(聘僱合約一年一簽)
Office & Facility Management
- Manage mail, packages, office maintenance, and cleaning services.
- Oversee security access, office equipment maintenance, and vendor coordination.
- Update contact lists and business card templates.
- Organize opening Ceremony and Mid-Year Festival Offerings (Bai Bai activities).
- Coordinate general affairs procurement.
- Maintain office supplies and inventory (stationery, snacks, coffee, etc.)
- Process monthly office admin related payment request (rent, utilities, courier, telecom, vehicle rental, etc.)
- Contract Management – company chop, contract log (not limited to financial contracts,) ensure contracts are chopped with proper pre-approval and track hard copies are returned by vendors/customers
- Handle document filing and records. Expenses
- Expenses management (co-work with RCOE regarding cheque, GUI, credit note…etc.)
Other &Executive Assistant
- Assist with ad-hoc tasks as assigned.
■ ROLE MISSION
Directly reporting to the Retail Director, the role will assist in providing full range support on day-to-day operations including policies & procedures implementation to Taiwan retail operations team and stores and act as the key contact point between stores and office for coordination of operational activities.
■ JOB DESCRIPTION
• Provide full aspect of retail operational support for stores, and provide effective and efficient solutions so that frontline sales can fully dedicate effort to client serving and achieving sales targets.
• Fully manage all regular opeational tasks, including but not limited to coordinate daily purchase orders, annual stock take, invoices management, responsible for various serivce license renewal, stationary and packaging orders, petty cash, shop expenses management and vendor payment follow ups.
• Prepare daily/ weekly/ monthly sales reports for management review; and provide sales comparison report which enhance store manager understand shop performance.
• Responsible for facilities management of all retail stores, monitor repair, maintenance progress and co-ordinate with vendors and suppliers to ensure smooth retail operations.
• Provide support on seasonal clearance sales event and all other store events.
• Assist in forecast and budget planning.
• Assist Retail Director to manage staff seasonal uniform order.
• Provide clerical and administrative support to Retail Director such as handle incoming calls, filling and documentation.
• Support Retail Director to manage customer serivce matters, including follow up with Store teams and/or other departments.
• Monitor all shops overtime and working roster.
• Collaborate with other team members for standard operating procedure creation and enhancement.
• Provide general administrative assistance to all departments.
• Prepare monthly incentive results and collect the relevant document from the staff and send back to HR deparment.
• Prepare monthly customer return case report to Merchandising department.
• Work closely with Marketing Department.
• Responsible to collect cheques from banks and landlords.
• Handle various ad-hoc tasks assigned by Retail Director.
MISSION STATEMENT
• Responsible for the excellent management of the Bulgari store through the achievement of targets and complete store KPIs
• Driving and supporting the sales team as a coach for individual target achievement
• Maintain sound relationship with VIP customers as well as deliver exceptional service and develop new potentials
MAIN RESPONSABILITIES
• Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
• To actively participate in community events and maintain a visible presence in the community to develop existing and new client bases and to project a positive and appealing brand image. Special focus on personal knowledge and relation building and maintaining with top customers
• To assess the store’s needs and communicate such needs to the appropriate corporate and local departments
• To monitor and guarantee the best product display in the store (windows, counters…) following guidelines and standards
• To ensure the training of salespeople to increase technical and product knowledge and develop sales techniques and stock/inventory management. Partner with Sales Trainers in training definition, implementation plans, and follow up
• Be responsible for the store stock, ensuring to efficient and effective manage it according to KPIs.
• To actively ensure the application of security, sales, and stock processes and procedures
• To resolve client complaints/disputes
• To control and verify alignment to standards of discounts
• To act as an organizational interface towards the Local MKT assuring the implementation of CRM strategies and procedures to enhance the customer base in quality and quantity
• To monitor and provide tools for the salespeople to help understand and increase sales performances
• Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…).
• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards
• Ensure a strong knowledge of the relevant markets: competitions, events, products and pricing. Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities.
1. 銷售目標上傳 Upload sales target
2. 營運(商品)相關報表製作
Daily/weekly/monthly/sales performance reports,Weekly preparation of best sellers by categories and photobook sales numbers updates as well as linestore product list maintanance.
3. 協助跨部門會議與教育訓練
Assist Inter-departmental meeting and training running smoothly
4. 處理門市發票付款等單據核對
Provide administrative support to store operations team such as, invoice checking & payment follow-up
5. 門市庶務事項管理與消耗品訂購
Stores general affairs management and maintenance
6. 協助上級主管業務與其它臨時分配事項
Cooperate with supervisor and assist in other ad-hoc projects as assigned
7.負責百貨合約更新與歸檔管理,並辦理門市保險年度續約。
Responsible for department store contract renewal and filing management, as well as annual store insurance renewal.
8.每月瑕疵品申報/商品上下架表格維護
Monthly upload defective list and other reports when required.
How you will contribute
• Audit sales figures in the system to ensure accuracy. Verify the sales data with financial record.
• Monitor and record stock transactions in system and conduct regular physical inventory counts. Identify and investigate the discrepancies or issues with inventory.
• Prepare monthly closing related entries.
• Ensure the accuracy and completeness of monthly accrual information per group entities instruction, so that provides the essential information for strategic decision-making.
• Ensure IC transactions and reconciliation match with group entities and consistently reports are correct.
• Manage fixed assets, depreciation and/or amortization calculation accuracy and update in due course continuously.
• Ensure VAT information is complete and correct. Declare VAT data online bimonthly.
• Collect and input lease information in the system (IFRS16).
• Support external / internal audit and provide the responsible PBC. Ensure the accuracy of Tax filing and statutory report.
• Delivery of effective communication with the brands to collect feedback and build up professional service.
• As part of team backup program, fully support the team to ensure the normal operation of the team smoothly.
• Participate in Ad hoc projects as assigned.
MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
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Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
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Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
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Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
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After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
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Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management