焰28 西餐廳 提供火烤料理的Fine Dining,提供顧客靜謐,優雅的服務,讓客人享受台灣食材結合西式料理手法餐點。
https://capellahotels.com/en/capella-taipei/dining/ember-28
焰28 Fine Dining西餐副理將協助西餐廳經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
The Ember 28 Fine Dining Assistant Western Restaurant Manager assists the Western Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
9月全新開幕,業界首創獨棟三層酒吧,每層有獨特主題,不同風格,歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
酒吧副理將協助酒吧營運經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
10.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。
The Assistant Bar Manager assists the Bar Operation Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
10. Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance.
9月全新開幕,業界首創獨棟三層酒吧,每層有獨特主題,不同風格,歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
協助酒吧副主廚管理廚房運營,透過規劃、組織、指導及控管廚房來確保其符合嘉佩樂酒店標準以提升顧客滿意度,成為獨立的利潤中心。
1.負責三個酒吧廚房制訂標準食譜,使餐廳在可接受的食品成本下運營,並確保實現每月所預測的食品成本。
2.參與年度營運預算的制訂,根據年度業務計劃的編制來確認餐廳的預估收入及支出和各項營運設備以及用品家具等需求。
3.擁有完整的工作知識和技能,能夠監督、糾正並展示各項職責以確保其符合標準。
4.成為一名親力親為的管理者,參與現場營運,並在忙碌時刻提供協助。
5.確實遵守各項營運設備及供應品項的庫存標準,並確保其數量足以滿足營運需求。
6.主持每日的班前簡報,向同事們講解各項事前準備、服務準則和菜單。
7.對於菜單內的各項餐點和飲品有全盤的了解,並能在必要時針對餐飲搭配做推薦以及推銷。
8.盡可能地在菜單中使用當地及當季產品。
9.發展符合市場需求且兼顧餐廳經營概念的菜單、自助餐、特餐和招牌菜色。
10.以有禮且有效率的方式處理顧客需求,若無法立即找到解決方案,則須向主管報告相關顧客投訴或問題,跟進並確實對顧客回報。
11.確保餐廳展現出熱情、專業和歡迎的形象。
12.確保餐廳內外場保持整潔有序,確實填寫 HACCP 表格並於辦公室內建檔。
13.參與制訂餐飲年度行銷計劃並執行有效的銷售和促銷活動,提高營收。
14.進行每月餐點營收分析,持續根據顧客的口味和喜好客製化菜單。
To assist the Annex sous chef in managing of the assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction consistent with the Capella standards, through planning, organizing, directing, and controlling the culinary operation and administration.
1. Responsible for managing three bars' kitchen and develop standard recipes which allow the restaurant to operate at an acceptable food cost and to ensure that the monthly forecasted Food Cost is achieved.
2.To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
3.To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
4.To be a hands-on Manager and be present at all times in the Operation, especially during busy periods.
5.To ensure that the par stocks for all operating equipment, supplies, inventoried items are strictly adhered to and that the outlet is adequately equipped.
6.To conduct daily pre-shift briefings to employees on preparation, service and menu.
7.To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives as necessary.
8.To use, wherever possible, locally and seasonally available products in menus and "specials".
9.To develop menus, buffets (where applicable) and "specials" and signature dishes which meet the needs of the target market and are in line with the operating concept for the restaurant.
10.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
11.To ensure that the Outlet team projects a warm, professional and welcome image.
12.To ensure that the outlet is kept clean and organized, both at the front as well as the back of house and the HACCP forms are filled in and compiled in Chefs office.
13.To participate in the formulation of the Annual Marketing Plan and implement effective sales and promotional activities to maximize revenues.
14.To conduct monthly menu sales analysis so as to continuously tailor the menus to the customer's taste and preferences.