1. 協助餐飲部各餐廳開幕前準備工作,包含餐廳佈置、餐具整理、接受餐飲專業訓練。
2. 協助餐飲廳行政庶務。
3. 其他主管交辦事項。
4. 確保餐期前,維持桌面整齊乾淨、餐具完整。
5. 送餐及收餐,擦拭餐盤、餐具,補充餐飲備品等。
6.整理餐桌及環境。
1. Assist in the preparation of the opening of each restaurant in the F&B department, including restaurant decoration, tableware arrangement, and professional training in catering.
2. Assist in the administrative affairs of the food and beverage hall.
3. Other matters assigned by supervisors.
4. Make sure that the table is neat and clean, and the utensils are intact before the meal.
5. Deliver and receive meals, wipe down plates and utensils, replenish catering supplies, etc.
6. Organize the table and the environment.
焰28 西餐廳 提供火烤料理的Fine Dining,提供顧客靜謐,優雅的服務,讓客人享受台灣食材結合西式料理手法餐點。
https://capellahotels.com/en/capella-taipei/dining/ember-28
焰28 Fine Dining西餐副理將協助西餐廳經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
The Ember 28 Fine Dining Assistant Western Restaurant Manager assists the Western Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
The Assistant Manager, F&B Guest Experience & Reservations reports to the Executive Assistant Manager of Food & Beverage (EAM of F&B) and is responsible for overseeing the entire F&B guest journey. The role is dedicated to delivering exceptional and personalized Capella dining experiences for guests at Capella Taipei.
You will also lead and support team members across all F&B outlets, equipping them with the knowledge and tools necessary to perform effectively across various service styles. In addition, you will coordinate and supervise the day-to-day operations of the department, ensuring smooth execution while making thoughtful decisions that align with the overall business objectives—including service excellence and revenue performance.
1. Proactively seek solutions and anticipate potential opportunities.
2. Work closely with outlet managers to manage a diverse portfolio of F&B clientele.
3. Propose and develop targeted client strategies to establish and maintain strong relationships while enhancing brand engagement.
4. Continuously track and support the development of high-potential VIP guests.
5. Collaborate closely with the EAM of Food & Beverage to formulate and implement operational business action plans.
6. Actively participate in daily operations and on-site activities, engaging with guests to build long-term relationships.
7. Attend on-property events to expand and maintain a network of high-potential guests.
8. Demonstrate excellent interpersonal and organizational skills.
9. Deliver warm and professional interactions during service periods, creating memorable and personalized experiences—especially during special occasions—while promptly addressing guest feedback with appropriate actions.
10. Confidently and clearly explain the menu, offering expert recommendations and beverage pairing suggestions.
餐飲部顧客關係副理將向餐飲部營運副總經理(EAM of Food & Beverage)匯報,全面負責餐飲賓客的整體體驗流程,致力於為臺北嘉佩樂的貴賓提供卓越且貼心的 Capella 餐飲體驗,並為每位賓客量身打造個人化的專屬服務。
此職位亦需領導並協助各餐飲團隊成員,提供其執行多元服務風格所需的知識與資源,確保團隊展現專業且一致的服務水準。您將協調並監督部門日常營運的各個層面,並在符合業務整體目標的前提下,做出明智決策,包含規劃並推動卓越服務品質與營收績效等關鍵指標。
1. 能主動尋求解決方案,並預判潛在的機會。
2. 與各餐廳經理密切合作,管理多元的餐飲客戶群。
3. 提出並發展針對性客戶策略,確保與客戶建立並維繫良好關係,同時提升品牌參與度。
4. 持續追蹤與協助發展具高度潛力的貴賓客群。
5. 與餐飲部營運副總經理密切合作,制定並落實營運業務行動計畫。
6. 積極參與餐廳營運與現場活動,主動與賓客互動並建立長期關係。
7. 出席館內活動,擴展並維護高潛力賓客網絡。
8. 具備優秀的人際溝通與組織協調能力。
9. 於餐期展現溫暖、專業的互動,創造難忘且個人化的體驗,特別是在賓客的特殊時刻,並即時回應回饋並採取相應行動。
10. 能自信且清晰地解說菜單內容,提供專業建議及酒水搭配推薦。
1. 根據採購申請單或每日食品訂貨單,核實和清點所有驗收的貨品。
2. 確保所有收到的貨品符合採購訂貨要求、品質良好且符合具體規格要求並退還所有不符合驗收標準的貨品。
3. 儘快將驗收合格的貨物移交至倉儲區域,以減少和避免員工偷盜以及貨物腐爛變質等風險。
4. 保存酒店所有收貨物品及退還貨品的相關憑單,並每天對酒店採購的貨品填寫收貨記錄匯總。
5. 根據需要聯繫倉庫搬運工或管事部員工清潔收貨通道,以確保收貨台的清潔。
6. 熟悉並精通所有酒店經營設備的型號和規格等內容,包括保存好產品目錄、樣品圖片以及產品的其他相關資料。
Goods Verification & Quality Control
Checks and counts all goods to be received per approved purchase order or daily market list.
Ensures that goods are in order, of good quality, and according to established specifications.
Rejects all goods that do not meet the specifications.
Inventory & Documentation Management
Moves accepted products to storage areas immediately to minimize employee theft and deterioration of product quality.
Ensures proper documentation on all goods delivered to the hotel as well as those returned to the suppliers.
Summarizes and records all goods purchased by the hotel on a daily basis.
Receiving Area Maintenance & Equipment Knowledge
Ensures the cleanliness of the Receiving Bay by liaising with Store helper or Stewarding Staff when cleaning is required.
Is well-versed in all descriptions and types of operating equipment for the Hotel, maintaining catalogues, sample pictures, and other relevant product data for reference.
Accountability
This position reports to the Procurement Manager. The Receiving Agent is responsible for ensuring the accuracy, quality, and compliance of all incoming goods, and for efficiently managing product transfers and documentation. This role is crucial in maintaining the hotel's operational cost-effectiveness and food safety standards.
9月全新開幕,業界首創獨棟三層酒吧,每層有獨特主題,不同風格,歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
酒吧主任將協助酒吧副理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。
1.協助酒吧副理協調並分配職務,以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督宴會廳/客房服務開始與結束的工作流程。
4.協調所屬工作區域內的職務,確保服務順利進行。
5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務,並在必要時協助輪班。
The Bar Supervisor assists the Bar Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.
1. Assists Bar Assistant Manager in coordinating and delegating daily tasks to deliver exceptional operating performance.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Supervises the workflow of opening and closing shifts.
4. Coordinate tasks within the assigned sector to ensure the smooth running of service.
5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests' satisfaction.
6. Protect the privacy and security of guests and coworkers.
7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel.
8. Be able to perform all tasks within the department and assist in shift coverage when necessary.