卡爾蔡司股份有限公司

BU: Medical Manage and supervise a group of engineers taking care of after-sales service to customers on-site, installation, repair, and maintenance of ZEISS MED products in Taiwan. Main Tasks: 1. Provide high quality after-sales service to hospitals and private clinics 2. Handle technical inquiries, provide instrument installation, maintenance, troubleshooting and repair 3. Effective internal and external communication 4. Handling of service quotation, service contracts and collect service AR. 5. Set up and utilize CRM and SAP for MED service team

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

Zeiss is seeking an Accounts Payable Specialist to join our Accounting & Finance team. The AP Accountant will be responsible for processing T&E expense reimbursements and Account Payables in a complete, accurate and timely manner. The successful candidate will excel at managing a variety of goals and tasks and working with team members to imple-ment solutions to problems. This is a great opportunity for an individual who wants to be challenged, build long-lasting relationships and be a part of building an accounting team. Position Responsibilities may include, but not limited to: - Review of T&E reports and vendors’ invoices, ensuring documentation is compliant with company policy and tax regulations. - Provide administrative and clerical support by processing, verifying, and reconciling invoices, monitoring expenses, and keeping a record of it all for tax purposes. - Work with corporate on managing corporate credit cards. - Research and reference policies as needed to address questions. - Resolve invoice discrepancies and answer users’ inquiries. - Assist in VAT Filings - Keep filing up to date; maintain AP documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices. - Assist in month end closing. - Assist in preparation of ad hoc reports required by Management. - Assist Finance Manager as needed on the identification and implementation of process improvements to optimize the AP/T&E processes. - Assist Finance Manager as needed on the maintenance and update of UAT test scripts for the AP/T&E processes as it relates to updates to SAP, Concur, or the banking processes. - Maintain a proper filing system for Finance Department and ensure that accounting records are kept up to date, complete and accurate. - Assist in maintaining procedural documents (Standard Operating Procedures) for all job responsibilities. - Perform additional duties as necessary and assigned

- Position Responsibilities may include, but not limited to: • Collaborate with Sales Operation Team and Credit Controllers to ensure AR ledger is correct, including processing accounting receivables and incoming payments in compliance with financial policies and procedures • Monitoring customer account details and identify and investigate non-payment issues timely. • Preparing monthly A/R aging status reports. • Identifying errors, including misapplied and unapplied payments, and overpayments to be refunded or applied. • Communicating with internal team to resolve outstanding balances. • Assisting Sales and Sales with invoicing (GUI) and customer inquiries • Conducting related party transaction reconciliation. • Perform Month-end and year-end closing. • Support AR automation or other IT projects - Providing guidance about revenue recognition and VAT regulations - Preparing FX declaration document and cheque receipts documents to Bank and solving the discrepancies. - Preparing documents for VAT filings - Compile Uncollectible invoices for semi-annual Bad Debt Reserve and Write-off - Participate in strategic projects/initiatives and team meetings/activities. - Assist in preparation of ad hoc reports required by Management. - Maintain a proper filing system for Finance Department and ensure that accounting records are up-to-date, complete, and accurate. - Assist in maintaining procedural documents (Standard Operating Procedures) for all job responsibilities. - Perform additional duties as necessary and assigned

After a thorough (international) training you will be responsible for sales and of our portfolio of Intraocular Lenses, Ophthalmic surgical instruments for Taiwan. Your customers are public and private hospitals as well as private ophthalmic clinics. Tasks include implementing sales and marketing activities and apply strong funnel and sales management. You will be working in a small enthusiast team of highly motivated people in an international environment. • Set guidelines and principles for channel structure • Work with marketing team to set channel economics • Evaluate operational capabilities of distributors • Work with sales team to finalize sales target • Track channel inventory consignment • Collect sales data to perform analysis • Monitor and reconcile market activities • Review and track target performance • Provide Commercial training • New hospital's qualification examination, review and approval • Regular customer visitor • Daily sales operation • Review and approval tendering

Division: VisionCare Main Tasks : 1. Plan and achieve sales goals 2. Sales channel management 3. Sales call planning and perform regular field visits with customers to achieve objectives on sales, promotion and merchandising at store level 4. Effectively prospect for new customers & business opportunities 5. Actively engage customers to understand their needs and provide sound solutions 6. Set-up, review and analyse standardized sales reports. Closely monitor sales performance, business growth 7. Promote ZEISS products & services 8. Understand corporate requirements for standards of performance and business, provide recommendations to drive business development 9. Customer service delivery, cultivate strong and long term business relationships with key customers 10. Sales contract review and developments 11. Assist sales manager to develop sales strategies and growth initiatives 12. Coordinate with internal departments for robust execution. Cross function project management 13. Plan, facilitate and implement product launch plan, go-to-market strategy and marketing calendar 14. Identify key trends and opportunities, and develop business plans in react to the market demand 15. Conduct market & competitor analysis to formulate strategies 16. Perform other related duties and responsibilities as assigned 1. 負責轄區內業務銷售和開發，以專業知識為基礎，與客戶高度互動並溝通觀念，成為各2. 客戶的專業合作夥伴並達成業績目標。 3. 定期拜訪客戶(眼鏡店或經銷商)，了解客戶需求，維繫緊密的客戶關係。 4. 產品行銷及介紹，協助訂貨及對帳和收取貨款相關事宜。

This position is responsible for leading service activities of SMT HVM products in Taiwan. 【Summary】 • Provide quality technical support including Preventive Maintenance, repairs and installations as well as proactively problem solving. • Working closely with HQ R&D team for technical escalation and service • Customer interface of technical communication and manage customer satisfaction. 【Main Task】 • Install the tool in ZEISS Innovation Center and be the service owner to support App & HQ RD on the tool performance demonstration • Install the tool at customer site and provide quality service to maintain tool availability. • Technical escalation owner to HQ for tool down, performance issue and customer wish. • Technical contact window of customer and manage the communication. • Co-work and support HQ on service related documents and procedures. • Support Software and Application activities • Train field service engineers. 【Specific Duties】 • Ensure the tool installation success within defined cycle time. • Ensure effective communication and escalation for problem solving. • Create and maintain the database of service lesson learnt and BKM. • Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills. • On-call duty for the response to customer's tool down escalation.

【Summary】 Fully responsible for the EHS system and EHS management for Zeiss SMT Taiwan, which includes: • EHS in the areas of sales and service, customer demo centers, logistics, purchas-ing, administration, and other internal functions. • Continuous improvement of labor safety. • Further development of the EHS system in accordance with government EHS policies and regulations. • Establishing and coordinating a network of EHS contact persons across all sites. • Managing ESG related projects from headquarters and customers. 【Main Task】 • Formulate ZEISS SMT internal ESH guidelines and plans based on the guiding principles of the TSMC Blue Book. • Plan and implement industrial safety and health management, improve workplaces, safety protection equipment, factory cleanliness, industrial safety and health risk hazard assessment operations, and reduce or control potential hazards at work. • Develop occupational disaster prevention plans and emergency response plans and guide relevant departments in their implementation. • Plan and supervise various departments in handling labor safety and health audits and management. • Plan and supervise inspections of safety and health facilities. • Plan and oversee relevant personnel to carry out inspections, regular inspections, key inspections, hazard communication, and work environment assessments. • Plan and implement labor safety and health education and training programs. • Provide relevant labor safety and health management information and suggestions. • Address other issues related to labor safety and health management. • Customer service and communications: • Documentation of customer requests. • On-site supervision in cleanroom environments. • Chemical management including1). storage, usage and decontamination. 2). SDS. • Recycle fund declaration. • Identify and assess ESG risks and opportunities across the organization and within industry. • Engage with stakeholders to promote ESG initiatives and build relationships.

【Summary】 • Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer • Build good relationships with customers and provide timely responses to all requests from both internal and external customers. • Be able to self-directed learning, independent thinking, and collaboration with team. • On-call duty shift and on-site repair are required. • Homebase is Hsinchu, cross region support depending on business needs. 【Main Task】 • Work and perform in compliance with company's regulations and requests. • Perform Technical Field Service activities 　-　Installation and commissioning of equipment 　-　Troubleshooting, repair, and maintenance 　-　Escalation support 　-　User Training / Customer Training 　-　Providing sales support 　-　All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

【Summary】 • Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer • Build good relationship with customers and provide timely responses to all requests from both internal and external customers. • Being self-motivated in learning, independent thinking, and able to collaborate with different teams. • On-call duty shift and on-site support are necessary. • Homebase is in Tainan, and cross region support is required based on business demand. 【Main Task】 • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　-　Installation and commissioning of equipment 　-　Troubleshooting, repair, and maintenance 　-　Escalation support 　-　User Training / Customer Training 　-　Providing sales support 　-　All necessary reporting per company policy • Demonstrate service skills and knowledge with high customer orientation • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc. • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Provide timely feedback of product quality issues, as well as marketing information to the company. • Maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

【Summary】 • Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer • Build good relationship with customers and provide timely responses to all requests from both internal and external customers. • Being self-motivated in learning, independent thinking, and able to collaborate with different teams. • On-call duty shift and on-site support are necessary. • Homebase is in Tainan, and cross region support is required based on business demand. 【Main Task】 • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　-　Installation and commissioning of equipment 　-　Troubleshooting, repair, and maintenance 　-　Escalation support 　-　User Training / Customer Training 　-　Providing sales support 　-　All necessary reporting per company policy • Demonstrate service skills and knowledge with high customer orientation • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc. • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Provide timely feedback of product quality issues, as well as marketing information to the company. • Maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

• Represent the Carl Zeiss SMS business in Taiwan • Continue to improve knowledge on application related issues for the MeRiT tool • Taking leading position of application support for MeRiT • Join weekly meeting with customers for summarizing and reporting issues as well as providing feedback on a technical level • Provide pre-sales and post-sales support for HQ. • Provide technical support for customer via phone • Prepare and present detailed technical presentations (application related) material for support during sales assist • Track action items and open issues with customer to help bring into fast closure • Provide weekly MeRiT system report to HQ (Rossdorf) application support team • Periodical training in HQ (Rossdorf) is required, training period 1-3 months depended on the training subject. • Any other duties and responsibilities as assigned by the management

• Represent the Carl Zeiss SMS business in Taiwan • Continue to improve knowledge on application related issues for the MeRiT tool • Taking leading position of application support for MeRiT • Join weekly meeting with customers for summarizing and reporting issues as well as providing feedback on a technical level • Provide pre-sales and post-sales support for HQ. • Provide technical support for customer • Prepare and present detailed technical presentations (application related) material for support during sales assist • Track action items and open issues with customer to help bring into fast closure • Provide weekly MeRiT system report to HQ (Rossdrof) application support team • Periodical training in HQ (Rossdorf) is required, training period 1-3 months depended on the training subject. • Any other duties and responsibilities as assigned by the management

【Summary】 Responsible for SMS TW installed base product ( mask repair tool ) for tool issue support & improvement project. • Technical Support: Provide technical advice and action plans to field service engineers for product issues. • On-Site Assistance: Offer on-site support when the tool is down and the issue cannot be resolved remotely. • Issue Escalation: Escalate tool issues to headquarters when they cannot be solved locally. Facilitate communication between the local team and headquarters, and act as the owner to review and execute action plans provided by headquarters. • Knowledge Sharing: Develop Best Known Methods (BKM) for knowledge sharing to enhance the technical competency of the local service team. • Training: Arrange and conduct necessary training for local field service engineers. • CIP Execution: Act as the owner to execute Continuous Improvement Projects (CIP) recommended by headquarters and provide On-Job-Training (OJT) to field service engineers. • Promote PCCSIM : Diagnose and troubleshoot technical issues associated with the MeRit Mask Repair Tool using PCCSIM. 【Main Task】 • Provide Prompt Support: Respond quickly to tool downtime reported by field service engineers at customer sites. Offer remote assistance or on-site support until the tool is restored to production. • Facilitate Communication: Conduct regular meetings and maintain communication with the field service team and headquarters regarding all open tool issues. Prepare action plans and corresponding procedures, and provide on-site support if the action plan cannot be executed by the field service team. • Oversee CIP Preparation: Review the status of all Continuous Improvement Projects (CIP). Act as the owner to discuss resource requirements with headquarters and execute the CIP at customer sites. Conduct on-the-job training (OJT) for field service engineers during CIP execution. • Enhance Knowledge Sharing: Build and maintain a local knowledge-sharing platform to improve the technical competency of the local service team. Ensure that the latest service notes, case studies, and Best Known Methods (BKM) are disseminated to all field service engineers. • Promote Cross-Team Collaboration: Foster collaboration across teams for complex issues or projects to ensure that all stakeholders are aligned and working towards the same objectives.

【Main Task】 • Shift works required. • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　－Installation and commissioning of equipment 　－Troubleshooting, repair, and maintenance 　－Escalation support 　－User Training / Customer Training 　－Providing sales support 　－All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring • Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

【Main Task】 • Shift works required. • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　－Installation and commissioning of equipment 　－Troubleshooting, repair, and maintenance 　－Escalation support 　－User Training / Customer Training 　－Providing sales support 　－All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring • Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

【Main Task】 • Shift works required. • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　－Installation and commissioning of equipment 　－Troubleshooting, repair, and maintenance 　－Escalation support 　－User Training / Customer Training 　－Providing sales support 　－All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring • Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

【Main Task】 • Shift works required. • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities 　－Installation and commissioning of equipment 　－Troubleshooting, repair, and maintenance 　－Escalation support 　－User Training / Customer Training 　－Providing sales support 　－All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring • Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

• Provide diagnostics support for ZEISS lithography products • Analyze and visualize machine data, derive and propose technical solutions based on the analysis • Implement new service and diagnostics scenarios in close collaboration with ZEISS D&E • Be the local contact for all diagnostics-related questions for our customers

Division: Industrial Quality Solutions To provide applications support and metrology services tasks, such as product demo, contract measurement, training, programming, Turnkey projects, troubleshooting (via helpdesk, repairs, measurement tasks). Providing technical support to Sales Managers in development of new business, and ongoing support of the current install base, predominantly in the industrial/manufacturing Sector. This is a customer-facing role whose purpose is to help increase customer satisfaction, market share, brand strength, and success of Carl Zeiss in the Industrial Solutions Group, which encompasses both Industrial Metrology, and Industrial Microscopy business segments. Main Tasks / 主要任務 • Support and provide customer demonstrations • Support of field sales with the latest expert technical and applications knowledge, including technical discussions, tender preparation, and customer presentations. • Provide software support (incl. helpdesk, installation, configuration), onsite application support and training to customers • Contract programming/measurement using CZ Software and hardware • Commercial awareness & Promotion of aftermarket offerings including contract measurement, training, and applications support. • Ensure high level of customer satisfaction, manage customer escalation processes to maintain effective working relationships with customers. • Project Programming and Turnkey solutions of customer components • Adhere to company H&S policy & procedures and processes. • Act as a brand ambassador for ZEISS