Job Responsibilities:
1. Maintain and grow business with assigned key accounts, established good relationships with customers.
2. Drive and achieve assigned sales revenue goal, timely report on sales activities and collect competition information.
3. Address and follow up inquiries per customer requirements, coordinate with internal support function team to ensure timely response to customers.
4. Coordinate with supply chain, quality and production to ensure timely supply of products for customers.
5. Support new product launches activities, collaborate closely with the cross-function team to facilitate new product commercialization.
6. Maintain intense market knowledge of competitors, customer activities and market trend.
7. Act as primary contact window between internal and external customers to mitigate and resolve business issues.
8. Establish external partnerships which bring value to customers.
9. Manage sales activities including product promotion, customer complaint, etc.
10. Take the lead to collaborate with operation team to respond customer demand timely.
11. Other tasks will be assigned upon management’s request.
We are looking for a skilled Key Account Manager to oversee the relationship’s of the company with its most important clients. The ideal candidate to be able to develop trust relationships with a portfolio of major clients with Total Customer Satisfaction and to enhance our competition and to drive the revenue growth.
Job Description:
1. Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters
2. Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities
3. Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives
4. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
5. Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services
6. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
7. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
8. Collect market information and strategy from assigned accounts time to time
Synology's portfolio of NAS, IPSAN, networking, and surveillance solutions have already been deployed millions of times around the world. While the bulk of B2C markets may be driven through marketing efforts, B2B is a whole different world, requiring the expertise and careful handling by Synology's Sales Team. Building trust, reputation, and close working ties with local partners is a key ingredient to delivering results.
Synology is rapidly expanding in Korea Region and is seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you'll be working with channel partners to build up a network and to find and develop potential customers.
You will:
- Develop potential business customers and expand market share in Korea
- Regularly visit local channel partners and maintain customer relationships
- Conduct market research, account and order operations, and report accordingly
- Develop business in Korea, including product analysis and presentations, pre-sales consulting, project management and channel promotions
[Summary]
Responsible for driving the growth of the Global IoTMart e-commerce platform, enabling regional sales teams to adopt digital sales strategies, promoting O2O/OMO initiatives, and achieving measurable KPI targets. Key tasks would be regional O2O strategy enablement, franchise model implementation for market expansion, and sales related initiatives like Global IoTMart sales inquiry management and data-driven sales optimization.
[Key Objectives & Responsibilities]
- Digital Sales Transformation:
Promote O2O/OMO strategies to help regional teams transition to digital sales models.
Develop playbooks and essential materials to support digital sales transformation and ensure smooth collaboration with regional sales teams.
Monitor and optimize O2O and regional enablement performance using BI dashboards.
Design and implement sales-boosting tools and programs, including incentive mechanisms and O2O promotional events.
Manage lead distribution to regional sales teams and track nurturing outcomes to drive sector growth and incubation.
- Franchise Model Enablement:
Collaborate with regional sales teams to establish and scale the IoTMart franchise model in select markets.
Enhance the franchise collaboration model and adapt it to local market needs.
Define clear and feasible business and collaboration frameworks between regional direct-owned stores and franchise partners.
- Global IoTMart Sales Related Initiatives:
Drive sales performance and manage sales inquiries to improve conversion rate
Actively launch sales-boosting campaigns and initiatives, coordinating resources to meet sales targets.
Optimize sales growth and achieve sales KPIs through data-driven sales analysis using sales records and BI dashboards.
[Qualifications]
- Education: Bachelor's in Business Administration, Marketing, or related fields. Master’s degree is a plus.
- Experience: 3–5 years in Business Development, Product Marketing, Digital Sales Transformation or related fields.
- Skills:
Sales Enablement & Strategy Execution
Presentation & Communication (including slide design and storytelling)
Cross-Department Collaboration & Project Management
Analytical & Strategic Thinking
Cross-Cultural Communication
- Technical Proficiencies: Presentation tools (Microsoft PowerPoint), Data analysis tools (Excel and Power BI (preferred)), CRM platforms (SalesForce preferred).
- Languages: Fluent in English (written and spoken).
[Personal Attributes]
- Proactive, people-oriented, and able to simplify complexity effectively.
- Strong presentation and communication skills.
- Strategic mindset, cross-functional collaboration, analytical and results-oriented.
[工作概述]
負責 推動 IoTMart 電商平台的銷售增長,協助區域業務團隊數位轉型,落實 O2O/OMO 策略,並確保關鍵業績指標 (KPI) 達成。
此職位的核心職責包含 區域 O2O 策略推動、IoTMart 加盟 (Franchise) 模式導入與擴展,以及全球銷售業務管理(例如:銷售詢問管理、數據分析優化銷售策略)。
[關鍵職責與目標]
1. 數位銷售轉型
• 推動 O2O/OMO 策略,幫助區域業務團隊將部分業務轉型為數位銷售模式以最大化業務潛能與銷售自動化。
• 製作 Playbook(實戰指南)及必要材料,確保數位銷售轉型順利進行,並提升區域業務團隊的協作效率。
• 透過 BI 戰情看板 (Dashboard) 監控 O2O 與區域數位轉型 效果,並持續優化。
• 設計與執行 銷售成長工具與專案,如 銷售激勵機制、O2O 推廣活動等。
• 管理商機 (Lead) 分配,並追蹤區域業務團隊的跟進狀況,以推動特定產業領域的市場孵化與成長。
2. 加盟 (Franchise) 模式推動
• 與區域業務團隊合作,在特定市場導入 IoTMart 加盟模式。
• 優化 IoTMart 加盟合作模式,並針對不同市場需求進行本地化調整。
• 定義 區域直營店 (Direct-Owned Store) 與加盟店的商業合作模式與運作流程,確保順利運行。
3. Global IoTMart 銷售業務推動
• 提升Global IoTMart電商平台銷售表現,管理全球銷售詢問 (Sales Inquiry),提高轉換率。
• 主動策劃跟落實銷售增長活動,協調內外部資源以達成銷售目標。
• 透過數據分析(BI 儀表板與銷售數據),優化銷售策略,確保 銷售 KPI 達成。
[資格條件]
學歷
• 商業管理、行銷或相關領域之 學士學位(碩士學位尤佳)。
工作經驗
• 3–5 年 相關經驗,包含 業務拓展 (BD)、產品行銷 (Product Marketing)、數位銷售轉型 (Digital Sales Transformation) 或相關領域。
核心技能
• 銷售賦能與策略執行
• 簡報與溝通表達能力(包含簡報設計與傳達能力)
• 跨部門協作與專案管理
• 數據分析與策略思維
• 跨文化溝通能力
技術專長
• 簡報工具:Microsoft PowerPoint
• 數據分析工具:Excel、Power BI(加分項)
• CRM 平台:Salesforce(加分項)
語言能力
• 流利英文聽說讀寫
[個人特質]
• 主動積極,善於與人互動,並能有效化繁為簡。
• 具備優秀的簡報與溝通能力。
• 策略思維清晰,能夠進行跨部門協作,數據分析導向,並專注於結果導向執行。
About the Role:
Zykronix is seeking a driven and experienced Senior International Marketing and Sales Manager to join our growing sales team. In this senior-level role, you will be critical in supporting our international sales initiatives and expanding our reach into new markets. Working closely with our CEO, you will learn the complexities of global sales strategies and contribute to growing our international customer base.
Responsibilities
• Assist in developing and executing international marketing and sales strategies to meet company growth targets
• Research and identify new market opportunities and customer segments in assigned territories
• Support the CEO in establishing relationships with potential clients and partners
• Prepare and deliver presentations to prospective clients, showcasing our products and solutions
• Maintain accurate records of sales activities and customer interactions in HubSpot CRM systems
• Collaborate with cross-functional teams to ensure customer satisfaction and successful project delivery
• Negotiate and close high-value contracts with international clients
• Represent the company at global trade shows and industry events
• Provide regular sales forecasts and performance reports to executive leadership
Required Qualifications
• Bachelor's degree in business, Marketing, or a related field
• 8+ years of experience in sales or customer service, preferably in an international context
• Strong written and verbal communication skills in English
• Ability to work effectively in a team-oriented environment
• Minimum of 5 years of experience in international sales or business development
• Strong leadership and team management skills
• Excellent communication, negotiation, and presentation abilities
1. Responsible for US and EU market
2. Manage direct accounts and distributors
3. Design in new projects and develop new customers
4 Maintain OEM accounts, and support from NPI to MP
5. Deal with customers and coordinate internal cross functions
Job descriptions:
1. Market Research:
Identify new markets, trends, and competitors to uncover business opportunities.
2. Client Acquisition & Management:
Build relationships with new clients while maintaining strong ties with existing ones.
3. Strategic Planning:
Develop growth strategies to expand the business and diversify products.
4. Team Collaboration:
Work with product, sales, and marketing teams to meet client needs and align goals.
5. Negotiation & Deal Closure:
Lead client discussions to finalize agreements beneficial to both parties.
6. Performance Tracking:
Monitor and evaluate the success of business initiatives and adjust as needed.
Key Qualifications:
1. Education:
Bachelor’s degree in Business, Marketing, or a related field (Master’s preferred).
2. Experience:
Prior success in business development or sales, especially in tech or manufacturing.
3. Skills:
Strong market analysis and strategic thinking.
Effective communication and negotiation abilities.
Teamwork and relationship-building expertise.
4. Industry Knowledge:
Familiarity with the computer peripherals market is a plus.