1. New customer creation and manage existing customer account
2. Demand creation and product promotion to increase revenue
3. Handle customer(s)' issues and requests
4. Communicate and drive understanding of customer needs.
5. Order and forecast management
6. Do effective negotiation and cooperation
7. Maintain customer relationship.
1. 負責客戶訂單價格核對與管理
2. 負責客戶出貨安排及文件的製作
3. 負責客戶帳款核對及請款文件寄送
4. 負責客戶樣本寄送等後勤服務
5. 有效率的客戶服務與管理,以提升客戶滿意度
*Handling end to end business (customer forecast/order/delivery/AR management) independently.
*Respond to internal/external customer's complaint or issue with a sense of urgency and provide solution and improvement plan whenever possible.
*Maintain SOP and service standard and to achieve operational/financial goals with analytical skills to drive for continuously improvement.
*Proactively review related process and identify ways to improve efficiency.
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【POSITION PURPOSE】
Additional supply chain program manager to handle growing OBM business opportunity
【JOB FUNCTIONS】
1. Develop customized SCM solution based on OEM’s requirements
2. Cost analysis of SCM proposal
3. Communicate and coordinate with various functional units(such as Logistics, legal, IT and etc..)
4. Communicate and negotiate across sub-groups
5. Collect and consolidate data needed or required
6. Implement SCM program and monitor the progress and timeline
7. Join customer’s review meeting
8. Ensure good execution of forecast, inventory, demand and supply management to meet customers’ score card or KPI
【SKILL AND EXPERIENCE】
1. Familiar with ERP system, such as Oracle or SAP
2. Advanced Excel Skills: Proficiency in using Excel for data analysis, including pivot tables, VLOOKUP, and macros
3. Able to communicate in English
4. 2-5 years of experience in semiconductor component material planning, logistics, inventory management, or a related area
5. Familiarity with demand forecasting, production planning, procurement, and distribution