Work with our clients to gather requirements, document solution design, configure the Salesforce application, and ensure successful engagements and project go-lives through disciplined project management.
• Support Salesforce projects to success by driving developing custom solutions .
• Work with Sales Representative to engage customers and maximize sales opportunities.
• Assist customers in migration planning and implementation of Salesforce clouds.
• Facilitate administrator and end user training and adoption.
• Follow the instructions to develop real-world and scenario-based project contents for clients.
• Maintain high utilization and customer satisfaction scores with performing consistently on deliverables.
• Participates in the development life cycle about team project.
• Improve internal document and information management procedures.
• Stay current with industry trends, related tools and developments.
1. Conduct requirement analysis and solution design for various applications, including Asia Barcode Solution (ABS) and WebQuote, ensuring the delivery of effective and scalable IT solutions.
2. Handle critical incidents and ensure timely resolution.
3. Contribute to internal AI initiatives, including implementation and support of AI-driven features.
4. Support the integration of Japan operations into the APAC region, ensuring alignment of systems and processes.
5. Collaborate with cross-functional teams to improve operational efficiency and user experience.
1. Design CRF based on study protocol and prepare the CRF completion guideline.
2. Generate data management plan and data validation plan.
3. Clinical Data Management / Clinical data management status report.
4. Provide training to the site personnel and reporting agencies on proper data collection processes.
5. Coordinate with clinical monitoring activities to help provide prompt feedback to sites on data quality.
6. Establish data quality standards and works with reporting agencies to ensure standards are met.
7. Generate and close queries or apply self evident corrections to the data according to the relevant guidelines.