1. Electronic customer quality service to the semiconductor key account and electronic customer.
PCN/SCN review & reply
Calibration/ MSA reply
RCA/8D report/quality data/trend review & reply
Customer document/ contract spec review
Customer special request/ BKM coordination
Customer audit coordination/ action follow up
Customer quality meeting
2. Other Activity
To support Management Review Meeting
To attend internal quality meeting.
To attend internal training courses to enhance common knowledge.
To execute manager’s assignments.
YOUR TASKS AND RESPONSIBILITIES:
1. Cooperate with R&D researchers to generate the technical data and services for materials promotions including customer feedback tracking.
2. Establish the knowledge and know-how in molding relevant field, and define technical standards to enable best practices in all technical areas in collaboration with INN technical lab aligning to technical parameters in customers side.
3. Assist R&D researchers to find out the RcA of customers complaint, but also hand-over of his/her specific technical work package to lab relevant colleagues (QC) for following quality tracking.
4. Foster experience exchange and promote knowledge transfer between sites within the region.
5. Provide technical training to customers about material, processing and design guideline.
6. Establish new testing method, SOP which are able to simulate real situation as close as customers in strategic key industries.
7. Knowledge of common laboratory procedures and skill and mechanical aptitude in handling laboratory equipment as well as modifying/adapting laboratory equipment for specific development programs.
8. Work together with production, product management. Assist Head of Innovation TPU APAC to manage day to day business.
Value added:
1. Independently execute all project related tasks as project lead, including but not limited to: meetings and events management, data analysis & reporting, project plan and scope management, to ensure quality results.
2. Support business development with sales team in several countries of APAC, such as Taiwan, China and Vietnam including Japan.
3. Establish network of lab technical discussion with experts locating in DOR and DCP.
4. Capable person who is easy to catch up machinery more in detail acting as an expert or consultant for specific test.
Purpose of Position:
Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning
Key Responsibilities:
【Customer issue resolution】
• Identify and define problem clearly to differentiate facts from opinions
Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
• Identify customer returned issues and clarify the responsibility for approval of compensation
• Resolve, clarify and suggest disposition of returns for manufacturing and quality action
• Set up priority, track and follow-up until the issues are resolved
• Present customer issues to Corning internal Engineering and Quality review; report • Corning investigations to customer MFG and Quality
【Corning's product and value delivery】
• Identify overall / product trend / technology trend / needs in glass with customers
Promote Corning's technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
• Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective
• Lead model design in qualification process at customer side
• Work with CT/ENG. for model analysis and rational spec setting
• Find out engineering technical support resources and develop communication channels between Corning and assigned customers
• Coordinate customer quality & technical audit and customer visit
• Lead customer and Corning resources to achieve R&D and MFG joint project target
【Customer relationship engagement and network establishment】
• Establish strong linkage with customers and account managers to align with account strategy
• Build strong multi-level relationships with key persons on customer side
Required Skills:
• Ability to work at the intersection of project and functional group
• Strong technical / analytical skills, detail oriented
• Strong teamwork oriented
• Communication and engagement skills for maintaining customer relationships
• Fluency in the English language
• Domestic travel and flexible working time