MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
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Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
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Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
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Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
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After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
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Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management
1. Implement action plans defined with the Store Manager and ensure follow-up assignments
2. Communicate high quality relevant feedback and act as a bridge between Store Manager and Store team members
3. Deliver professional service by reaching individual sales target and support team members to achieve group sales target
4. Create and maintain a positive and motivating work environment and atomosphere
5. Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
6. Ensure Balenciaga Signature and Client experience are executed and consistent over time
7. Ensure that all the processes are in compliance with legal, safety, internal requirements,
8. Sustainability, HR and stock organization
The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.
Store Financial Performance:
• Achieve or exceed personal sales targets and productivity standards.
Engagement:
• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in related store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture
Customer Experience:
• Ensure an outstanding customer experience
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
• Leveraging in store elements to provide a memorable experience
Operational Excellence:
• Compliant of store operating procedures to minimize store shrink
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business
■ ROLE MISSION
Directly reporting to the Retail Director, the role will assist in providing full range support on day-to-day operations including policies & procedures implementation to Taiwan retail operations team and stores and act as the key contact point between stores and office for coordination of operational activities.
■ JOB DESCRIPTION
• Provide full aspect of retail operational support for stores, and provide effective and efficient solutions so that frontline sales can fully dedicate effort to client serving and achieving sales targets.
• Fully manage all regular opeational tasks, including but not limited to coordinate daily purchase orders, annual stock take, invoices management, responsible for various serivce license renewal, stationary and packaging orders, petty cash, shop expenses management and vendor payment follow ups.
• Prepare daily/ weekly/ monthly sales reports for management review; and provide sales comparison report which enhance store manager understand shop performance.
• Responsible for facilities management of all retail stores, monitor repair, maintenance progress and co-ordinate with vendors and suppliers to ensure smooth retail operations.
• Provide support on seasonal clearance sales event and all other store events.
• Assist in forecast and budget planning.
• Assist Retail Director to manage staff seasonal uniform order.
• Provide clerical and administrative support to Retail Director such as handle incoming calls, filling and documentation.
• Support Retail Director to manage customer serivce matters, including follow up with Store teams and/or other departments.
• Monitor all shops overtime and working roster.
• Collaborate with other team members for standard operating procedure creation and enhancement.
• Provide general administrative assistance to all departments.
• Prepare monthly incentive results and collect the relevant document from the staff and send back to HR deparment.
• Prepare monthly customer return case report to Merchandising department.
• Work closely with Marketing Department.
• Responsible to collect cheques from banks and landlords.
• Handle various ad-hoc tasks assigned by Retail Director.
Be Flexible. Be Open. Stay Humble. Collaborate and Challenge. Decide and just Do.
工作內容
1. 公關與活動事務協助,包含媒體需求借調/拍攝、新聞資料文件、活動執行支援、KOL合作事宜、內外部廠商溝通…等。
2. 數位與媒體協助,包含官方網站及社交平台資訊更新及維護、百貨DM資訊提供及校對…等。
3. 部門行政作業協助,包含公關及媒體週/月/季/專案報告、市場趨勢/競品資訊蒐集、行政庶務、費用請款…等。
4. 科系不拘,畢業生佳,或在學大四生/研究生
5. 基礎英文讀、寫能力
6.委託第三方人力顧問公司篩選、聯繫、招募,如有疑慮請"勿"投遞