About the job :
Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customers and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects.
Responsibilities:
- Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
- Collaborate effectively with internal relevant departments for the solution.
- Collect and report the customer feedback and market competitor info - On-site support key customers to resolve the issues.
- Technical training/partner events for Sales and partners.
- OEM/ODM/Customize Projects’ customer support.
Hitachi Rail is looking for an enthusiastic self-motivated Technical Assistant – San Ying Line Project who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Taipei, Taiwan reporting to the Project Engineer of the San-Ying Line Project.
Responsibilities:
• Assist Project Engineer and Managers in planning and executing project activities, across multi-disciplinary subsystems.
• Maintain and update project documentation and records for different functions and subsystems.
• Coordinate project schedules and monitor deadlines with different stakeholders.
• Prepare and follow up on project status reports and presentations.
• Identify and communicate potential project risks and issues to all relevant parties.
• Support project meetings by preparing agendas, taking minutes, and following up on action items.
• Collaborate with team members and stakeholders to ensure clear communication and alignment.
Required Skills/ Knowledge:
• Education: Engineering degree or equivalent. Vocational training or an associate degree in a relevant field (e.g., mechanical or electrical technology) is preferred.
• Experience: Previous experience in a technical role involving mechanical or electrical systems, preferably in the rail industry.
Skills:
• Understanding of mechanical, electrical, and software systems, preferably in rolling stock.
• Proficiency with computers, particularly in using MS Office suite (WORD / EXCEL / PowerPoint) for data analysis and presentation.
• Strong problem-solving and analytical skills.
• Good communication and teamwork abilities.
• Attention to detail and a commitment to quality.
• Fluent in both Chinese (Mandarin) and English languages.
1. Responsible for leading, managing and delivering product development.
2. Manage and mentor R&D team.
3. Develop close relationship with customer's engineering members.
4. Project management.
5. New technology introduction.
6. Other tasks as assigned.
【Job Content】
• Coordinate with development, QA , and support teams to drive progress of software release cycle for delivering security products to the global market.
• Provide guidance and support for other team members to understand product objectives and development schedule.
• Coordinate with managers to transfer market demands and customer needs to actionable development plan.
• Hold meeting to track requirement, technical Issues, and schedule.
【Skills and Qualifications】
• Working knowledge in applying program life cycle.
• Familiar with version control and issue tracking tools such as Git, Gitlab, Jira.
• A sense of self-motivation and teamwork.
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https://columbiasportswearcompany.wd5.myworkdayjobs.com/Columbia_Career_Site/job/Taipei-City-Taipei-City-Taiwan-Region/Product-Compliance-Manager_R-016887
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Product Compliance Program Manager is responsible for managing Product Compliance, Chemical management program including RSL/MRSL management and wastewater management, leading company wastewater and product safety compliance standards throughout the global manufacturing base, with the goal to meet customer requirements, reduce/eliminate risk to workers and consumers, the environment, the company and brands.
【Product Compliance Program Development and Deployment 】
• Manage corporate Restricted Substance List (RSL) policy implementation and product compliance failure remediation with vendors partners and internal business partners, supplier product compliance tracking and reporting.
• Manage corporate Chemical Management Policy deployment, aligning with industrial practice and meet the requirement.
• Support research on sustainable chemistries or green chemistry alternative if require
• Develop branded fiber process to ensure the brands meet global labelling regulation and requirements
• Develop global labelling manual and work with internal stakeholders to create standard operation process
• Support claims validation for wholesale account requests
• Track Wastewater global regulation and industrial standard, meeting country regulation and align with industrial practices.
• Lead the remediation if any Wastewater compliance failure, find out the root cause by partnering with vendors, provide leadership and make recommendation to minimize the business impact.
• Assess international market program requirements and establish future process to support business growth
• Advance Global Product Compliance Team goals and objectives through additional projects and cross-functional support as needed
【Supply Chain Product Compliance and Wastewater Management Performance Assessment】
• Execute the Chemical and Wastewater Management assessment tools (Higg FEM) to supply chain, driving the completion and verification rate improvement to give visibility of supply chain performance.
• Manage and track factory KPI to measure compliance performance including wastewater discharge permit and support the integration with material sourcing system.
• Conduct onsite factory audits for chemical management, RSL and wastewater compliance when necessary.
【Supply Chain Engagement, Training and Improvement】
• Identify and analyse the performance gap of supply chain to develop required training program, collaborating with manufacturing partners including liaison office material team and production. Provide recommendation to solve vendor's challenge during the program implementation.
• Engage internal and external stakeholders building relationship with the company manufacturing partners and the industry including testing service providers, GIZ fabric and other brands
• Lead vendor meeting to communicate vendor performance and make recommendation of score card improvement.
• Communicate and deliver technical RSL and Wastewater training to internal and external stakeholders, acting as technical center to business partners for product compliance and wastewater requirement.
• On-boarding the new hire from liaison offices and new vendors, introducing of company compliance policy and process
• Manage capacity building programs by collaborating with business partner and service providers, including stakeholders' engagement, program status tracking, make recommendation of improvement, negotiate with vendors or manufacturing partners to adopt required change.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.