1. Process and reconcile AR transactions, including invoice issuance, customer credit management, and aging analysis.
2. Process and reconcile invoices and payments on a timely basis with the Accounts Receivable module balancing at end-of-month.
3. Ensure VAT compliance and handle bi-monthly VAT filing.
4. Partner with sales for credit assessments and collection management.
5. Assist with external and internal audits, and help to ensure data integrity through maintaining a robust system of internal controls.
6. In charge of process/system enhancement projects related to SAP ERP system, Cylinder Management System and other internal systems.
7. Work closely with business & IT teams to identify process/system enhancement opportunities and articulate the business requirements to external/internal vendors to implement process/system enhancement projects.
8. Manage closely each project to meet defined deadlines and milestones concerning all relevant tasks.
9. Other duties and administrative support tasks required.
YOUR TASKS AND RESPONSIBILITIES:
1. Cooperate with R&D researchers to generate the technical data and services for materials promotions including customer feedback tracking.
2. Establish the knowledge and know-how in molding relevant field, and define technical standards to enable best practices in all technical areas in collaboration with INN technical lab aligning to technical parameters in customers side.
3. Assist R&D researchers to find out the RcA of customers complaint, but also hand-over of his/her specific technical work package to lab relevant colleagues (QC) for following quality tracking.
4. Foster experience exchange and promote knowledge transfer between sites within the region.
5. Provide technical training to customers about material, processing and design guideline.
6. Establish new testing method, SOP which are able to simulate real situation as close as customers in strategic key industries.
7. Knowledge of common laboratory procedures and skill and mechanical aptitude in handling laboratory equipment as well as modifying/adapting laboratory equipment for specific development programs.
8. Work together with production, product management. Assist Head of Innovation TPU APAC to manage day to day business.
Value added:
1. Independently execute all project related tasks as project lead, including but not limited to: meetings and events management, data analysis & reporting, project plan and scope management, to ensure quality results.
2. Support business development with sales team in several countries of APAC, such as Taiwan, China and Vietnam including Japan.
3. Establish network of lab technical discussion with experts locating in DOR and DCP.
4. Capable person who is easy to catch up machinery more in detail acting as an expert or consultant for specific test.
1. Executes global / regional / local account strategy, delivers account targets KP/TP OSG and PC
2. Identifies business opportunities, support to steers business development budgets for agreed accounts and defined objectives (A, B)
3. Support to translate customer’s strategy and priorities into a joint innovation roadmap
4. Develops and maintains sustainable and long-term relationships with key accounts, key contacts and sponsors
5. Drives and rolls-out customer approvals and pushes upstream solution selling (A, L)
6. Defines account-specific pricing, negotiates contracts, ensures fulfillment of commitments and implementation of commercial policy (A, B)
7. Develops and maintains strong cross-functional relationships at HQ and key locations
8. Steers and supports internal resources to execute account strategy
9. Analyzes financial KPIs and proactively steers key account business
10. Is responsible for timely and accurate admin. tasks supporting account strategy incl. sales forecast updates, monthly reports, etc.
【Job Responsibility】
• Quote correctly according to the company's quotation guidelines, approve through the system, and provide quickly
• Handle customer complaints and customer service, respond to customer needs to relevant departments, and help customers solve problems
• Request for payment of export freight regularly
• Prepare drop shipment export documents and cooperate closely with the customer's forwarder to ensure smooth delivery
• Assist in coordinating the best payment date with customers for overdue AR
• Process and manage customer orders with order fulfillment process guidelines.
• Communicate widely across functions to get problems solved.
• Willing to take challenges and be flexible to accept any new tasks assigned.
• Can manage multiple tasks at the same time.
• Contribute to the business goals, in particular for Customer Service.
• Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
【Qualifications】
• Bachelor’s degree or above.
• 2+ years related working experience with International trade
• Familiar with INCOTERMS 2020
• Good in English speaking, writing, reading and listening .
• Good skill in Word and Excel.
• Strong interpersonal and communication skills.
• Be able to stay organized and constructive under high stress.
• Strong aptitude for attention to detail.
• Works effectively as part of a team and contributes to team goals.
• Aptitude for learning new process and systems.
【Main Responsibilities】
1. Build and train a high-performing KAM team with strong self-motivation and teamwork capabilities.
2. Develop and execute effective sales strategies and tactics for customer.
3. Drive Edwards' market share growth among customer.
4. Formulate pricing strategies aligned with budget goals and competitive dynamics.
5. Establish and maintain strong customer relationships across all levels, including executives and decision-makers, to foster business opportunities.
6. Collaborate with FSE and STC teams to enhance field service contracts and pump overhaul service strategies.
7. Manage sales forecasts and budgets in coordination with KAMs and sales engineers.
8. Support global strategy execution by maintaining regular communication with worldwide Edwards teams on pricing, market trends, competitors, and business insights.
【What we expect of you】
1. MS degree in Science or Semiconductor Engineering, or 6+ years of experience in semiconductor production, design, maintenance, and sales.
2. Capable of gaining customer trust through solid business and technical knowledge.
3. Highly motivated to win business and responsive to customer needs.
4. Familiar with OEM process equipment and vacuum/exhaust gas management requirement/ Photo Lithographic requirements.
5. Good knowledge of semiconductor applications and workflows.
6. Proven ability to manage key accounts and negotiate with senior fab leaders in Taiwan and abroad.
7. Self-driven, effective under pressure, and able to lead cross-functional teams while supporting post-sales activities.
Job Responsibilities
• Lead the Sales Team effectively.
• Oversee sales staff in the preparation of quotations, proposals, and orders.
• Track sales progress and assist with forecasting efforts.
• Manage marketing activities and product representation.
• Ensure high levels of customer satisfaction.
• Follow up on submitted information and outstanding requests.
• Develop and execute a sales plan to meet or exceed established objectives.
• Conduct prospecting activities to identify qualified leads for new business development.
• Utilize a consultative sales strategy to overcome client objections and maximize sales within assigned territories (local and overseas).
• Build and maintain strong relationships with clients and the community to foster new business opportunities.
• Collaborate with internal teams to create tailored sales presentations for specific accounts.
• Deliver formal sales presentations and follow-up calls to prospective new business accounts.
• Maintain accurate documentation of sales activities to ensure proper reporting.
• Willingness to travel locally and internationally.
• Report directly to the Operations Manager (Taiwan Branch).
• Work closely with the Engineering team.
Job Requirements
• Excellent oral and written communication skills in both English and Mandarin.
• Master degree qualification preferred.
• 5+ year of sales experience, ideally within the Biopharmaceutical, Software or consulting firm.
• Strong sales track record of consistently exceeding quotas.
• Experienced in expanding business, growing market share and consistently meeting or exceeding targets.
• Previous experience as a sales representative or sales manager is a plus.
• Strong leadership skills with the ability to work effectively as part of a team.
• Advanced Microsoft Office skills, particularly in Word and Excel.
• Excellent administration skills.
• Good eye for detail.
• Well presented.