1. 負責清潔和檢查洗碗機,確保其良好狀況和正常運轉。
2. 協助廚師進行飯菜烹調工作和一般性的廚房工作。按照每日生產量計畫進行工作。
3. 確保始終向所有營業場所提供足夠的設備和乾淨的器皿。
4. 收集垃圾並保持垃圾桶和廢物間的清潔。保持清潔,並定期對員工就餐區域進行檢查,確保其整潔和物品供應。
5. 協助進行開餐準備、飯菜烹調以及食物裝盤工作。協助接收和儲存貨物。
6. 堅持衛生標準和規定。積極採取節省成本的措施,並盡可能進行資源再利用。
7. 按業務要求開展工作。
Operations & Cleaning
Cleans and maintains dishwashing machines, ensuring proper working order.
Assists chefs with food preparation and general kitchen duties, following daily production schedules.
Ensures a constant supply of clean equipment and utensils to all outlets.
Collects garbage and maintains cleanliness of bins and garbage rooms.
Maintains cleanliness of the staff dining area, ensuring it's tidy and replenished.
Food & Inventory Support
Assists with mise en place and food preparation.
Aids in food presentation.
Assists with receiving and storing goods.
Maintains hygienic standards and practices.
Efficiency & Compliance
Actively pursues cost-saving measures and recycles where possible.
Works in line with business needs.
Accountability
This position reports directly to the (Demi) Chef de Partie. The Kitchen Attendant is responsible for maintaining cleanliness and organization within the kitchen, assisting with food preparation, and ensuring Basic supply of clean utensils. This role is essential for supporting efficient kitchen operations and maintaining hygiene standards.
1. 負責監控泳池及周邊,維護顧客安全,防止危險行為,執行緊急救援。
2. 檢查泳池設備,例行維護清潔與水質安全。
3. 熟稔健身中心所有產品和服務,設施設備及各項促銷項目。
4. 需具備體委會認證的救生員證照。
Operations & Safety
Monitor swimming pool area and surroundings to ensure guest safety and prevent hazardous behavior; respond promptly to emergency situations and perform lifesaving procedures when necessary.
Inspect and maintain pool equipment, perform routine cleaning, and ensure proper water quality and hygiene standards are met.
Guest Services
Be fully familiar with all products, services, equipment, and promotions available at the Fitness Center. Provide accurate information and assist guests with inquiries or needs related to fitness and wellness facilities.
Training & Certification
Must hold a valid lifeguard certification issued by the Sports Administration (or an equivalent recognized authority). Maintain readiness through regular safety drills and training.
Accountability
This position reports to the Recreation. Responsible for ensuring a safe, clean, and guest-friendly environment in the pool and fitness areas at all times.
1. 按照標準菜譜製作高品質的食品。
2. 協助進行餐點的製作、裝盤、裝飾和儲存工作。負責自助餐的製作與儲存。
3. 與客人和內部客戶禮貌、友好的交流。
4. 指導廚房內部(包括廚師、廚房助手和管事)的工作。
5. 向上交流疑難問題、客人或內部客戶的意見以及其他相關資訊。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 與員工建立並保持良好的工作關係。按計畫參加並參與每日例會及其他會議與培訓活動。
8. 實施酒店和部門的規定、政策和工作程序,包括但不限於酒店規則、健康和安全、儀容、品質、衛生和清潔。
9. 執行被分派的相關任務和特殊專案。
Culinary Operations
Produces high-quality food according to standard recipes.
Assists with the preparation, presentation, decoration, and storage of dishes.
Prepares and stores buffet food.
Kitchen Support & Communication
Communicates politely with guests and internal customers.
Provides direction to kitchen helpers (Cooks, Kitchen Attendants, Stewards).
Reports difficulties, guest comments, and relevant information to superiors.
Prepares in advance food, beverage, materials, and equipment needed for service.
Hygiene & Compliance
Cleans and re-sets assigned working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training and meetings.
Accountability
This position reports directly to the All-day Dining (Demi) Chef de Partie. The Comis Chef is responsible for preparing and presenting high-quality food in accordance with hotel standards, assisting in various kitchen tasks, and maintaining kitchen hygiene. This role is crucial in supporting efficient kitchen operations and contributing to a positive dining experience for guests.
1. 協助客務部經理管理前台團隊日常營運,確保入住、退房、房況調整等流程符合IHG品牌標準。
2. 熟悉並執行所有前台標準作業流程(SOP),在同仁遇到系統或顧客服務問題時,能即時提供協助與指導。
3. 積極參與顧客體驗管理,記錄顧客需求與偏好,作為跨部門協作的溝通橋梁,提升整體顧客滿意度。
4. 支援心語升等銷售(upselling)、忠誠計畫註冊(enrollment)等營收提升活動,追蹤並協助達成個人與團隊目標。
5. 主動識別重要客人如IHG會員、VIP、常住客與長住客,提供個人化問候與貼心服務,強化客人忠誠度與品牌好感。
6. 維護前台區域整潔,確保櫃台形象與服務標準同步提升。
7. 精通房況管理與預訂系統操作,定期檢查維修房與房況差異報表,並與客房、訂房等部門保持良好溝通。
8. 協助完成外幣兌換、資料輸入、VIP卡片準備、留言處理等前台行政任務,提升運作效率。
9. 熟知IHG各項專案與促銷活動,如季節性住房專案、會員獎勵計畫、套裝優惠等,並主動向客人說明與推薦。
10. 遵守財務作業規範與現金處理標準,協助控管交接準確性,保障營運安全與流程一致性。
Operations & Guest Experience
Assist the Front Office Manager in managing daily front desk operations, ensuring check-in/out, room assignments, and guest requests meet IHG standards.
Serve as a role model in executing all front desk SOPs; provide timely guidance to front desk agents when facing service or technical challenges.
Track and communicate guest preferences and requests to relevant departments to enhance cross-functional service efficiency and overall guest satisfaction.
Support upselling and IHG enrollment initiatives to meet department revenue and performance targets.
Identify and recognize VIPs, IHG members, long-stay, and repeat guests; deliver personalized service to strengthen loyalty and engagement.
Ensure the front desk area remains organized, welcoming, and compliant with brand presentation standards.
Administration & Responsible Business
Fully understand the hotel's reservation and room management systems; monitor room discrepancies, out-of-order statuses, and coordinate with Housekeeping and Reservations.
Assist with administrative tasks such as foreign currency exchange, guest message handling, registration card prep, and system entries.
Stay informed about all current promotions and loyalty programs (e.g., IHG One Rewards, seasonal campaigns), and confidently communicate them to guests.
Follow financial protocols for cash handling and end-of-shift balancing, ensuring accuracy and operational compliance.
Accountability
This position reports to the Front Office Manager and plays a key leadership role in overseeing front desk operations. The Guest Service Supervisor is expected to exemplify IHG brand service values, resolve guest concerns effectively, support team development, and maintain high operational standards for a seamless guest experience.
1. 督導前檯與禮賓團隊,於高峰時段協助營運,確保貴賓及優悅會會員獲得高品質接待與關注。
2. 即時回應並處理顧客需求,維持良好住宿體驗與顧客關係。
3. 巡查前後勤各部門整潔與服務狀態,監督員工儀容、行為及作業流程。
4. 協助忠實客戶經理迎賓安排與活動推動,強化會員關係經營。
5. 與各部門協調合作,主持前檯會議並提供功能性支援。
6. 分析帳務與房價差異,審核折扣與信用交易,控管房務收入並熟悉緊急狀況系統操作。
Operations & Guest Experience
Supervise front desk and concierge teams, providing support during peak hours to ensure VIP guests and IHG One Rewards members receive attentive, high-quality service.
Respond promptly to guest requests to maintain a positive guest experience and strong relationships.
Conduct regular inspections of front and back-of-house areas to ensure cleanliness and service readiness; oversee staff grooming, behavior, and procedures.
Assist the Loyalty Manager with VIP arrivals, room arrangements, and member engagement initiatives such as events and welcome programs.
Interdepartmental Coordination & Support
Coordinate with all departments and provide functional support as needed; lead and contribute to front office meetings and cross-departmental communication.
Financial & System Management
Review billing instructions, monitor guest credit, analyze rate variance reports, and approve discounts to ensure proper revenue control; be proficient in PMS and emergency procedures.
Accountability
This position reports directly to the Assistant Front Office Manager. Responsible for ensuring the front office and guest services team deliver consistent, high-quality service. Acts as a key liaison between guests and departments, and supports front office operations in maximizing guest satisfaction and revenue performance. May be required to act as Manager on Duty during assigned shifts.
1.根據標準作業流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2.調製各式酒精及非酒精飲品,並依照品牌標準提供專業飲品服務
3.妥善儲存酒品與餐飲備品,定期清點庫存。
4.確保營運區域整潔、設備運作良好、物資備品齊全。
5.主動觀察顧客需求,適時推薦飲品,並配合營運需求,參與促銷活動與主題酒單執行
Provide high-standard bar and beverage service in accordance with standard operating procedures, ensuring a consistent and quality guest experience.
Prepare a variety of alcoholic and non-alcoholic beverages, delivering professional drink service aligned with brand standards.
Properly store alcoholic beverages and bar supplies, and conduct regular inventory checks.
Ensure the cleanliness of the work area, proper functioning of equipment, and availability of necessary supplies.
Proactively observe guest needs, offer appropriate drink recommendations, and support promotional activities and themed beverage menus as required by operations.
1. 負責菜餚的製作、烹飪、上餐和存儲。
2. 製作並擺放自助餐及自助餐甜品,並妥善儲存自助餐食品。
3. 與客人和內部客戶禮貌、友好的交流。指導廚房內部的工作,包括廚師、廚房助手…等。
4. 向上交流疑難問題、客人或內部客戶的意見以及其它相關資訊。
5. 與員工建立並保持良好的工作關係。按計劃參加並參與每日例會及其它會議與培訓活動。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 實施酒店和部門的規定、政策和工作程序,包括酒店的規則和規定、健康和安全、儀容、品質、衛生和清潔。
8. 確保了解酒店的活動和運營要求。
Culinary Operations
Prepares, cooks, serves, and stores dishes, including buffet items and desserts.
Ensures readiness for service by preparing all necessary food, beverage, materials, and equipment.
Team Support & Communication
Provides direction to kitchen helpers (Commis, Cooks, Kitchen Attendants, Stewards).
Communicates politely with guests and internal customers.
Reports difficulties, guest comments, and relevant information to superiors.
Conducts shift briefings and attends scheduled meetings to ensure operational awareness.
Establishes and maintains effective working relationships with staff.
Hygiene & Compliance
Cleans and re-sets working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training sessions.
Accountability
This position reports directly to the All-day Dining Sous Chef. The All-day Dining (Demi) Chef de Partie is responsible for executing culinary tasks, preparing and presenting food for various dining services, and assisting in the daily supervision of kitchen helpers. This role is crucial in maintaining kitchen efficiency and contributing to the overall dining experience through quality food preparation and adherence to standards.
1. 制定、審查並更新酒店的信貸政策與程序,確保其符合集團規範、當地法規及商業需求。監督信貸政策的有效執行。
2. 負責所有新舊客戶的信用審核與評估,包括旅行社、企業客戶、團體預訂等,分析其財務狀況與信用風險,並決定信貸額度與支付條款。
3. 監督並管理所有應收賬款的追蹤與回收工作,確保款項及時入賬。處理逾期賬款,採取適當的催收措施,必要時啟動法律程序。
4. 持續監控客戶的信用狀況,識別潛在的信用風險,並採取預防措施。定期進行壞帳準備金的評估與調整。
5. 與業務、訂房、前台、餐飲等部門密切合作,確保信貸政策的順暢實施與信息共享,協調解決信貸相關問題。
6. 定期編制信貸狀況報告,包括應收賬款帳齡分析、壞帳率、回收效率等,並進行相關財務分析,為管理層提供決策依據。
7. 在需要時,領導和培訓信貸部門的團隊成員,提升其專業能力和工作效率。
Credit Policy Development & Execution
Develops, reviews, and updates the hotel's credit policies and procedures, ensuring compliance with group standards, local regulations, and business needs.
Oversees the effective implementation of credit policies.
Client Credit Assessment
Responsible for the credit review and assessment of all new and existing clients, including travel agencies, corporate clients, and group bookings.
Analyzes their financial status and credit risk, and determines credit limits and payment terms.
Accounts Receivable Management
Monitors and manages all accounts receivable tracking and collection efforts, ensuring timely payment.
Handles overdue accounts, taking appropriate collection measures and initiating legal proceedings if necessary.
Continuously monitors client credit status, identifies potential credit risks, and implements preventive measures.
Regularly evaluates and adjusts bad debt provisions.
Cross-Departmental Collaboration
Works closely with Sales, Reservations, Front Office, F&B, and other departments to ensure smooth implementation of credit policies and information sharing, and to resolve credit-related issues.
Reporting & Analysis
Prepares regular credit status reports, including accounts receivable aging analysis, bad debt ratios, and collection efficiency.
Conducts relevant financial analysis to provide management with decision-making support.
This position reports to the Director of Finance & Business Support. The Credit Manager is responsible for managing the hotel's overall credit risk, ensuring effective management and collection of accounts receivable, maintaining a healthy financial position, and providing professional credit advice for hotel operational decisions. This role is crucial in safeguarding the hotel's assets and cash flow stability.