At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently.
誠摯地歡迎客人並提供有效率的入住及退房服務,為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準,並達成會員註冊和客人心語目標。
DUTIES AND RESPONSIBILITIES 工作職責
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• 隨時以友好的態度與客人打招呼,為客人提供幫助,儘量用客人名字稱呼客人。
• Registers and rooms all arrivals according to established procedures
• 按照酒店的程式,為所有到達客人登記及安排房間。
• Maintains intimate knowledge of departmental standards and procedures
• 詳細瞭解部門標準及程式。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 為客人登記、結帳及更換房間,按照預定部要求,確保把所有資料完整輸入酒店電腦系統。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• 為酒店客人兌換個人或旅遊支票,協助客人兌換現金。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.
• 瞭解酒店所有的促銷政策,如季節性的專案,宣傳單上的促銷內容,以及洲際酒店集團的促銷政策。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• 處理客人投訴,回答客人提出的疑問,在不能解決時,上報給前台主管或值班經理。
• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉其他的洲際酒店,以至客人在登記卡上指出下一個目的地時,能為客人推銷另外的洲際酒店。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems
• 瞭解預定程式標準,其中包括:正確使用表格、電子郵件、資訊,通過預定系統瞭解可供房間資源。
• Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice.
• 客房向上銷售,為客人提供不同選項同時提高營收以及住房率
• Ensure your targets for Loyalty Program Enrolments are met
• 確保達到會員註冊目標
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Ensure that all request is handled promptly and properly logged. Work closely with the Front Desk to ensure correct room status all the time. Issues, receives, records and controls all HSKP pagers. Handled, record and follow up on guest request items and extra supplies to guest. Keep good communication with other departments.
按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作,以確保符合產品的質量標準,並為酒店客人提供優質的服務。
確實交接所有的房客需求並紀錄妥善;確保房況正確並與櫃檯同仁緊密合作;交接並記錄與追蹤房客需求品項及額外的備品;與其他部門保持友善的溝通。
DUTIES AND RESPONSIBILITIES 工作職責
Perform all duties as Housekeeping attendant, but not limited to below responsibility:
履行作為房務部員工的全部責任,不僅限於以下的職責:
• Implementation of housekeeping standards and procedures in relation to:
• 執行房務部各項標準和工作程序:
• Daily Housekeeping service
• 每日客房清潔服務
• Valet service
• 洗衣服務
• Linen maintenance
• 布巾維護
• Guest Request delivery
• 顧客需求傳送
• Public Area Cleanliness
• 公共區域整潔度
• Recommended changes to these standards and training needs on an ongoing basis
• 就流程及培訓需求提供持續性的建議
• Maintain a current and thorough knowledge of all housekeeping systems
• 對客房部相關之作業系統有孰悉的使用知識
• Distribution and collection of keys
• 有效管理鑰匙收發
• Management of all incoming and outgoing calls
• 掌控重要之來電與撥電
• Perform Room inspections
• 客房檢查
• Prioritize arrival rooms
• 優先處理當日預進客房
• Liaise with Front Office for guest and hotel requirements
• 與櫃檯合作以完成房客需求
• Ensure guest valet is processed and delivered in a timely manner
• 及時為房客處理洗衣相關服務
• Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories)
• 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量)
• Manage all special requests made by guests
• 處理房客需求
• Ensure consistency within the department
• 確保房務部工作流程的一致性
• Management of lost property for the hotel
• 管理酒店遺留物
• Ensure you have complete knowledge of room types, layouts and facilities
• 熟知客房類型、設計、酒店設施
• Manage storage areas
• 倉庫管理
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 進行交接班說明,確保同仁了解酒店各項重要措施
** 加入我們,成為門店部門經理!
熱愛運動,想用你的熱情啟發更多人嗎?
在這裡,你將領導我們的其中一個運動品類 —— 露營與登山運動、滑雪與水上運動、健身、單車、團隊球類運動 —— 透過全通路的方式,為顧客打造難忘的運動體驗。
** 工作職責|讓運動走進每位顧客的生活
-推廣運動與永續價值:透過全通路銷售與服務,將優質產品與永續理念帶給顧客,滿足多元需求。
-創造沉浸式購物體驗:用心規劃商品陳列與門店氛圍,激發顧客探索與嘗試產品的熱情。
-引領運動品類成長:負責所屬運動領域的發展,達成商業目標與業績表現,並培養夥伴的自主成長。
-確保門店高效運作:管理日常營運,維持安全環境、充足人力及穩定庫存,確保顧客隨時能找到所需。
-帶領並發展團隊:實施管理制度、提升夥伴自主性,並確保遵守各項勞動法規。
** 專屬你的福利
-休息好再出發:滿一年即享 10 天年假
-享受運動購物樂趣:員工專屬折扣
-為地球加油:永續通勤獎勵
-運動不怕荷包縮水:津貼與補助
-運動夥伴一起 FUN:多元社團與活動
-努力有回報:達標分紅獎金
-安心無憂:免費員工團體保險
-健康由我們守護:每年免費員工健檢
立即申請,把你的運動熱情變成職業!
** Join Us as a Store Department Manager!
Do you love sports and want to inspire others with your passion?
Here, you’ll lead one of our sport categories — Camping & Mountain Sports, Skiing & Water Sports, Fitness, Cycling, or Team Sports (Balls) — and create unforgettable sports experiences for our customers through omnichannel solutions.
** Job Responsibilities | Bringing Sports into Every Customer’s Life
- Promote Sports and Sustainability –>Deliver high-quality products and sustainable values through omnichannel sales and services to meet diverse customer needs.
-Create Immersive Shopping Experiences –> Thoughtfully plan product displays and store ambiance to spark customers’ curiosity and inspire them to try our products.
-Lead Sport Category Growth –> Develop your assigned sport category, achieve business targets, and nurture your teammates’ autonomy and growth.
-Ensure Efficient Store Operations –> Oversee daily operations, maintain a safe environment, ensure adequate staffing, and keep inventory well-stocked.
-Lead and Develop Your Team –> Implement management processes, enhance team autonomy, and ensure compliance with labor regulations.
** Exclusive Benefits for You
- Recharge and refresh: 10 days of annual leave after your first year
- Enjoy sports shopping perks: Exclusive employee discounts
- Support the planet: Sustainable commuting incentives
- Stay active without the extra cost: Sports allowances and subsidies
- Share the fun: Diverse sports clubs and activities
- Be rewarded for your effort: Performance bonus upon achieving targets
- Peace of mind: Free group insurance for employees
-Your Health Matters: Free annual health check-up
Apply now and turn your passion for sports into your career!
Task & Responsibilities:
1 Assist line manager for market monitor, and marketing strategy development
2 Plan and execute product launch and brand activities
3 Plan and execute activation activities according to sales & marketing objectives
4 Coordinate with the social media team for all brand platform FB/LINE/IG strategy and plan.
5 Budget planning and project management
6 Assist with day-to-day marketing tasks and coordinating marketing projects and activities as requested
Others responsibilities:
1 Managing Change: initiating, sponsoring, or championing organizational change.
2 Building collaborative relationships with other departments and foreign offices: developing and maintaining partnerships with others.
3 Business Acumen: act with insight and intelligence in the areas of commerce and industry.
Experience & Requirements:
1 Digital media/E-commerce management experience is a plus.
2 Medical device related industry experience is a plus.
3 Personal values:
4 Demonstrate high integrity, accountability and professionalism
5 Demonstrated compassion and genuine care for Karma’s users and co-workers.
6 Practical and down to earth, entrepreneurship personality.
7 Job title and job grade are subjected to the candidate’s qualification
** The location of work: Chaiyi