問客人是否有訂位,如有訂位在訂位系統上做記錄。
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation system.
為客人登記訂位並註記用餐喜好,如客人沒有訂位則在訂位系統上記錄。
• Being attentive to guest requests.
周到的滿足客人需求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
帶領客人前往喜歡的座位或預訂的座位,按餐廳標準安排客人就坐。
• Take telephone bookings and document in the Reservation system according to restaurant standards.
根據餐廳標准進行電話訂位並在訂位系統中記錄。
• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
在規定的電話鈴次數範圍內接聽電話。高效率並專業的處理多通來電。
• Close checks to correct guest’s room account.
將帳單結帳到正確的房帳上。
• Assist with cellar operations.
協助酒窖的工作
• Assist with the preparation of an outlet for service including.
協助餐廳的服務準備工作。
• Cleaning of equipment.
設備清潔。
• Cleaning and maintaining glassware for service.
清潔和維護玻璃器皿以備服務。
• Cleaning and maintain flatware for service.
清潔和維護餐具以備服務。
• Cleaning and maintain china for service.
清潔和維護瓷器以備服務。
• Preparing service equipment and materials.
準備服務設備和材料。
• Assisting with table preparation.
協助餐檯的準備工作
• Maintain detailed knowledge of menu, including daily specials.
對菜單有具體的瞭解,包括每日特餐。
• Ensure tables are cleared quietly and efficiently.
確保迅速且高效率的清理餐桌。
• Carry food and beverage trays in a safe manner to minimize breakages.
用托盤以安全的方式運送食物和飲料,並盡量減少破損。
• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures.
按照酒店規定的政策和程序,專業地處理查詢賬單和賬單結帳。
• Complete dockets accurately and clearly.
準確並清楚的填寫收據。
• Maintain current information on all general activities of the hotel.
瞭解酒店所有的活動。
• Establishes and maintains effective employee working relationships.
與同仁建立並保持良好的工作關係。
• Attends and participates in daily briefings and other meetings as scheduled.
參與每日的例會和其它計畫好的會議。
• Attends and participates in training sessions as scheduled.
參與培訓課程。
• Other reasonable Ad hoc tasks assigned by supervisor.
其它由主管分配的合理任務
工作內容:
1.此職務需要擁有良好的顧客服務溝通能力和熟知飯店各項營運作業標準。
2.帶領客房部團隊創造營運產值。
3.訓練員工熟知公司制度及創造員工良好顧客服務態度。
4.具備櫃檯、房務等相關的管理經驗。
5.編排人力,控制預算,與訂房及業務協力合作等。
6.擁有3-5年在大型飯店或是國際品牌飯店之管理職工作經驗為佳。
7.具備英文或日文語言能力。
8.請檢附英文CV。
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Duties:
The Rooms Division Manager must responsible for the accommodation department with a focus on smooth processes and high compliance in terms of guest relations and standards.
In the absence of Chief Operating Officer you take over management responsibilities and lead the whole operation team in making precise decision. In addition, you are responsible for the deployment of personnel, so you need to make sure there sufficient competent personnel to guarantee the satisfaction of the guests.
You also responsible organizing departmental training on staff service attitude to keep the consistency of overall hotel services, we prefer candidate with managerial skills minimum 3-5 years working experience managing a large or international hotel.
Other responsibility include manpower planning, revenue budgets, strong cooperation with the sales & reservation, vacation planning, monitoring the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines provided by Chief Operating Officer.
OVERVIEW:
The role is to develop and implement marketing strategies to achieve company objectives—preferable image and sales result, working closely with sales team to deliver marketing campaigns to boost sales and walk-in traffic for both retail stores and e-commerce. Require excellent communication skill internally and externally and multi-tasking skills to ensure seamless communication.
◆ 360 Marketing plan execution and product launches
◆ Media plan including media buying, digital and PR execution
◆ A & P control
◆ Trade Promotion schedules, planning and execution
◆ Visual Merchandising
◆ Ensure that production such as point-of-sale materials are produced in line with established image and standards.
◆ Evaluate, analyze, and prepare activities results reports to provide learning and actions for future planning.
◆ Constantly visit the store counters and galleries in order to understand the fields and competitors.
本公司為全球第一大床墊品牌 SEALY 台灣分公司,同時也獨家代理營運世界名床TEMPUR,歡迎具工作熱忱的您加入我們的行列。