1. 負責菜餚的製作、烹飪、上餐和存儲。
2. 製作並擺放自助餐及自助餐甜品,並妥善儲存自助餐食品。
3. 與客人和內部客戶禮貌、友好的交流。指導廚房內部的工作,包括廚師、廚房助手…等。
4. 向上交流疑難問題、客人或內部客戶的意見以及其它相關資訊。
5. 與員工建立並保持良好的工作關係。按計劃參加並參與每日例會及其它會議與培訓活動。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 實施酒店和部門的規定、政策和工作程序,包括酒店的規則和規定、健康和安全、儀容、品質、衛生和清潔。
8. 確保了解酒店的活動和運營要求。
Culinary Operations
Prepares, cooks, serves, and stores dishes, including buffet items and desserts.
Ensures readiness for service by preparing all necessary food, beverage, materials, and equipment.
Team Support & Communication
Provides direction to kitchen helpers (Commis, Cooks, Kitchen Attendants, Stewards).
Communicates politely with guests and internal customers.
Reports difficulties, guest comments, and relevant information to superiors.
Conducts shift briefings and attends scheduled meetings to ensure operational awareness.
Establishes and maintains effective working relationships with staff.
Hygiene & Compliance
Cleans and re-sets working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training sessions.
Accountability
This position reports directly to the All-day Dining Sous Chef. The All-day Dining (Demi) Chef de Partie is responsible for executing culinary tasks, preparing and presenting food for various dining services, and assisting in the daily supervision of kitchen helpers. This role is crucial in maintaining kitchen efficiency and contributing to the overall dining experience through quality food preparation and adherence to standards.
1. 製作各式麵包、特色食品及麵點。
2. 負責工作臺的整理佈置,包括擺設、工具、設備和用品。保持衛生、清潔、安全和健康標準,檢查所有工具、設備和烤箱的衛生與運行狀況。
3. 清潔和拆卸工作臺並完成收尾工作,包括將髒的器具送洗、消毒清潔案板和工作臺,並為隔天的工作做好準備。
4. 向庫房申請所需用品,並協助接收物品和盤存工作。
5. 進行交接班說明,確保了解酒店的活動和運營要求。
6. 及時向上回報有可能發生的嚴重問題。
7. 保持良好的個人衛生。
Baking & Production
Prepares a selection of rolls, breads, specialty items, and bread art.
Sets up and cleans workstation, including tools, equipment, and supplies.
Inventory & Maintenance
Requisitions supplies from storerooms and assists with receiving and inventory.
Maintains sanitation, cleanliness, safety, and health standards for all tools, equipment (including ovens), and supplies.
Alerts management to potentially serious issues regarding equipment or sanitation.
Operations & Communication
Conducts shift briefings to stay updated on hotel activities and operational requirements.
Cleans and breaks down workstation, completing closing duties and preparing for the next day.
Maintains personal hygiene.
Accountability
This position reports directly to the Executive Chef. The Baker is responsible for producing high-quality breads and baked goods according to hotel standards, maintaining a clean and safe work environment, and managing inventory. This role is crucial in contributing to the overall dining experience through consistent and excellent baked products.
1. 負責酒店日常會計憑證的審核與記錄,包括現金、銀行、應收應付等業務,確保數據的準確性。
2. 執行總帳、明細帳的登記與核對,定期與相關部門進行帳務往來對帳,確保帳目清晰。
3. 處理日常費用報銷,審核各類發票與收據,確保符合財務制度。協助收入的確認與核算。
4. 協助編制各類財務報表,如損益表、資產負債表等基礎報表。
5. 協助處理日常稅務申報與相關資料準備。
6. 妥善保管會計憑證、帳簿、報表等財務資料,確保符合檔案管理規定與內部控制要求。
7. 熟練操作酒店會計系統,確保數據輸入的正確性與及時性。
8. 完成主管交辦的其他財務相關工作。
Daily Accounting Operations
Responsible for reviewing and recording daily accounting vouchers for the hotel, including cash, bank, accounts receivable/payable transactions, ensuring data accuracy.
Executes the posting and reconciliation of general ledger and subsidiary ledgers, periodically reconciling accounts with relevant departments to ensure clarity of records.
Expense & Revenue Management
Processes daily expense reimbursements, reviews various invoices and receipts, ensuring compliance with financial policies.
Assists in revenue recognition and accounting.
Assists in preparing various financial statements, such as basic income statements and balance sheets.
Tax Assistance
Assists with daily tax declarations and related data preparation.
Document Management & Compliance
Properly maintains accounting vouchers, ledgers, reports, and other financial documents, ensuring compliance with document management regulations and internal control requirements.
Proficiently operates the hotel's accounting system, ensuring accurate and timely data entry.
This position reports to the Chief Accountant. The Accountant is responsible for executing the hotel's daily accounting and record-keeping tasks, ensuring the accuracy and compliance of financial data, and providing necessary administrative and data support. This role is crucial in maintaining smooth and transparent financial operations for the hotel.
1. 根據部門規範與流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2. 積極迎賓、安排座位、介紹每日特餐與酒水,提供快速、準確且有禮的點餐與上菜服務。
3. 妥善應對顧客意見與投訴,維護現場秩序與品牌形象,確保顧客滿意度與回訪率。
4. 與主管保持良好溝通,定期回報顧客反饋與營運狀況。
5. 與團隊成員建立積極互動關係,協助培訓新進員工,提升整體服務水平。
6. 積極參與每日例會與內部訓練,不斷優化團隊工作流程與效率。
7. 確保營運區域整潔、設備運作良好、物資備品齊全。
8. 確保員工儀容整潔、設備清潔無損,餐具器皿備妥、酒吧物資補足
9. 招呼並安排賓客入座,推薦飲品與促銷餐點,點單、送餐、結帳、區域整理
10. 遵守酒精飲料服務相關規範,定期補酒與推銷飲品。
11. 熟練調製與裝飾雞尾酒,提供熱飲如咖啡與茶。
12. 妥善儲存酒品與餐飲備品,定期清點庫存。
Operations & Administrative Support
Provide administrative support to F&B department heads and managers, including scheduling meetings, preparing internal documents, memos, and event-related materials.
Coordinate communication between departments, follow up on task progress, and ensure information flows efficiently.
Maintain and organize departmental records such as attendance logs, leave requests, purchase requisitions, and equipment maintenance forms.
Assist with compiling F&B event reports and guest records, and help prepare daily revenue summaries and performance analysis data.
Support training sessions, meeting minutes, and event documentation to ensure smooth departmental operations.
People
Work professionally and collaboratively with other teams to maintain a supportive and efficient working environment.
Maintain a professional appearance and attitude in accordance with IHG brand standards.
Financial & Compliance
Assist with expense claims, procurement forms, and budget tracking to ensure accurate financial processing and compliance.
Support month-end reporting and input key performance data for analysis and planning.
Accountability
This position reports to the Restaurant & Bar Manager and is responsible for providing full administrative support to the F&B department. The F&B Administrative Assistant is expected to demonstrate excellent organizational skills, attention to detail, and proactive communication to ensure operational efficiency and high service quality within the department.
1. 歡迎及接待餐廳賓客,協助安排座位並引導顧客入座,確保用餐體驗順暢。
2. 管理預約及等候名單,有效調度座位以降低顧客等待時間。
3. 處理顧客詢問與需求,提供友善且專業的服務,維持良好的第一印象。
4. 協助餐廳日常運作,協調與餐飲團隊的溝通,確保服務流程流暢。
5. 確保接待區域整潔有序,維護良好公共區域形象。
6. 協助處理來電及預約系統,妥善記錄與管理顧客資訊。
7. 配合其他部門完成相關行政工作,如座位分配紀錄、用餐人數統計等。
8. 與餐廳服務員、領班及廚房保持良好溝通,確保顧客需求得到即時回應。
9. 協助新進接待員培訓與日常指導,促進團隊協作與工作效率提升。
Operations & Guest Experience
Welcome and greet guests upon arrival, assist with seating arrangements, and ensure smooth flow of dining experience.
Manage reservations and waiting lists, optimizing table turnover and minimizing guest wait times.
Handle guest inquiries and requests professionally, maintaining a friendly and positive first impression.
Assist daily restaurant operations and coordinate with the F&B team to ensure seamless service delivery.
Administration & Environment Management
Maintain cleanliness and organization of the host/hostess station and public areas.
Manage phone calls and reservation systems, accurately recording guest information.
Support administrative tasks such as seating charts and guest count reports.
People & Collaboration
Communicate effectively with servers, supervisors, and kitchen staff to respond promptly to guest needs.
Assist in training new hosts/hostesses and support team collaboration and efficiency.
Accountability
Reporting directly to the Restaurant & Bar Manager, this position ensures a high standard of guest reception and hospitality. As the first point of contact, the host/hostess plays a vital role in delivering an exceptional dining experience and supporting overall restaurant service quality.
1. 按照部門的規範和標準程序,提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程,持續提升專業技能。
4. 迎賓並協助安排客人就坐,介紹並推銷每日特價餐點。準確接收並下達餐飲訂單,確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定,推銷飲品,並按時為客人續酒。調製與裝飾雞尾酒,提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴,確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準,保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨,並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排,營造舒適氛圍(如播放音樂、燈光調整、酒吧準備等)。快速清潔及整理工作區域與酒吧,保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係,促進團隊合作。
Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.
Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.
People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.
Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.
1. 制定、審查並更新酒店的信貸政策與程序,確保其符合集團規範、當地法規及商業需求。監督信貸政策的有效執行。
2. 負責所有新舊客戶的信用審核與評估,包括旅行社、企業客戶、團體預訂等,分析其財務狀況與信用風險,並決定信貸額度與支付條款。
3. 監督並管理所有應收賬款的追蹤與回收工作,確保款項及時入賬。處理逾期賬款,採取適當的催收措施,必要時啟動法律程序。
4. 持續監控客戶的信用狀況,識別潛在的信用風險,並採取預防措施。定期進行壞帳準備金的評估與調整。
5. 與業務、訂房、前台、餐飲等部門密切合作,確保信貸政策的順暢實施與信息共享,協調解決信貸相關問題。
6. 定期編制信貸狀況報告,包括應收賬款帳齡分析、壞帳率、回收效率等,並進行相關財務分析,為管理層提供決策依據。
7. 在需要時,領導和培訓信貸部門的團隊成員,提升其專業能力和工作效率。
Credit Policy Development & Execution
Develops, reviews, and updates the hotel's credit policies and procedures, ensuring compliance with group standards, local regulations, and business needs.
Oversees the effective implementation of credit policies.
Client Credit Assessment
Responsible for the credit review and assessment of all new and existing clients, including travel agencies, corporate clients, and group bookings.
Analyzes their financial status and credit risk, and determines credit limits and payment terms.
Accounts Receivable Management
Monitors and manages all accounts receivable tracking and collection efforts, ensuring timely payment.
Handles overdue accounts, taking appropriate collection measures and initiating legal proceedings if necessary.
Continuously monitors client credit status, identifies potential credit risks, and implements preventive measures.
Regularly evaluates and adjusts bad debt provisions.
Cross-Departmental Collaboration
Works closely with Sales, Reservations, Front Office, F&B, and other departments to ensure smooth implementation of credit policies and information sharing, and to resolve credit-related issues.
Reporting & Analysis
Prepares regular credit status reports, including accounts receivable aging analysis, bad debt ratios, and collection efficiency.
Conducts relevant financial analysis to provide management with decision-making support.
This position reports to the Director of Finance & Business Support. The Credit Manager is responsible for managing the hotel's overall credit risk, ensuring effective management and collection of accounts receivable, maintaining a healthy financial position, and providing professional credit advice for hotel operational decisions. This role is crucial in safeguarding the hotel's assets and cash flow stability.
1. 督導前檯與禮賓團隊,於高峰時段協助營運,確保貴賓及優悅會會員獲得高品質接待與關注。
2. 即時回應並處理顧客需求,維持良好住宿體驗與顧客關係。
3. 巡查前後勤各部門整潔與服務狀態,監督員工儀容、行為及作業流程。
4. 協助忠實客戶經理迎賓安排與活動推動,強化會員關係經營。
5. 與各部門協調合作,主持前檯會議並提供功能性支援。
6. 分析帳務與房價差異,審核折扣與信用交易,控管房務收入並熟悉緊急狀況系統操作。
Operations & Guest Experience
Supervise front desk and concierge teams, providing support during peak hours to ensure VIP guests and IHG One Rewards members receive attentive, high-quality service.
Respond promptly to guest requests to maintain a positive guest experience and strong relationships.
Conduct regular inspections of front and back-of-house areas to ensure cleanliness and service readiness; oversee staff grooming, behavior, and procedures.
Assist the Loyalty Manager with VIP arrivals, room arrangements, and member engagement initiatives such as events and welcome programs.
Interdepartmental Coordination & Support
Coordinate with all departments and provide functional support as needed; lead and contribute to front office meetings and cross-departmental communication.
Financial & System Management
Review billing instructions, monitor guest credit, analyze rate variance reports, and approve discounts to ensure proper revenue control; be proficient in PMS and emergency procedures.
Accountability
This position reports directly to the Assistant Front Office Manager. Responsible for ensuring the front office and guest services team deliver consistent, high-quality service. Acts as a key liaison between guests and departments, and supports front office operations in maximizing guest satisfaction and revenue performance. May be required to act as Manager on Duty during assigned shifts.
9月全新開幕,業界首創獨棟三層酒吧,每層有獨特主題,不同風格,歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
協助酒吧副主廚管理廚房運營,透過規劃、組織、指導及控管廚房來確保其符合嘉佩樂酒店標準以提升顧客滿意度,成為獨立的利潤中心。
1.負責三個酒吧廚房制訂標準食譜,使餐廳在可接受的食品成本下運營,並確保實現每月所預測的食品成本。
2.參與年度營運預算的制訂,根據年度業務計劃的編制來確認餐廳的預估收入及支出和各項營運設備以及用品家具等需求。
3.擁有完整的工作知識和技能,能夠監督、糾正並展示各項職責以確保其符合標準。
4.成為一名親力親為的管理者,參與現場營運,並在忙碌時刻提供協助。
5.確實遵守各項營運設備及供應品項的庫存標準,並確保其數量足以滿足營運需求。
6.主持每日的班前簡報,向同事們講解各項事前準備、服務準則和菜單。
7.對於菜單內的各項餐點和飲品有全盤的了解,並能在必要時針對餐飲搭配做推薦以及推銷。
8.盡可能地在菜單中使用當地及當季產品。
9.發展符合市場需求且兼顧餐廳經營概念的菜單、自助餐、特餐和招牌菜色。
10.以有禮且有效率的方式處理顧客需求,若無法立即找到解決方案,則須向主管報告相關顧客投訴或問題,跟進並確實對顧客回報。
11.確保餐廳展現出熱情、專業和歡迎的形象。
12.確保餐廳內外場保持整潔有序,確實填寫 HACCP 表格並於辦公室內建檔。
13.參與制訂餐飲年度行銷計劃並執行有效的銷售和促銷活動,提高營收。
14.進行每月餐點營收分析,持續根據顧客的口味和喜好客製化菜單。
To assist the Annex sous chef in managing of the assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction consistent with the Capella standards, through planning, organizing, directing, and controlling the culinary operation and administration.
1. Responsible for managing three bars' kitchen and develop standard recipes which allow the restaurant to operate at an acceptable food cost and to ensure that the monthly forecasted Food Cost is achieved.
2.To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
3.To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
4.To be a hands-on Manager and be present at all times in the Operation, especially during busy periods.
5.To ensure that the par stocks for all operating equipment, supplies, inventoried items are strictly adhered to and that the outlet is adequately equipped.
6.To conduct daily pre-shift briefings to employees on preparation, service and menu.
7.To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives as necessary.
8.To use, wherever possible, locally and seasonally available products in menus and "specials".
9.To develop menus, buffets (where applicable) and "specials" and signature dishes which meet the needs of the target market and are in line with the operating concept for the restaurant.
10.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
11.To ensure that the Outlet team projects a warm, professional and welcome image.
12.To ensure that the outlet is kept clean and organized, both at the front as well as the back of house and the HACCP forms are filled in and compiled in Chefs office.
13.To participate in the formulation of the Annual Marketing Plan and implement effective sales and promotional activities to maximize revenues.
14.To conduct monthly menu sales analysis so as to continuously tailor the menus to the customer's taste and preferences.
1. 負責監控泳池及周邊,維護顧客安全,防止危險行為,執行緊急救援。
2. 檢查泳池設備,例行維護清潔與水質安全。
3. 熟稔健身中心所有產品和服務,設施設備及各項促銷項目。
4. 需具備體委會認證的救生員證照。
Operations & Safety
Monitor swimming pool area and surroundings to ensure guest safety and prevent hazardous behavior; respond promptly to emergency situations and perform lifesaving procedures when necessary.
Inspect and maintain pool equipment, perform routine cleaning, and ensure proper water quality and hygiene standards are met.
Guest Services
Be fully familiar with all products, services, equipment, and promotions available at the Fitness Center. Provide accurate information and assist guests with inquiries or needs related to fitness and wellness facilities.
Training & Certification
Must hold a valid lifeguard certification issued by the Sports Administration (or an equivalent recognized authority). Maintain readiness through regular safety drills and training.
Accountability
This position reports to the Recreation. Responsible for ensuring a safe, clean, and guest-friendly environment in the pool and fitness areas at all times.
1.根據標準作業流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2.調製各式酒精及非酒精飲品,並依照品牌標準提供專業飲品服務
3.妥善儲存酒品與餐飲備品,定期清點庫存。
4.確保營運區域整潔、設備運作良好、物資備品齊全。
5.主動觀察顧客需求,適時推薦飲品,並配合營運需求,參與促銷活動與主題酒單執行
Provide high-standard bar and beverage service in accordance with standard operating procedures, ensuring a consistent and quality guest experience.
Prepare a variety of alcoholic and non-alcoholic beverages, delivering professional drink service aligned with brand standards.
Properly store alcoholic beverages and bar supplies, and conduct regular inventory checks.
Ensure the cleanliness of the work area, proper functioning of equipment, and availability of necessary supplies.
Proactively observe guest needs, offer appropriate drink recommendations, and support promotional activities and themed beverage menus as required by operations.