· Responsible for the management of Food & Beverage department sales activities which include but is not limited to the creation, management and analysis of all direct sales, promotional and communications related activities.
負責餐飲部的市場銷售、活動創意、管理和分析直接銷售、促銷活動及信息推廣之相關事項。
· Keep up to date with market trends, challenges and opportunities to make suggestions on how to promote the restaurant and generate more revenue. They will actively involve themself in the daily operation by supporting the outlet managers with marketing needs and tools. They will attend the morning briefing, the weekly revenue meeting, the monthly forecasting process and the yearly budget process. Focusing and overseeing the VIP loyalty card and its function ability within the restaurant.
不斷跟隨市場動態、機遇和面臨的挑戰提出如何推廣餐廳並增加收益的建議。他將協助餐廳經理、參與日常營運工作、了解市場需求和營運方式,並參加每日例會、每週收益會議、參與月度預算和年度預算過程。重視並統籌VIP會員卡在餐廳內的消費及其使用情況。
· Assist with execution of F&B Department promotional events related activities.
協助餐飲部各項促銷活動相關內容的落實。
· Assist with execution of press promotional activities.
協助促銷活動的宣傳推廣。
· Liaises with the Communications department and assists to compile and maintain press kit information for media as appropriate.
負責聯絡市場傳訊部門,協助制訂並保持合適的媒體宣傳資料。
全新開幕未滿一年即獲得米其林推薦的 榕居 中餐廳,歡迎加入一起朝摘星米其林前進!
https://capellahotels.com/en/capella-taipei/dining/rong-ju
榕居 中餐廳 餐廳經理負責監督榕居 中餐廳 的相關財務營收及服務品質,維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。
主要職責:
1.顧客服務:以專業榜樣領導團隊,提供高品質、細緻且一致的服務體驗。
2.日常營運:負責餐廳每日營運管理,確保團隊遵循飯店標準與流程。
3.市場趨勢與策略:掌握市場動向,協助制定菜單定價與服務策略。
4.行銷內容更新:與行銷業務部及主廚溝通,定期更新菜單與活動資訊,支援餐廳推廣與行銷。
5.財務管理:準確呈報營運數據,包含損益、預算與成本控制。
6.資訊傳達:熟悉飯店活動與促銷,主動向團隊傳達最新資訊,提升顧客體驗。
7.客訴處理:處理顧客反饋與服務缺失,並確保回覆與改善迅速到位。
8..服務標準:推動團隊遵循富比士五星標準,提升服務表現與稽核成果。
9.員工培訓:主動辨識訓練需求,提升員工能力與工作表現。
10.安全與隱私:確保顧客與同仁的隱私與人身安全受到妥善保護。
The Restaurant Manager oversees the full-day operations of Plume restaurant, ensuring revenue goals, service quality, and guest satisfaction are consistently met. This role focuses on operations management, team training and recruitment, service supervision, and financial reporting.
Key Responsibilities:
1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences.
2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures.
3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies.
4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef.
5..Financial Management: Accurately report financial data, including P&L, budgeting, and cost control.
6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team.
7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction.
8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance.
9.Team Development: Identify training needs to enhance staff skills and improve overall performance.
10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.