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Job Mission
Represent manufacturing and act as gatekeeper from manufacturing to D&E function
Add value in overall manufacturing processes such as forming, machining, joining, and assembling
Job Description
Contribute to the solution of faults and takes the necessary initiatives and practical decisions to ensure zero repeat
Identify gaps and drive assigned process improvement projects and successful delivery
Initiate and drive new procedure changes and projects
Develop and maintain networks across several functional stakeholders
Prioritize works and projects based on business situation
Transfer knowledge and train colleagues on existing and newly introduced products
Education
Master degree in technical domain (e.g. electrical engineering, mechanical engineering, mechatronics)
Experience
3-5 years working experience in design engineering
Personal skills
Show responsibility for the result of work
Show proactive attitude and willing to take initiative
Drive for continuous improvement
Able to think outside of standard processes
Able to work independently
Able to co-work with different functional stakeholders
Able to demonstrate leadership skills
Able to work in a multi-disciplinary team within a high tech(proto) environment
Able to think and act within general policies across department levels
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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JOB PURPOSE
Provide technical support to the customers on all application/engineering issues, work closely with the sales team
to penetrate the markets and explore new applications for Chomerics products, develops necessary tools and training material, conducts training seminars, and assists in application engineering of Chomerics when required.
Responsibilities:
Provides application engineering support for Thermal Interface and EMI Shielding
products.
Provides off-site or on-site technical assistance to customers.
Coordinates activities with Inside Sales Rep’s, Field Sales and manufacturing
team.
Support the Inside Sales on customers incoming technical and applications
inquires (via email/phone/fax).
Performs and manages Applications related projects for key customers to support
the business growth.
Work with Sales Manager, potential customer and R&D engineer on New Product
Development, assist in communicating with customer, collecting feedback and
solving any potential application issues.
Develops and implements annual SOP’s (Standards of Performance).
Qualifications:
Bachelor’s Degree in Science or Engineering. Advanced degree is preferred.
+5 years engineering experience.
Mechanical (structural) or Electrical design experience in electronic,
telecommunication, automotive and difference industries.
EMI and Thermal material application experience
Experience in dispensing system of Thermal Gel and Form-In-Place gasket and its
operation is added advantage.
Familiar with Automotive and Defense Standard & Requirements.
Project Management skills and experience with Project Management tools like SAP,
IMS, Microsoft Office.
Hand on Experience & knowledge in plastic injection molding, diecasting, CNC
machining, and rapid prototyping technologies.
Immense knowledge and experience in Product Development Cycle and Process
from conceptual to MP.
Product design and development skills, Proficient in operating Engineering CAD
software like Auto CAD, Pro-E/CREO, SolidWorks, CATIA.
Must demonstrate effective organizational and verbal/written English
communication skills.
PC Proficient (MS Word, Excel, preferred)
1. Process and reconcile AR transactions, including invoice issuance, customer credit management, and aging analysis.
2. Process and reconcile invoices and payments on a timely basis with the Accounts Receivable module balancing at end-of-month.
3. Ensure VAT compliance and handle bi-monthly VAT filing.
4. Partner with sales for credit assessments and collection management.
5. Assist with external and internal audits, and help to ensure data integrity through maintaining a robust system of internal controls.
6. In charge of process/system enhancement projects related to SAP ERP system, Cylinder Management System and other internal systems.
7. Work closely with business & IT teams to identify process/system enhancement opportunities and articulate the business requirements to external/internal vendors to implement process/system enhancement projects.
8. Manage closely each project to meet defined deadlines and milestones concerning all relevant tasks.
9. Other duties and administrative support tasks required.
Job Descriptions:
• Establish, develop and maintain positive business and customer relationships.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Coordinate sales effort with team members and other functional teams such as R&D and Marketing in order to achieve keep project milestones and win the business.
• Analyze the territory/market’s potential, track sales and status reports. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc.
• Account management on demand forecast and business outlook, customer needs, problems and troubleshooting, interests, competitor activities, and positive/negative potential for existing or new products and services.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Achieve agreed upon sales targets and key project milestones within schedule.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Job Qualifications:
• More than 7 year experiences in the Semiconductor industry.
• Experience with Semiconductor packaging is a plus. 5 years industrial experience engaged with leading foundry, OSAT, is a plus
• Master degree or equivalent in Science, Engineering, or Business.
• Fluent in communications with English.
• Proven work experience as a sales role or account manager.
• Highly self-motivated and target driven.
• Excellent selling, communication and negotiation skills.
• Prioritizing key project activities, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
•Integrate with Sales and Product Manages on key Design opportunities
•Integration with direct and ODM account teams on key metrics that will deliver
growth
•Develop a successful Business Continuity Plan
•Development of VMI model
•Integrate with all Business units to develop an annual cost down plan
•Support Executive Business Management Meetings, Quality Business Reviews and
strategic annual business plans
•Integration with all Business units on key metrics
•Design to cost proposals to maintain acceptable margins
•Manage aging inventory
•Market share monitor
•Align businesses to deliver sales forecasts
•Integrate and manage PCNs
•Positive attitude for new market penetration, and good experience with global business collaboration with co-workers in different locations.
•Ability to develop new business, and drive new design win from ODM side with good sense of ODM Qual process .
- Aligning annual business and sales strategies with company’s business strategy and objectives.
- Creating sustain valued relationship with customers while achieving annual business target.
- Planning and executing account development initiatives to generate demand in the key account.
- Consulting with customers to understand and address their technical and business requirements with R&S solution/service that meet their needs.
- Managing and closing sales opportunities discovered as a result of account initiatives through collaborations with internal and external resources.
- Building a clear picture of potential at the accounts to drive product development on priorities within R&S.
Purpose of Job職位目的
1. The Sales Engineer is to manage all sales activities in assigned customers including maintaining and developing existing business and identifying and acquiring new busi-ness/customers to achieve sales objectives and goals through both revenue & profit.銷售工程師負責管理指定客戶的所有銷售活動,包括維護和發展現有業務,識別和獲取新業務/客戶,通過收入和利潤實現銷售目的和目標。
Principal Accountabilities/Main Functions 主要職責
1. Sales Strategy & Planning 銷售戰略與規劃:
1) Understand and execute the short-term to long-term sales strategy, to achieve the business goals & objectives.理解並執行短期至長期銷售戰略,以實現業務目標。
2) Execute and implement the annual sales plan based on coach and guidance.在教練和指導的基礎上,執行和實施年度銷售計劃。
3) Follow-up and execute the annual customer plan for assigned customers. 跟進並執行指定客戶的年度客戶計劃。
4) Keep good communication with internal departments.與內部各部門保持良好的溝通。
5) Ensure 100% compliance.確保 100%合規。
2)Key Account Management 重點客戶管理:
1. Understand and follow-up relevant customer strategy for assigned key ac-counts based on the guideline and coach.根據指導和輔導,了解並跟進所負責的重點客戶的相關客戶戰略。
2. Update the sales pipeline in CRM system timely.及時更新 CRM 系統中運行的銷售項目信息。
3. Generate customer visit report timely by using CRM tool and provide feed-back about key customer intelligence. 使用 CRM 工具及時生成客戶訪問報告,並提供有關重點客戶情報的反饋。
4. Follow-up the customer-centricity account plan to develop new business.跟進以客戶為中心的客戶計劃,開發新業務。
5. Deal with complaints as interface between internal stakeholders from function teams and external stakeholders (key customers, value chain partners, association, down-stream players), feedback the solutions to assigned customer on complains and inquiries timely作為職能團隊內部利益相關者與外部利益相關者(主要客戶、價值鏈合作夥伴、協會、下遊參與者)之間的接口,處理投訴,及時向指定客戶反饋投訴和咨詢的解決方案。
3)Business Development 業務發展:
1. Build-up business acumen and market intelligence to identify and analyze potential business growth opportunities, understand competitive factors to support the business growth.建立商業敏銳度和市場情報,以識別和分析潛在的業務增長機會,了解競爭因素以支持業務增長。
2. Understand the unmet needs of assigned customers, transfer the potential needs to Marketing and Product Management team to develop new products based on the coach and guidance.了解指定客戶未滿足的需求,將潛在需求傳遞給市場營銷和產品管理團隊,以便在指導和引導的基礎上開發新產品。
3. Support market research including supply chain tracking, competitor information update and analysis, identify sales/market potential and cooperate with internal team (e.g. such as marketing, distributor team, etc.) to support further business growth and achieve sales targets.支持市場研究,包括供應鏈跟蹤、競爭對手信息更新和分析,識別銷售/市場潛力,並與內部團隊(如市場、經銷商等團隊)合作,以支持業務進一步增長並實現銷售目標。
4. Other assigned related tasks and projects.其他分配的相關任務和項目。
Requirements & Qualifications 任職資格
1. Bachelor degree or above in chemical, business, economics, Science and Engineering or similar.化學、商業、經濟學、理工科或相關專業本科或以上學歷。
2. Sales experience in Chemical / Electronics related industry will be preferred.有化工或相關電子行業銷售經驗者優先。
3. Good capability to communicate, cooperate and influence across teams and functions .良好的跨團隊、跨職能溝通、合作和影響能力。
4. Good skills in stakeholder and customer management.良好的利益相關者和客戶管理技能。
5. Good learning ability and agility.學習能力強,思維敏捷。
6. Good sense for problem solving, can identify the problems and analyze the root reason based on the coach and guidance.良好的問題解決意識,能夠在教練和指導的基礎上發現問題並分析根本原因。
7. Strong willingness to grow and step out of comfortable zone with own initia-tives.有強烈的成長意願,能主動走出舒適區。
8. Strong willingness and ownership to achieve business growth and goals & objectives.具有實現業務增長和目標的強烈意願和主人翁精神。
9. Good capability to work well under pressure.具有在壓力下工作的良好能力/良好的壓力下工作能力。
10. Highly self-motivating, open minded and diligent attitude.高度的自我激勵、開放的心態和勤奮的態度。
11. Chinese with fluency in Mandarin is a must.必須會說流利的普通話。
12. Workable English communication skill in written and reading, good oral Eng-lish skill is a plus.具備良好的英語書面和閱讀交流能力,英語口語良好者更佳。
13. Business travel is needed, should be flexible to travel frequently.需要出差,應經常靈活出差。
Key Responsibilities:
Customer Relationship Management:
Building and maintaining strong, long-term relationships with Hyper/3C channel clients.
Strategic Planning:
Developing and implementing strategies tailored to each Hyper/3C clients , aligned with overall company goals.
Sales Growth:
Identifying and pursuing opportunities to increase sales and revenue within existing accounts.
Performance Monitoring:
Tracking and analyzing performance, including sales metrics, customer satisfaction, and other relevant KPIs.
Issue Resolution:
Addressing and resolving any issues or challenges faced by customers, ensuring timely and effective solutions.
Internal Collaboration:
Working closely with various internal teams (e.g., marketing, sales, product development) to ensure client needs are met and projects are delivered successfully.
Market Awareness:
Staying informed about industry trends, competitor activities, and emerging e-commerce technologies.
Reporting:
Preparing regular reports on account performance, progress, and future opportunities for internal and external stakeholders.
Contract Negotiation:
Assisting in contract negotiations and renewals with Hyper/3C key accounts.
Skills and Qualifications:
Strong communication and interpersonal skills.
Proven sales and negotiation skills.
Excellent problem-solving and conflict-resolution abilities.
Deep understanding of e-commerce platforms, digital marketing, and online sales strategies.
Ability to build and maintain strong relationships with EC platforms and internal teams.
Strong analytical and reporting skills.
Experience in account management or sales, preferably within the e-commerce industry.
PSI forecasting & management skills
AR / Finance processing