1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池,確保其達到清潔標準。
3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊,以便向客人提供準確資訊並進行推銷。
4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。
6. 提供休閒設施相關安全說明與指導。
7. 按照作業流程將費用計入房間帳單。
8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。
Operations & Guest Services
Provides prompt, efficient, and courteous service to guests, members, and visitors.
Maintains Health Club facilities to set standards of order and cleanliness.
Familiarizes self with hotel facilities and activities to provide accurate information and promote services.
Ensures ample supply of guest amenities, towels, and linen.
Conducts activities and services for guests while providing instruction and safety reminders.
Applies correct charges and posts to room bills according to procedure.
Maintenance & Compliance
Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval.
Conducts regular inspections of pool grounds to ensure cleanliness standards.
Abides by hotel rules, regulations, policies, and procedures.
Adheres to specified hygiene and personal appearance standards.
Communication & Support
Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service.
Attends scheduled training and actively participates in employee activities.
Accountability
This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.
1. 按照部門的規範和標準程序,提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程,持續提升專業技能。
4. 迎賓並協助安排客人就坐,介紹並推銷每日特價餐點。準確接收並下達餐飲訂單,確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定,推銷飲品,並按時為客人續酒。調製與裝飾雞尾酒,提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴,確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準,保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨,並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排,營造舒適氛圍(如播放音樂、燈光調整、酒吧準備等)。快速清潔及整理工作區域與酒吧,保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係,促進團隊合作。
Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.
Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.
People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.
Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.
1. 根據採購申請單或每日食品訂貨單,核實和清點所有驗收的貨品。
2. 確保所有收到的貨品符合採購訂貨要求、品質良好且符合具體規格要求並退還所有不符合驗收標準的貨品。
3. 儘快將驗收合格的貨物移交至倉儲區域,以減少和避免員工偷盜以及貨物腐爛變質等風險。
4. 保存酒店所有收貨物品及退還貨品的相關憑單,並每天對酒店採購的貨品填寫收貨記錄匯總。
5. 根據需要聯繫倉庫搬運工或管事部員工清潔收貨通道,以確保收貨台的清潔。
6. 熟悉並精通所有酒店經營設備的型號和規格等內容,包括保存好產品目錄、樣品圖片以及產品的其他相關資料。
Goods Verification & Quality Control
Checks and counts all goods to be received per approved purchase order or daily market list.
Ensures that goods are in order, of good quality, and according to established specifications.
Rejects all goods that do not meet the specifications.
Inventory & Documentation Management
Moves accepted products to storage areas immediately to minimize employee theft and deterioration of product quality.
Ensures proper documentation on all goods delivered to the hotel as well as those returned to the suppliers.
Summarizes and records all goods purchased by the hotel on a daily basis.
Receiving Area Maintenance & Equipment Knowledge
Ensures the cleanliness of the Receiving Bay by liaising with Store helper or Stewarding Staff when cleaning is required.
Is well-versed in all descriptions and types of operating equipment for the Hotel, maintaining catalogues, sample pictures, and other relevant product data for reference.
Accountability
This position reports to the Procurement Manager. The Receiving Agent is responsible for ensuring the accuracy, quality, and compliance of all incoming goods, and for efficiently managing product transfers and documentation. This role is crucial in maintaining the hotel's operational cost-effectiveness and food safety standards.
1.根據標準作業流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2.調製各式酒精及非酒精飲品,並依照品牌標準提供專業飲品服務
3.妥善儲存酒品與餐飲備品,定期清點庫存。
4.確保營運區域整潔、設備運作良好、物資備品齊全。
5.主動觀察顧客需求,適時推薦飲品,並配合營運需求,參與促銷活動與主題酒單執行
Provide high-standard bar and beverage service in accordance with standard operating procedures, ensuring a consistent and quality guest experience.
Prepare a variety of alcoholic and non-alcoholic beverages, delivering professional drink service aligned with brand standards.
Properly store alcoholic beverages and bar supplies, and conduct regular inventory checks.
Ensure the cleanliness of the work area, proper functioning of equipment, and availability of necessary supplies.
Proactively observe guest needs, offer appropriate drink recommendations, and support promotional activities and themed beverage menus as required by operations.
1. 協助管理全日餐廳的日常營運,確保服務流程符合品牌標準並達成顧客滿意度目標。
2. 於用餐時段帶領團隊進行接待、點餐、送餐與桌邊服務,處理現場顧客需求與意見回饋。
3. 維護餐廳整潔與安全,監督餐具設備與營運設施的清潔與正常運作。
4. 確保所有員工提供一致且專業的服務體驗,並即時協助處理顧客抱怨與突發事件。
5. 指導與培訓新進人員,協助建立正確服務流程與團隊默契,提升整體工作效率。
6. 規劃員工輪班與人力配置,確保營運時段內各區域皆有足夠支援。
7. 定期參與部門會議與每日例會,向上回報營運狀況並提出優化建議。
8. 支援主管執行內部溝通、激勵與員工關懷活動,建立正向工作氛圍。
9. 協助整理每日營運報表、顧客意見紀錄與營收數據,作為營運決策依據。
10. 協助監控庫存、訂購耗材與排定設備保養,確保營運資源充足。
11. 支援其他餐飲部專案與跨部門合作活動,確保活動流程順暢。
Operations & Guest Experience
Assist in overseeing daily operations of the all-day dining outlet to ensure consistent service standards and guest satisfaction.
Lead service delivery during meal periods, including greeting, order taking, food running, and guest interaction.
Ensure cleanliness and hygiene of the restaurant and equipment, and address any guest issues promptly.
Maintain a professional atmosphere and ensure all team members follow SOPs and brand service expectations.
People & Team Supervision
Provide on-the-job training for new team members, promoting a cohesive and efficient team dynamic.
Assist in staff scheduling and manpower allocation to meet peak periods and operational needs.
Participate in departmental meetings and briefings, reporting service concerns and proposing improvements.
Support leadership in staff motivation, internal communications, and creating a positive work culture.
Administration & Resource Management
Assist in compiling daily operations reports, guest feedback logs, and revenue tracking.
Monitor inventory and coordinate with procurement to maintain adequate supplies.
Support F&B projects and interdepartmental collaborations to ensure smooth event execution.
Accountability
This position reports directly to the Restaurant & Bar Manager and is responsible for supporting restaurant operations, guest service quality, and staff performance. As a frontline leader, the F&B Service Team Leader bridges daily operations with management objectives to ensure consistent and excellent guest experiences.
1. 負責菜餚的製作、烹飪、上餐和存儲。
2. 製作並擺放自助餐及自助餐甜品,並妥善儲存自助餐食品。
3. 與客人和內部客戶禮貌、友好的交流。指導廚房內部的工作,包括廚師、廚房助手…等。
4. 向上交流疑難問題、客人或內部客戶的意見以及其它相關資訊。
5. 與員工建立並保持良好的工作關係。按計劃參加並參與每日例會及其它會議與培訓活動。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 實施酒店和部門的規定、政策和工作程序,包括酒店的規則和規定、健康和安全、儀容、品質、衛生和清潔。
8. 確保了解酒店的活動和運營要求。
Culinary Operations
Prepares, cooks, serves, and stores dishes, including buffet items and desserts.
Ensures readiness for service by preparing all necessary food, beverage, materials, and equipment.
Team Support & Communication
Provides direction to kitchen helpers (Commis, Cooks, Kitchen Attendants, Stewards).
Communicates politely with guests and internal customers.
Reports difficulties, guest comments, and relevant information to superiors.
Conducts shift briefings and attends scheduled meetings to ensure operational awareness.
Establishes and maintains effective working relationships with staff.
Hygiene & Compliance
Cleans and re-sets working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training sessions.
Accountability
This position reports directly to the All-day Dining Sous Chef. The All-day Dining (Demi) Chef de Partie is responsible for executing culinary tasks, preparing and presenting food for various dining services, and assisting in the daily supervision of kitchen helpers. This role is crucial in maintaining kitchen efficiency and contributing to the overall dining experience through quality food preparation and adherence to standards.