1. 協助管理全日餐廳的日常營運,確保服務流程符合品牌標準並達成顧客滿意度目標。
2. 於用餐時段帶領團隊進行接待、點餐、送餐與桌邊服務,處理現場顧客需求與意見回饋。
3. 維護餐廳整潔與安全,監督餐具設備與營運設施的清潔與正常運作。
4. 確保所有員工提供一致且專業的服務體驗,並即時協助處理顧客抱怨與突發事件。
5. 指導與培訓新進人員,協助建立正確服務流程與團隊默契,提升整體工作效率。
6. 規劃員工輪班與人力配置,確保營運時段內各區域皆有足夠支援。
7. 定期參與部門會議與每日例會,向上回報營運狀況並提出優化建議。
8. 支援主管執行內部溝通、激勵與員工關懷活動,建立正向工作氛圍。
9. 協助整理每日營運報表、顧客意見紀錄與營收數據,作為營運決策依據。
10. 協助監控庫存、訂購耗材與排定設備保養,確保營運資源充足。
11. 支援其他餐飲部專案與跨部門合作活動,確保活動流程順暢。
Operations & Guest Experience
Assist in overseeing daily operations of the all-day dining outlet to ensure consistent service standards and guest satisfaction.
Lead service delivery during meal periods, including greeting, order taking, food running, and guest interaction.
Ensure cleanliness and hygiene of the restaurant and equipment, and address any guest issues promptly.
Maintain a professional atmosphere and ensure all team members follow SOPs and brand service expectations.
People & Team Supervision
Provide on-the-job training for new team members, promoting a cohesive and efficient team dynamic.
Assist in staff scheduling and manpower allocation to meet peak periods and operational needs.
Participate in departmental meetings and briefings, reporting service concerns and proposing improvements.
Support leadership in staff motivation, internal communications, and creating a positive work culture.
Administration & Resource Management
Assist in compiling daily operations reports, guest feedback logs, and revenue tracking.
Monitor inventory and coordinate with procurement to maintain adequate supplies.
Support F&B projects and interdepartmental collaborations to ensure smooth event execution.
Accountability
This position reports directly to the Restaurant & Bar Manager and is responsible for supporting restaurant operations, guest service quality, and staff performance. As a frontline leader, the F&B Service Team Leader bridges daily operations with management objectives to ensure consistent and excellent guest experiences.
1. 負責菜餚的製作、烹飪、上餐和存儲。
2. 製作並擺放自助餐及自助餐甜品,並妥善儲存自助餐食品。
3. 與客人和內部客戶禮貌、友好的交流。指導廚房內部的工作,包括廚師、廚房助手…等。
4. 向上交流疑難問題、客人或內部客戶的意見以及其它相關資訊。
5. 與員工建立並保持良好的工作關係。按計劃參加並參與每日例會及其它會議與培訓活動。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 實施酒店和部門的規定、政策和工作程序,包括酒店的規則和規定、健康和安全、儀容、品質、衛生和清潔。
8. 確保了解酒店的活動和運營要求。
Culinary Operations
Prepares, cooks, serves, and stores dishes, including buffet items and desserts.
Ensures readiness for service by preparing all necessary food, beverage, materials, and equipment.
Team Support & Communication
Provides direction to kitchen helpers (Commis, Cooks, Kitchen Attendants, Stewards).
Communicates politely with guests and internal customers.
Reports difficulties, guest comments, and relevant information to superiors.
Conducts shift briefings and attends scheduled meetings to ensure operational awareness.
Establishes and maintains effective working relationships with staff.
Hygiene & Compliance
Cleans and re-sets working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training sessions.
Accountability
This position reports directly to the All-day Dining Sous Chef. The All-day Dining (Demi) Chef de Partie is responsible for executing culinary tasks, preparing and presenting food for various dining services, and assisting in the daily supervision of kitchen helpers. This role is crucial in maintaining kitchen efficiency and contributing to the overall dining experience through quality food preparation and adherence to standards.
1. 按照部門的規範和標準程序,提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程,持續提升專業技能。
4. 迎賓並協助安排客人就坐,介紹並推銷每日特價餐點。準確接收並下達餐飲訂單,確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定,推銷飲品,並按時為客人續酒。調製與裝飾雞尾酒,提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴,確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準,保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨,並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排,營造舒適氛圍(如播放音樂、燈光調整、酒吧準備等)。快速清潔及整理工作區域與酒吧,保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係,促進團隊合作。
Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.
Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.
People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.
Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.
1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池,確保其達到清潔標準。
3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊,以便向客人提供準確資訊並進行推銷。
4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。
6. 提供休閒設施相關安全說明與指導。
7. 按照作業流程將費用計入房間帳單。
8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。
Operations & Guest Services
Provides prompt, efficient, and courteous service to guests, members, and visitors.
Maintains Health Club facilities to set standards of order and cleanliness.
Familiarizes self with hotel facilities and activities to provide accurate information and promote services.
Ensures ample supply of guest amenities, towels, and linen.
Conducts activities and services for guests while providing instruction and safety reminders.
Applies correct charges and posts to room bills according to procedure.
Maintenance & Compliance
Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval.
Conducts regular inspections of pool grounds to ensure cleanliness standards.
Abides by hotel rules, regulations, policies, and procedures.
Adheres to specified hygiene and personal appearance standards.
Communication & Support
Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service.
Attends scheduled training and actively participates in employee activities.
Accountability
This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.
1. 歡迎及接待餐廳賓客,協助安排座位並引導顧客入座,確保用餐體驗順暢。
2. 管理預約及等候名單,有效調度座位以降低顧客等待時間。
3. 處理顧客詢問與需求,提供友善且專業的服務,維持良好的第一印象。
4. 協助餐廳日常運作,協調與餐飲團隊的溝通,確保服務流程流暢。
5. 確保接待區域整潔有序,維護良好公共區域形象。
6. 協助處理來電及預約系統,妥善記錄與管理顧客資訊。
7. 配合其他部門完成相關行政工作,如座位分配紀錄、用餐人數統計等。
8. 與餐廳服務員、領班及廚房保持良好溝通,確保顧客需求得到即時回應。
9. 協助新進接待員培訓與日常指導,促進團隊協作與工作效率提升。
Operations & Guest Experience
Welcome and greet guests upon arrival, assist with seating arrangements, and ensure smooth flow of dining experience.
Manage reservations and waiting lists, optimizing table turnover and minimizing guest wait times.
Handle guest inquiries and requests professionally, maintaining a friendly and positive first impression.
Assist daily restaurant operations and coordinate with the F&B team to ensure seamless service delivery.
Administration & Environment Management
Maintain cleanliness and organization of the host/hostess station and public areas.
Manage phone calls and reservation systems, accurately recording guest information.
Support administrative tasks such as seating charts and guest count reports.
People & Collaboration
Communicate effectively with servers, supervisors, and kitchen staff to respond promptly to guest needs.
Assist in training new hosts/hostesses and support team collaboration and efficiency.
Accountability
Reporting directly to the Restaurant & Bar Manager, this position ensures a high standard of guest reception and hospitality. As the first point of contact, the host/hostess plays a vital role in delivering an exceptional dining experience and supporting overall restaurant service quality.
西餐廳副理將協助西餐廳經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務,以維持高水準的餐飲服務。
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力,以確保實現嘉佩樂品牌價值觀和願景,為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家,提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念,成為激勵同事的典範。
5.負責管理餐廳的日常運營,並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務(如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等)。
7.監督餐廳開店與閉店職務的完成,包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更,需向團隊成員更新以確保顧客收到最新資訊。
9.參與招募、面試新人才和培育繼任者。
The Assistant Western Restaurant Manager assists the Western Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.