開幕未滿一年即獲得500盤推薦,精緻高端無菜單料理,僅有14個吧台座位及兩個包廂,歡迎加入!
https://capellahotels.com/en/capella-taipei/dining/mizue
Mizue 日式無菜單料理 餐廳經理負責監督Mizue 日式餐廳的相關財務營收及服務品質,維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。
主要職責:
1.顧客服務:以專業榜樣領導團隊,提供高品質、細緻且一致的服務體驗。
2.日常營運:負責餐廳每日營運管理,確保團隊遵循飯店標準與流程。
3.市場趨勢與策略:掌握市場動向,協助制定菜單定價與服務策略。
4.行銷內容更新:與行銷業務部及主廚溝通,定期更新菜單與活動資訊,支援餐廳推廣與行銷。
5.財務管理:準確呈報營運數據,包含損益、預算與成本控制。
6.資訊傳達:熟悉飯店活動與促銷,主動向團隊傳達最新資訊,提升顧客體驗。
7.客訴處理:處理顧客反饋與服務缺失,並確保回覆與改善迅速到位。
8..服務標準:推動團隊遵循富比士五星標準,提升服務表現與稽核成果。
9.員工培訓:主動辨識訓練需求,提升員工能力與工作表現。
10.安全與隱私:確保顧客與同仁的隱私與人身安全受到妥善保護。
The Restaurant Manager oversees the full-day operations of Plume restaurant, ensuring revenue goals, service quality, and guest satisfaction are consistently met. This role focuses on operations management, team training and recruitment, service supervision, and financial reporting.
Key Responsibilities:
1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences.
2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures.
3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies.
4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef.
5..Financial Management: Accurately report financial data, including P&L, budgeting, and cost control.
6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team.
7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction.
8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance.
9.Team Development: Identify training needs to enhance staff skills and improve overall performance.
10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.
全日餐廳副理副理將協助全日餐廳經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
https://capellahotels.com/en/capella-taipei/dining/plume
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
The Assistant Western Restaurant Manager assists the Western Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
嘉佩樂文旅官是飯店的大使,負責為顧客打造從抵達前到離開後難忘的體驗。文旅官也是當地文化和遺產的專家,為所有顧客提供完美且奢華的個人化服務。文旅官也負責嘉佩樂客廳的維護。
1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂,交通安排,娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。
2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。
3.嘉佩樂文旅官將為每位顧客提供一對一服務,並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。
4.嘉佩樂文旅官需能夠清晰地,快速地進行判斷,並作出正確決定來處理所有事情。身為嘉佩樂文旅官,在他們的詞彙中不能有“不”這個詞,他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。
5.除此之外,嘉佩樂文旅官也負責所有預訂,處理所有付款要求,接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。
The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room.
1. The Capella Culturist is responsible for assisting/providing every guest with Dining Reservations, Transportation, entertaining recommendations, or any other needs. This position is a combination of personal assistant and concierge.
2. The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient, and tailored to the individual requirements of our guests.
3. The Capella Culturist will be working on a one-to-one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge of the local culture in Taiwan.
4. The Capella Culturist should be able to provide instant yet positive judgment towards all events that happen. Being a Capella Culturist, never say "NO" to any guests' appropriate requests, furthermore, Capella Culturists should have a clear understanding and information about the hotel to provide accurate messages to the guests.
5. Other than that, Capella Culturist is responsible for all the bookings, room charges, answering phone calls as well as replying to emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide a memorable experience to all the guests.
全新開幕未滿一年即獲得米其林推薦的 榕居 中餐廳,歡迎加入一起朝摘星米其林前進!
https://capellahotels.com/en/capella-taipei/dining/rong-ju
榕居 中餐廳 餐廳經理負責監督榕居 中餐廳 的相關財務營收及服務品質,維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。
主要職責:
1.顧客服務:以專業榜樣領導團隊,提供高品質、細緻且一致的服務體驗。
2.日常營運:負責餐廳每日營運管理,確保團隊遵循飯店標準與流程。
3.市場趨勢與策略:掌握市場動向,協助制定菜單定價與服務策略。
4.行銷內容更新:與行銷業務部及主廚溝通,定期更新菜單與活動資訊,支援餐廳推廣與行銷。
5.財務管理:準確呈報營運數據,包含損益、預算與成本控制。
6.資訊傳達:熟悉飯店活動與促銷,主動向團隊傳達最新資訊,提升顧客體驗。
7.客訴處理:處理顧客反饋與服務缺失,並確保回覆與改善迅速到位。
8..服務標準:推動團隊遵循富比士五星標準,提升服務表現與稽核成果。
9.員工培訓:主動辨識訓練需求,提升員工能力與工作表現。
10.安全與隱私:確保顧客與同仁的隱私與人身安全受到妥善保護。
The Restaurant Manager oversees the full-day operations of Plume restaurant, ensuring revenue goals, service quality, and guest satisfaction are consistently met. This role focuses on operations management, team training and recruitment, service supervision, and financial reporting.
Key Responsibilities:
1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences.
2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures.
3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies.
4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef.
5..Financial Management: Accurately report financial data, including P&L, budgeting, and cost control.
6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team.
7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction.
8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance.
9.Team Development: Identify training needs to enhance staff skills and improve overall performance.
10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.
PLATINUM Group has been a leading force in the industry for 25 years.
We offer transparent career development, allowing you to leverage your experience and grow your career with us.
We are recruiting for a talented candidate who is eager to succeed!
Location: Taipei (Neihu) or Hsinchu (near science park)
1. Sourcing and attracting candidates
2. Conduct interviews and filtering candidates for open positions
3. Screen candidates' resumes and job applications
4. Researching updated sourcing techniques
5. Searching resume databases and portfolio sites
6. Negotiation job offers to potential candidates
這是一份充滿挑戰且極具成就感的工作,
每天與業界頂尖專業人士進行溝通協調,並運用你的策略思考能力,
打造屬於你的成功!
你將會有機會:
• 迅速建立業界人脈
• 快速吸收並應用最新的產業知識
• 追求百萬年薪,達成業績目標
如果你具備挑戰精神、強烈的好勝心和高度的抗壓性,這份工作將是你展現實力的舞台,
我們誠摯邀請你加入!