新北市中和區經歷不拘大學
Job description
About Us:
• Newland AIDC was founded in 1999 as a wholly-owned subsidiary of Newland Digital Technology (formerly known as Newland Computer, a listed company, Stock code: 000997), we provide products and solutions specialized in Auto-ID industry. We commit ourselves to delivering the best products and services to our customers.
• Website: http://www.newlandaidc.com
• Specialties: AIDC, HANDHELD SCANNER, BARCODE, QR CODE, CODE, 2D CODE, WIRELESS, MOBILE, SCANNERS, BARCODE READER, MANUFACTURING, AI, INTELLIGENT, SOLUTION, INFORMATION, DATA, AUTOMATION, TERMINAL, DATA CAPTURE, DATA COLLECTION, and DATA ANALYSIS
This ideal candidate will partner with global sales team to handle after-sales service for product problem consultation, incoming and outgoing logistics management, and departmental documentation.
Job Descriptions:
• Resolve various product-related technical issues for overseas subsidiaries and customers, including issue reproduction, testing, analysis, reporting, and follow-up on complex cases.
•For critical technical issues, coordinate with headquarters R&D teams to promptly provide solutions for overseas clients.
•In accordance with company policies, liaise with front-line teams to initiate and follow up on customized product projects for overseas markets.
•Provide technical training to overseas customers and colleagues from overseas offices.
•Prepare product technical support manuals and related documentation; contribute to building and improving the overseas technical knowledge base.
•Conduct testing on demo units and gather feedback from overseas trial usage for analysis and improvement.
•Maintain product shipment information for overseas deliveries.
•Provide on-site support for key projects and assist with overseas exhibitions as needed.
•Carry out other tasks assigned by the supervisor.
Qualifications:
•Engineering College Degree or Equitant Degree, ECE will be preferred.
•Communication and coordination skills, carefulness and responsibility for work.
•Work experience and/or knowledge in AIDC industry, Barcode scanners and PDA.
•Willingness to travel.
•An ability to work well under pressure
•Good customer service awareness and expression skills.
•Fluent in English and local language.
•Problem-solving skills
Industry
•IT Services and IT Consulting
• Appliances, Electrical, and Electronics Manufacturing
•Automation Machinery Manufacturing
Employment Type
Full-time