Do you have what it takes to be our next Sales Consultant? Are you motivated by the prospect of an international career with a dynamic and forward-thinking company? Are you excited about guiding people’s choices which will change their lives? Are you passionate about travel, learning languages and studying abroad? If so, then we would like to hear from you!
The Sales Coordinator is at the heart of what we do at EF “Opening the world though Education”. Many of the most senior leaders at EF today started their career as Sales Consultants, helping students achieve their dreams of going abroad.
With 59 years of experience, EF Education First is the world leader in international education. With our language and study abroad programs in more than 50 destinations in 21 countries, EF is fulfilling the dream of thousands of people of all ages: learning a language, studying abroad and discovering the world.
As a Sales Consultant at EF you:
• Advise and support our students (and parents) and manage the entire sales cycle of our programs
• Work in a start-up-like, young and dynamic atmosphere
• Learn to use our sales techniques and become an expert in selling our programs
• Join an international group of 52,000 employees across 114 countries
Your responsibilities:
• Promote and sell our language programs through direct customer contact by phone, email and face-to-face interactions (80% of your time)
• Take on ambitious sales targets
• Participate in offsite and onsite events, including sales presentations and fairs
• Manage administrative tasks and provide pre- and post-sales customer service to our customers
Benefits for the role:
- An international, dynamic, non-hierarchical and friendly work environment
- Fixed Salary
- Performance based bonuses and incentives
- On-the-job training
- Travel opportunities at our EF schools abroad
- Top performer can join EF worldwide meeting / training
- Exciting opportunities for personal and career development
- EF program discount for yourself and family members
薪優但具職位需求:
1. 3年以上工作經驗者並具備承受工作壓力能力者
2. 具業務銷售經驗或遊留學經驗者佳
3. 學士學位以上並具備英文說寫能力
4. 若無留學經驗,但對各國教育學制有瞭解者
5. 期望自己職業生涯有發展性並喜歡接受挑戰
6. 可獨立作業並具備解決問題的能力
7. 有一定的工作企圖心與目標導向的人格特質
工作內容:
1.此職務需要擁有良好的顧客服務溝通能力和熟知飯店各項營運作業標準。
2.帶領客房部團隊創造營運產值。
3.訓練員工熟知公司制度及創造員工良好顧客服務態度。
4.具備櫃檯、房務等相關的管理經驗。
5.編排人力,控制預算,與訂房及業務協力合作等。
6.擁有3-5年在大型飯店或是國際品牌飯店之管理職工作經驗為佳。
7.具備英文或日文語言能力。
8.請檢附英文CV。
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Duties:
The Rooms Division Manager must responsible for the accommodation department with a focus on smooth processes and high compliance in terms of guest relations and standards.
In the absence of Chief Operating Officer you take over management responsibilities and lead the whole operation team in making precise decision. In addition, you are responsible for the deployment of personnel, so you need to make sure there sufficient competent personnel to guarantee the satisfaction of the guests.
You also responsible organizing departmental training on staff service attitude to keep the consistency of overall hotel services, we prefer candidate with managerial skills minimum 3-5 years working experience managing a large or international hotel.
Other responsibility include manpower planning, revenue budgets, strong cooperation with the sales & reservation, vacation planning, monitoring the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines provided by Chief Operating Officer.
1. 協助統籌並執行飯店各類型會議、宴會與活動專案,包含客製化餐敘、婚禮與外賓接待,確保活動流程順利且滿足客戶需求。
2. 根據業務主管指示整理活動資料與提案報價,協助內外部溝通窗口之聯繫協調與日程排定。
3. 整合並維護活動文件與系統資料(如EO、BEO、Function Sheet),確保資訊準確與即時更新。
4. 協助客戶需求彙整、現場需求確認與問題即時通報,確保活動當日服務品質與流程順暢。
5. 配合餐飲、公關、業務與營運團隊共同準備活動所需資料與資源,確保跨部門配合無縫銜接。
6. 負責會議與宴會相關資料建檔、報表更新與客戶追蹤紀錄,支援主管進行專案控管與績效檢討。
7. 協助現場流程導引與服務支援,包含會前準備、佈置確認、會中指引與會後資料彙整等。
8. 協助活動成本估算、採購需求彙整與資料歸檔,並支援預算控管流程所需行政作業。
Operations & Event Coordination
Assist in organizing and executing various types of hotel-based events, including business meetings, banquets, weddings, and customized functions, ensuring smooth flow and guest satisfaction.
Support the preparation of proposals, quotations, and client communications under the direction of event leaders.
Maintain and update event documentation and systems (such as EO, BEO, Function Sheets), ensuring accuracy and timely coordination.
Collect and confirm client requirements, provide on-site support and communicate urgent issues for immediate resolution.
Collaborate closely with Sales, F&B, PR, and Operations teams to ensure seamless interdepartmental execution.
Administration & On-Site Support
Handle administrative documentation, reporting, and follow-up logs for meetings and events to support project tracking and performance reviews.
Provide on-site assistance including setup checks, guest flow direction, and post-event documentation and debriefing support.
Assist in cost estimation, procurement needs collection, and budget-related administrative processing.
Accountability
This position reports directly to the Meeting & Event Manager and is responsible for providing support throughout the planning and execution of hotel events. The Meeting & Event Executive plays a vital coordination role in document accuracy, client liaison, and on-site responsiveness to ensure service quality and internal workflow efficiency.
1. 根據酒店年度業績目標,開發與維繫企業、團體與長住客戶,積極拓展銷售市場。
2. 蒐集與分析市場資訊,掌握產業趨勢與競爭者動態,擬定有效之銷售策略以提升市場佔有率。
3. 管理關鍵客戶關係,進行定期拜訪與需求追蹤,確保顧客滿意度與長期合作。
4. 規劃並執行客房銷售推廣專案,與行銷、營運、收益管理等部門密切合作,提升品牌能見度與營收表現。
5. 撰寫並管理銷售合約、報價單與客製專案提案,統整業務聯絡與內部溝通紀錄。
6. 使用CRM與銷售系統追蹤商機、預測銷售趨勢,定期產出報表以供管理層決策參考。
7. 參與國內外旅展、市場推廣活動與企業拜訪等行程,提升品牌曝光與客源開發效率。
8. 負責客戶訂房流程與後續協調,確保需求準確傳遞並落實於現場執行。
Operations & Business Development
Develop and maintain corporate, group, and extended stay accounts to meet the hotel's annual room revenue targets.
Gather and analyze market intelligence, monitor industry trends and competitors, and formulate effective sales strategies to increase market share.
Build and nurture key client relationships through regular visits, account reviews, and personalized service to ensure long-term cooperation and satisfaction.
Plan and execute room sales campaigns in collaboration with marketing, operations, and revenue teams to maximize brand exposure and revenue opportunities.
Administration & Market Management
Prepare and manage sales contracts, quotations, and tailored proposals; ensure clear communication and documentation throughout internal processes.
Utilize CRM systems to track leads, forecast trends, and generate sales reports to support management decision-making.
Represent the hotel at trade shows, promotional events, and client visits to strengthen brand presence and generate leads.
Coordinate booking procedures and act as a liaison to ensure accurate and seamless communication between clients and internal departments.
Accountability
This position reports directly to the Director of Sales & Marketing and is responsible for developing and managing room sales accounts. The Sales Manager is expected to demonstrate strong market awareness, client relationship management, and cross-functional coordination to achieve both customer satisfaction and room revenue goals.
1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為客人辦理入住手續,確認相關資訊,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員,吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法,向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或協力廠商付費等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人,對客人的合理需求予以積極恰當的回應。準確提供各種資訊如:酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求,及時回饋給相應部門和人員予以解決。