「客戶品質服務部副理/經理」的相似工作

【職務內容】 1. Customer service, audit, complaint handling 2. Supplier quality management, AR tracking 3. CIP, Eng project handling 4. GP, SOP, Quality contract review 【其他條件】 1. 五年以上半導體前 / 後段製程 2. 熟悉DRAM、WLCSP、2.5D/3D packaging process 3. 熟悉品質可靠度驗證、失效分析、FMEA 4. 曾服務國際大廠, 具英文簡報能力 5. 具主導專業經驗者尤佳

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. 客戶品質代表（Customer Quality Representative） - 擔任公司對外客戶的品質窗口，負責客訴處理（RMA/NDF）、FA 報告、8D 回覆、品質協議與要求對接。 - 定期與客戶召開品質檢討會議，提供品質KPI報告，回收客戶反饋與預防要求。 2. 品質團隊管理與制度建置 - 管理5人以上品質工程團隊，涵蓋 IQC、PQE、OQC、系統測試、稽核等職能。 - 制定並推動部門年度KPI、教育訓練、流程改善與標準化作業（SOP）。 3. 品質績效追蹤與系統性改善 - 主導品質資料統整與分析（DPPM、Yield trend、Failure Pareto、客訴趨勢）。 - 推動異常問題根因分析與持續改善（RCCA），並跨部門導入品質工具（如FMEA、SPC、DOE等）。 4. 客戶稽核應對與內部體系強化 - 主導客戶/第三方稽核（ISO、TL9000、IATF16949等），整合跨部門佐證資料與陪審應對。 - 後續落實缺失改善與結案報告，追蹤閉環管理成效。 5. 品質流程優化與NPI導入支援 - 參與新產品導入階段品質審查與流程設定（如：Control Plan、可靠度測試）。 - 主導關鍵品質改善專案（如：Yield提升、Cost Down、RMA降低），確保量產品質穩定。

1. ISO文件檔案編輯、改版發行及管理。 2. 外部客戶需求文件更新、查核、跟催、整理等作業。 3. 供應商品質管理及客戶RMA品質相關問題處理。 4. 熟悉產品可靠性驗證及時程規畫與失效分析。 5. 熟悉車規AECQ之規範及相關可靠度實驗與驗證。 6.可靠度驗證報告撰寫與彙整。 7.Wafer/ IC/ Tape&Reel/Package IOQC、外包商之檢驗與規範制定。 8.量儀器校驗及管理。 9.週月報統計製作。 10.主管交辦事項。

需具備 科技／電子/通訊零組件相關產業經驗: 1. RMA、客訴處理, 客戶端異常回饋的問題釐清、調查、分析與矯正預防措施之擬定。  2. 主導供應商與外包廠商之品質監督、品質異常處理。 3. 供應商輔導與稽核, 品質系統監督及ISO文件優化。 4. 制定產品檢驗規劃以及產品功能之測試與驗證、製程品管問題的分析與改善。   5. 主導廠內、供應商、客戶端反饋 品質問題會議召開。  6. 公司品保(ISO 9000, TS16949, ISO 27001, QC080000...)等系統的建置, 維護與改善。 7. 產品可靠度驗證方案的制定與執行。 8. 帶領團隊完成工作目標。 9. 主管交辨事項。

YOUR ROLE You will work within the imaging division of STMicroelectronics, an organization deployed throughout the world – Europe, USA, Asia – which designs and produces CMOS image sensors, video processors and Photonic sensors. You will join the quality department, more precisely the Product Quality Assurance team for Automotive products. To achieve your goals, you will be in regular contact with various teams and in daily contact with teams in Grenoble, France. Your role may vary depending on the project milestones. The different missions you can encounter as Product Quality Engineer are: During product development: • Consider customer needs, international standards (AECQ, JEDEC) and ST quality requirements • Propose and negotiate the product quality plan (bringing together reliability tests, failure analysis strategy, and the production ramp-up control plan). • In the event of a product failure – during reliability testing or at the customer's premises, you will take leadership of a team of engineers to establish the symptom, identify the physical defect and the root causes. This is in order to implement corrective and preventive actions. In this context, you will apply appropriate problem solving methodology. • You will represent quality within the project core team and you may be in regular contact with the customer. During production: • Be in charge of managing customer returns, coordinating the analysis of samples returned by customers in a manner similar to the development phase. • Take responsibility for disposing of non-compliant batches, through a risk analysis that can be based on FMEAs, performance analysis, failure analysis, reliability evaluations, in collaboration with representatives of other ST organizations, as well as only in coordination with customers if necessary • Be aware of changes and if applicable, initiate notification to customer. This role may require limited contact with customer for all aspects related to product quality. Leadership and flexibility to address various quality topics is key.

1. 流程整合：APQP/ISO26262/ISO21434/ASPICE。 2. OEM/Tier1 CSR客戶特殊要求分析：指導各部門將CSR內化於現有流程。 3. ALM tool使用。 4. ISO相關推動 (TISAX, ISO21434, ISO26262, VDA6.3, ASPICE)。 5. 負責相關產品的QS (Audit, assessment)。 6. 研讀車廠規範，並做內部自我評估，持續滿足客戶。 7. 把關研發品質 & Lessons learnt 持續改善。 8. 負責ISO9001 品質系統導入和外部稽核等規畫作業, 具有ISO9001主導稽核員認證資格。 9. 負責DCC 文件管理系統的維護和執行, 負責內外文件系統管理。

1.負責監督、改善和統籌本單位所有工作事務 2.主導並建立良好品質管制 3.建立廠商料件規範及出貨品質規範 4.提升單位組織與QC教育訓練 5.熟悉ISO9001系統 6.具有五年QC經驗，且具主管職經驗者佳 7.具半導體經驗者尤佳 8.完成主管交辦事項

1. 產品客訴故障分析 2. 產品品質改善 DOE 規劃、執行 3. 產品可靠度規劃、執行 4. 供應商製程品質持續改善 5. 供應商品質持續改善規劃 6. 全製程 QC 檢驗及異常追蹤 7. 車用產品 Zero Defect 政策執行

1. Coordination of Internal ANF case handling & lot disposition. 2. External ANF/VOC/CAR/RMA case 8D report integration & coordination. 3. FT low yield analysis and coordination. 4. FT VI issue analysris and coordination. 5. Internal Change Control for Risk Assessment Judgment. 6. TECN/ECN/IPCN/PCN/External DOC review. 7. APQE improvement project review & training. 8. Quality improvement activity. 9. ANF case fan out and audit. 10. External document review. 11. Environment quality monitoring. 12. Reliability monitor. 13. SPC/ESD related activity and management (SPC/ESD technical team). 14. CPK/ESD index review. ＊實際薪資依學歷、科系、相關工作經驗、專業證照、特殊專長與語言能力綜合核敘。 ＊資深人員薪資另議。

1.廠級相關Project, Lead導入與執行 2.配合公司相關品質政策活動之稽核 3.品質異常或客戶回饋問題之改善成效確認 4.執行製程稽核與品管檢驗工作 5.各種品質報表之填寫及稽核 6.ISO相關品質系統維護與執行 7.品質相關活動推展與品質改善活動專案執行 8.品管作業規範執行與稽核 9. QE具ORT及Reliability lab測試軟硬體相關經驗佳

1.作為應對客戶的品質窗口，負責客訴異常處理與回覆 2.處理 RMA / Return 品分析與報告撰寫（EFA, PFA） 3.負責客戶品質稽核應對與資料準備 4.撰寫與追蹤8D報告、根因分析（RCA）及矯正預防措施（CAPA） 5.跨部門溝通，推動品質改善方案

工作職掌 • 規畫原物料、半成品、成品的檢驗項目、標準與抽樣計劃，負責檢驗/製程稽核的方法規劃、數據分析、報告彙整與回饋。 • 建立品質異常通報與處理機制，主導物料及製程品質異常改善會議，追蹤改善成效。 • 與研發單位協作，制定物料及產品的檢驗及管制項目及方法，提供研發單位產品品質標準的意見。 • 與製造單位協作，推動製造流程及生產管理系統的改善，提升製程能力。 • 與研發、製造單位協同，參與新產品技轉製造及試產技轉作業 • 建立供應商品質改善管理機制(SQE)，提升供應商品質異常處理時效及品質水準。 • 規畫與制定客戶抱怨的品質問題處理機制與管理系統，連結廠內異常改善機制。 • 定期向高層報告物料及產品品質指標，提出改善建議。 工作技能 • 具備進料檢驗、製程檢驗與稽核、成品檢驗的部門管理經驗。 • 具電子網通產品系統組裝廠或工業電腦設備廠產業的品保主管經驗七年以上。 • 具供應商品質異常處理及輔導、客戶品質抱怨處理的經驗。 • 熟悉品管改善工具及手法、抽樣計劃、統計技術、統計製程管制(SPC)、六標準差(DMAIC)等技能。 • 了解ISO9001、 IPC 600/610 等國際標準。

1.落實執行公司品質政策, 主導公司品質風險評估與控管 2.熟悉ISO9001 & ISO14000 &ISO16949等相關品質管理系統, 有導入建立與維護經驗者尤佳 3.品管相關作業規範建立與品質監控制度建立及執行異常處置與管理 4.熟悉IQC(原物料進廠檢驗)、IPQC(現場成品半成品品質檢驗)、OQC(成品出貨檢驗)等相關作業與檢驗方法 5.IQC/IPQC/OQC 人員教育訓練與管理 6.熟悉品管相關制度與工作之推動並能主導及執行品質文件之建立 7.熟悉相關檢測分析儀器之操作及執行定期校正與維護保養規範建立; 有ICP/MS , GC/MS, 氣相層析, 質譜儀, 紫外光-可見光光譜分析儀器操作與分析方法開發經驗者尤佳 8.客戶/內部稽核缺失矯正改善措施追蹤與時效控管 9.客訴處理改善措施追蹤與時效控管 10.部門間協調及主管交辦事項 工作地點：新竹地區（預計未來將搬遷至苗栗縣竹南鎮） **為配合公司發展規劃，目前工作地點位於竹北，後續將遷至竹南，敬請應徵者留意**。

1. 帶領團隊進行國內外客訴確認與跨部門、廠商、客戶協調檢討及執行。 2. 推行及落實QA管理制度，品質機制及流程管理。 3. 專案改善：改善產品品質信賴度、可靠性，進而全面提升產品品質。 4. 管理供應商或客訴的品質問題，對異常提出改善與解決方案，並落實執行成效。 5. 負責ISO體之維護(ISO9001,IATF1694, AS9100等)、 供應商IQC管理，以及製品IPQC及OQC管理。 6. 國內外客戶品質問題與稽核對應窗口 7. 定期召開品質會議，監控品質與改善需求 8. 儀器校驗中心與環境可靠度實驗室部門管理

1. 定義產品規格，訂定市場策略以及專案ROI評估 2. 與客戶討論相關技術討論以及問題 3. 主導跨部門團隊合作，執行產品kick-off計畫並解決專案與產品相關之問題與挑戰

1. 品質系統管理 (ISO 9001/IATF 16949)，品質系統持續導入、執行及管理維護(含子公司) 2. 熟悉品質系統稽核作業及相關應對 3. 環境禁限用物質管理系統的整合管理及供應商調查彙整 4. 識別國際法規及客戶標準，轉換為內部標準 5. 負責客戶之綠色產品需求、相關合約審查與品質系統調查作業(含子公司) 6. 企業社會責任及衝突礦產管理及供應商調查彙整 7. 主管交辦事項

* OSAT (Assembly/Test) 良率異常分析 & 處理。 量產測試驗證，確保量測參數 & 規格符合設計要求。 * 測試結果資料分析，提供良率改善 & 測試流程優化建議。 * CP / FT / SLT 數據追蹤，擬定調整製程參數 or 條件。 測試開發、Debug & 參數優化，提升測試效率 & 良率穩定度。 * 與內部製程/設備/品保單位進行問題分析，釐清異常並提出改善方案。 * 支援測試需求 & 技術交流，確保產品測試時程 & 品質達成量產目標。 1. Co-work w/ functional engineering team member (TME/DE/TD/TE/RE) to make new product has good definition, Risk evaluation and Build comprehensive testing plan / Qual plan, etc. 2. Co-work w/ other Engineering team member to ensure all new product can be thoroughly Manufactured, Characterized and Qualified for reliabilities and qualities. 3. Organize assignments and independently schedules to complete assigned tasks timely and make project finished efficiently. 4. Have good Coordination and Data Analysis to solve difficult problems through application of various techniques and approaches to develop effective and practical solutions that result in improved products, processes with good quality. 5. Co-work with MediaTek - Taiwan Team, and HCLTech - India Team. 6. Annual salary: 800K NTD and above 7. Onsite MediaTek - Hsinchu Science Park Office This position is set for PE (Product Engineer) to coordinate new product development activities, ensure timely completion of all new products manufacturing, testing, characterization, qualification and releasing with good consistency, quality and efficiency. Ref. * CP (Wafer level - Chip Probing) * FT (Packaged chip level - Final Test) * SLT (Packaged chip level - System Level Test) * ATE (Automated Test Equipment)

1.產品分析：負責客退案件（RMA）的技術分析（EFA/PFA），提供明確的改善建議。 2.品質改善：主導8D報告，追蹤並執行根本原因分析及改善計畫，有效提升產品品質。 3.流程優化：推動內部品質管制與持續改善，確保製程穩定與產品可靠。 4.可靠度驗證協助：協助產品可靠度測試作業。

【Who We Are?】 Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。 【Why Join The Team?】 Hytech 團隊在共事的過程中核心技術會與時俱進，即時討論，並且有良好的溝通管道，扁平化管理，任何問題或意見都可以討論及合作解決。密切的與跨國同事團隊交流。 【About The Role】 隨著 Hytech 的全球規模與業務持續擴大，我們誠摯邀請Software QA Engineer軟體測試工程師加入團隊，以產品品質為導向，不斷提升服務品質。共同邁向成功。 【身為團隊的一份子您將負責】 1. Actively participate in the Scrum incremental software development process, collaborating with the development team in daily stand-up meetings, retrospectives, and reviews to ensure smooth progress in development and testing. (積極參與 Scrum 漸進式軟體開發流程，與開發團隊進行每日站會、回顧與檢視，確保開發與測試進度順利推進) 2. Break down testing tasks based on project requirements, estimate timelines and resource planning, and coordinate manual testing, automated testing, smoke testing, stress testing, UAT testing, and production validation. (依據專案需求拆解測試任務，進行時程評估與人力規劃，安排手動測試、自動化測試、冒煙測試、壓力測試、UAT 測試及上線驗證) 3. Responsible for designing, reviewing, and managing test cases to ensure test coverage and effectiveness. (負責測試案例的設計、評審與統一管理，確保測試覆蓋率與有效性) 4. Lead and manage a team of 30+ QA Engineers, overseeing task allocation, performance, and development. Collaborate closely with cross-functional teams, including R&D, Product Management, Operations, and the PMO, to ensure seamless quality assurance across the development lifecycle. (管理並領導一支超過 30 人的 QA 工程師團隊，負責工作分配、績效監督與團隊發展。與跨部門團隊密切合作，包括研發、產品管理、營運與專案管理，以確保產品開發全流程中的品質保證無縫接軌) 5. Utilize Jira for project management, tracking bug statuses, analyzing test data, identifying issues, and providing timely solutions. (運用 Jira 進行專案管理，追蹤 Bug 狀態、數據統計，並即時發現與解決問題) 6. Maintain a strong commitment to product quality, paying attention to detail while managing multiple concurrent projects. (對產品品質高度負責，注重細節，能同時處理多個並行專案) 7. Analyze and summarize online issues, optimizing testing processes to reduce future occurrences. (分析與歸納線上問題，並優化測試流程以降低未來發生率) 8. Actively communicate and coordinate to drive cross-functional collaboration and ensure product quality standards are met. (積極溝通與協調，推動跨部門合作，確保產品品質達標)