【Fred】Boutique Manager 店經理- Diamond Towers

To formulate and execute sales plan and lead the team to achieve target. 1. Sales Performances and Operations • To develop and ensure overall efficiency of daily shop operations and sales performance • To ensure sales target is achieved through efficient management of sales KPIs • To be aware of local & surrounding trading environment and its impact on the sales 2. CRM Management • To maximize sales by attracting new customers, and public relations • To establish and implement action plans in cooperation with the Retail Manger • To coordinate in store & promotional events 3. Client Service and Experience • To uphold brand image excellence, in conjunction with efficient and friendly customer service • To inspire team to exhibit relevant behaviors and impact client experience and customer service • To innovate elements which will motivate client satisfaction To ensure smooth execution of services taken places at shop and sustain premium brand image 4. People Management • To train, position and discipline the staff to reflect business strategy and meet sales goals • To manage, coach and motivate staff to achieve sales goals and to perform excellent customer service at all times 5. Inventory Management • To ensure proper inventory mix matching to market needs • To monitor merchandise assortment on a regular basis • To manage healthy stock level and product mix to reflect sales and customer demands 6. Visual Merchandising • To implement proper visual presentation guidelines to project the Chaumet image and benefit sales through better display presentation • To make sure timely window and interior display changes pro-actively to feature various new items and create excitement. • To maintain the highest standard of housekeeping 7. Administrative Management • To oversee all facts of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office • To control invoices and meet budgetary goals • To communicate with the landlord about the store rental contract