業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口,透過電話和電子郵件與顧客溝通並回覆需求。
1. 支援行銷業務部,執行各項行政職務(例如文件歸檔、打字、影印、發送電子郵件、傳真及信件)。
2. 依照行銷業務主管的指示,安排與協調各項會議行事曆、議程以及所需文件。
3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊(例如佣金、業務來源、第三方資訊等)。
5. 維護各項專有資料與資訊的機密性。
6. 準備並審查各項書面文件(例如工作日誌、商業信函、備忘錄、報告),包含校對與編輯各項資訊,以確保其準確性和完整性。
7. 確保工作區域保持整潔有序。
8. 處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.
3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process.
5. Maintain confidentiality of proprietary materials and information.
6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.
7. Ensures that work area is kept neat, organized and clean at all times.
8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
業務經理負責帶領及管理各項與企業銷售業務和市場相關的業務行為。該職位為企業客戶的聯絡窗口,全力貢獻以增加業務,確保各項業務行為皆符合銷售策略,並滿足個人及酒店的業績分配與目標,以提高利潤。
1.規劃和管理國內和海外各企業客戶的業績目標。
2.根據業務總監及行銷業務副總經理的指示,制訂針對業務範圍內的各家企業的銷售行動計劃。
3.透過與知名客戶發展並維持良好關係來產生業務,強化公司的潛在收入,主動判別並招攬新業務,以實現個人和酒店業績目標。
4.開發建立目標市場內的關係,以加強並擴大客戶群以獲得銷售機會。
5.維護企業/聯絡人資料、重要資訊和銷售活動。確保及時更新各項資訊並安全保存。
6.搜尋並更新市場趨勢、競爭對手、客戶和顧客等相關知識。針對競爭對手的優勢和劣勢進行分析、實行業務計畫以獲得更高的市場占比。
7.確保銷售方案內包含餐飲、宴會、SPA及各項酒店服務。
8.協助達成年度營運目標,以滿足並超越預算預期。透過增加收入、控制開支並為業主和酒店提供投資回報來確保成功的績效。
9.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
10.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
11.賦予團隊成員自主權和責任感,以超越賓客的期望。分派任務並期望責任制與定期回饋。
The Sales Manager is responsible for leading and managing all sales activities pertaining to corporate sales accounts and markets. The individual acts as the point of contact for corporate sales clients, highly contributing to business generation, ensuring that all direct sales activities align with the Sales strategies and that both individual and hotel's quotas and goals are met to maximize profit generation.
1.Plans and manages sales goals for all corporate accounts, both local and overseas.
2.Develop sales action plans to target corporate in the assigned area as discussed and instructed by Director of Sales and EAM of Sales & Marketing.
3.Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
4.Develop relationships within target market community to strengthen and expand customer base for sales opportunities.
5.Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
6.Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.
7.Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences.
8.Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel.
9.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
10.Handling complaints and resolving service ‘Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
11.Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為客人辦理入住手續,確認相關資訊,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員,吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法,向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或協力廠商付費等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人,對客人的合理需求予以積極恰當的回應。準確提供各種資訊如:酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求,及時回饋給相應部門和人員予以解決。
1. 協助統籌並執行飯店各類型會議、宴會與活動專案,包含客製化餐敘、婚禮與外賓接待,確保活動流程順利且滿足客戶需求。
2. 根據業務主管指示整理活動資料與提案報價,協助內外部溝通窗口之聯繫協調與日程排定。
3. 整合並維護活動文件與系統資料(如EO、BEO、Function Sheet),確保資訊準確與即時更新。
4. 協助客戶需求彙整、現場需求確認與問題即時通報,確保活動當日服務品質與流程順暢。
5. 配合餐飲、公關、業務與營運團隊共同準備活動所需資料與資源,確保跨部門配合無縫銜接。
6. 負責會議與宴會相關資料建檔、報表更新與客戶追蹤紀錄,支援主管進行專案控管與績效檢討。
7. 協助現場流程導引與服務支援,包含會前準備、佈置確認、會中指引與會後資料彙整等。
8. 協助活動成本估算、採購需求彙整與資料歸檔,並支援預算控管流程所需行政作業。
Operations & Event Coordination
Assist in organizing and executing various types of hotel-based events, including business meetings, banquets, weddings, and customized functions, ensuring smooth flow and guest satisfaction.
Support the preparation of proposals, quotations, and client communications under the direction of event leaders.
Maintain and update event documentation and systems (such as EO, BEO, Function Sheets), ensuring accuracy and timely coordination.
Collect and confirm client requirements, provide on-site support and communicate urgent issues for immediate resolution.
Collaborate closely with Sales, F&B, PR, and Operations teams to ensure seamless interdepartmental execution.
Administration & On-Site Support
Handle administrative documentation, reporting, and follow-up logs for meetings and events to support project tracking and performance reviews.
Provide on-site assistance including setup checks, guest flow direction, and post-event documentation and debriefing support.
Assist in cost estimation, procurement needs collection, and budget-related administrative processing.
Accountability
This position reports directly to the Meeting & Event Manager and is responsible for providing support throughout the planning and execution of hotel events. The Meeting & Event Executive plays a vital coordination role in document accuracy, client liaison, and on-site responsiveness to ensure service quality and internal workflow efficiency.