DUTIES AND RESPONSIBILITIES
工作職責
Assists the Front Office Manager in all aspects of their duties.
協助客務部各方面工作。
Assist Front Office Manager in execution of the management of staff.
協助部門人員管理。
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
確保客人得到及時有禮的接待並得到充分的重視。
Monitor Front Office personnel, to ensure IHG One Rewards members, known repeat guests and other VIPs receive special attention and recognition.
確保優悅會會員、常客和其它貴賓得到應有的關照和禮遇。
Control the availability of rooms, rooms types, accuracy of room count.
準確掌握客房銷售狀況。
Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner. Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers.
DUTIES AND RESPONSIBILITIES
• Preparing monthly/quarterly operational results for meetings with owning company and board member.
• Understand the responsibilities of other units and departments and co-operate with them.
• Supervises the work of the Executive Office staff.
• Access and use work processing computer packages and keep up to date with enhancements to latest upgrades.
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Arranging internal / external appointments.
• Taking minutes of Department Heads /ExCom meeting as requested.
• Reports directly to and communicates with the General Manager on all administrative matters.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Assess priorities of work and assist in organizing General Manager’s priorities.
• Distribution of memos, letters and other information etc.
• Maintain a filing and trace system.
• Answer incoming telephone calls and either transfer, redirect or take a message.
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Maintains the utmost confidentiality and discretion when handling business affairs.
• Arrange room and restaurant reservations for VIP guests/personnel.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and co-operate with them.
• Brand standard audit preparation
• Communicate in both verbal and written with the owning company.
• Collect ESG data for owning company.
• Other tasks assigned by General Manager.
工作內容:
1.此職務需要擁有良好的顧客服務溝通能力和熟知飯店各項營運作業標準。
2.帶領客房部團隊創造營運產值。
3.訓練員工熟知公司制度及創造員工良好顧客服務態度。
4.具備櫃檯、房務等相關的管理經驗。
5.編排人力,控制預算,與訂房及業務協力合作等。
6.擁有3-5年在大型飯店或是國際品牌飯店之管理職工作經驗為佳。
7.具備英文或日文語言能力。
8.請檢附英文CV。
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Duties:
The Rooms Division Manager must responsible for the accommodation department with a focus on smooth processes and high compliance in terms of guest relations and standards.
In the absence of Chief Operating Officer you take over management responsibilities and lead the whole operation team in making precise decision. In addition, you are responsible for the deployment of personnel, so you need to make sure there sufficient competent personnel to guarantee the satisfaction of the guests.
You also responsible organizing departmental training on staff service attitude to keep the consistency of overall hotel services, we prefer candidate with managerial skills minimum 3-5 years working experience managing a large or international hotel.
Other responsibility include manpower planning, revenue budgets, strong cooperation with the sales & reservation, vacation planning, monitoring the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines provided by Chief Operating Officer.