1. 品質制度建立:
a. 參與建立和完善售後服務質量管理制度,確保服務過程的標準化和一致性。
2. 售後服務質量監控:
a. 監控售後服務過程,確保服務質量符合客戶期望。
3. 客戶反饋處理:
a. 客訴議題及重大議題管理。
b. 收集和分析客戶反饋,快速響應和解決客戶質量問題。
4. 服務流程改進:
a. 根據客戶反饋和內部評估,提出和實施服務流程改進方案。
5. 產品召回管理:
a. 召回計劃制定:制定並執行不良產品召回計劃,確保召回過程的高效和有序。
b. 召回通知:迅速向受影響的客戶和相關方發出召回通知,提供清晰的召回信息和指導。
c. 召回實施:協調並執行召回操作,包括產品回收、替換或修理。
d. 召回追蹤和記錄:跟蹤召回進展,記錄召回數據和結果,確保所有受影響的產品都被妥善處理。
6. 服務質量培訓:(重大品質事件佈達&SOP推展)
a. 為售後服務團隊提供質量相關的培訓,提升服務質量水平。
7. 改進計劃:
a. 評估制定並實施的質量改進計劃的數量和質量,這些計劃是否能夠實現持續改進的目標
8. 績效評估:
a. 使用數據分析和報告工具,持續監控服務質量指標,並根據分析結果進行改進
9. 危機與重大議題之資訊收集、問題分析、對策追蹤與推行
1.來料wafer,封裝後Nand測試等相關卡控標準定義
2.verify Nand flash生產製程/製程關鍵參數定義及管控標準/信賴性測試項目及標準/出貨檢驗項目及標準/Data sheet.(Wafer/Assembly/Testing) 3.Wafer, assembly, testing process audit
4.Regular quality meeting review with supplier & sub-tier supplier 5.Cross function team discussion for Nand quality improvement with internal/external team.
工作詳細內容Job descriptions:
Responsibilities & Authorities:
• Provide quality assurance support throughout product development and pilot build phases, ensuring compliance with applicable quality standards and regulations.
• Review and approve design-related documentation, including specifications, verification/validation protocols, and reports.
• Participate in design transfer activities, ensuring quality requirements are met during transition from development to manufacturing.
• Coordinate and manage change control processes, ensuring documentation accuracy and traceability.
• Support investigation and resolution of product-related issues, including customer complaints and RMA cases, in accordance with regulatory and client requirements.
• Review and approve deviations, CAPAs, risk assessments, and nonconformance reports related to development and pilot production.
• Collaborate with cross-functional teams to ensure quality perspectives are integrated into product development decisions.
• Conduct gap analysis of existing procedures and support updates to align with current standards (e.g., ISO 13485, ISO 14971).
• Assist in supplier evaluation and tool validation activities as needed.
• Other duties as assigned to support quality and regulatory compliance.
- Collaboration with sales team to approach new business opportunities.
- Presentation of factory engineering capability and R&D technology roadmap to customer.
- Preliminary information collection and technical topics discussion with customer.
- Following up customers’ needs, coordinate cross function teams and come out solid proposal for internal/external review.
- Tracking the progress of the engaged projects and provide the status updated report periodically.
- Jobs assigned by supervisor.