How you will contribute
• Monthly payroll processing and administration, including insurance, leave management, personal income tax declaration, company withholding tax and pension administration.
• Ensure payroll accuracy and compliance with Taiwan’s labor laws, tax regulations, and internal policies.
• Maintain and reconcile payroll data between HRIS (e.g., Workday) and payroll systems (e.g., 104).
• Assist in preparing various HR and monthly closing reports.
• Collaborate with internal departments and brand teams to ensure HR services meet business needs.
• Act as a trusted HR contact for employees and HR Business Partners, providing timely and professional support.
• Delivers daily operations and support Brands and Corporate projects where necessary.
• Participate in HR process improvement and digitalization initiatives, including enhancements to existing tools.
Who you are
• Bachelor Degree or above in Human Resources Management, Business Administration, or related
• Minimum 5 years of HR experience in Taiwan with a strong focus on payroll and operations
• Solid understanding of Taiwan labor laws, social insurance, and tax regulations.
• Proficient in MS Office; experience with Workday and 104 payroll system is a plus.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and stakeholder management abilities.
• Experience in retail or multinational environments is an advantage.
· Proficient in 104 payroll system and Workday are plus.
工作職掌:
• 負責薪資計算作業及行政管理,包括保險、勞健保費作業、假勤管理、稅務申報作業、退休金作業。
• 確保薪資作業的準確性,並符合相關法規、稅務規定及公司政策。
• 維護並管理人資系統(如 Workday)及薪資系統(如 104)。
• 負責提供薪資報表及每月結帳相關報表。
• 與內部部門及品牌團隊合作,確保人資服務符合業務需求。
• 作為員工與人資業務夥伴(HRBP)可信賴的聯繫窗口,提供即時且專業的支援。
• 執行日常人資營運工作,並在需要時支援品牌與集團專案。
• 參與人資流程優化與數位化專案,包括現有工具的功能提升。
How you will contribute
• Audit sales figures in the system to ensure accuracy. Verify the sales data with financial record.
• Monitor and record stock transactions in system and conduct regular physical inventory counts. Identify and investigate the discrepancies or issues with inventory.
• Prepare monthly closing related entries.
• Ensure the accuracy and completeness of monthly accrual information per group entities instruction, so that provides the essential information for strategic decision-making.
• Ensure IC transactions and reconciliation match with group entities and consistently reports are correct.
• Manage fixed assets, depreciation and/or amortization calculation accuracy and update in due course continuously.
• Ensure VAT information is complete and correct. Declare VAT data online bimonthly.
• Collect and input lease information in the system (IFRS16).
• Support external / internal audit and provide the responsible PBC. Ensure the accuracy of Tax filing and statutory report.
• Delivery of effective communication with the brands to collect feedback and build up professional service.
• As part of team backup program, fully support the team to ensure the normal operation of the team smoothly.
• Participate in Ad hoc projects as assigned.
The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.
Store Financial Performance:
• Achieve or exceed personal sales targets and productivity standards.
Engagement:
• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in related store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture
Customer Experience:
• Ensure an outstanding customer experience
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
• Leveraging in store elements to provide a memorable experience
Operational Excellence:
• Compliant of store operating procedures to minimize store shrink
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business
主要職責
• 成為我們的品牌大使,讓顧客感受美好,舒適和愉快的購物體驗;
• 達成及提升個人及店舖銷售目標;
• 為顧客提供優質的客戶服務;
• 用心了解顧客的真正需要,向顧客給予建議選擇最合適、喜歡和需要的作品;
• 確保店舖門面作品展示及陳列符合公司訂定標準。
必備條件:
• 具高級奢侈品零售經驗,倘有珠寶及鍾錶經驗者優先;
• 良好的溝通能力以及專業的銷售技巧;
• 具開朗、主動、積極、正面及專業的性格及工作態度;
• 具團隊精神,良好的人際關係和溝通技巧;
• 能以顧客的優質購物體驗和店舖銷售為目標;
• 須配合店鋪輪班需求,包含周末假日上班,行銷活動等安排
OBJECTIVE/MISSION
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES
Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
■ ROLE MISSION
Directly reporting to the Retail Director, the role will assist in providing full range support on day-to-day operations including policies & procedures implementation to Taiwan retail operations team and stores and act as the key contact point between stores and office for coordination of operational activities.
■ JOB DESCRIPTION
• Provide full aspect of retail operational support for stores, and provide effective and efficient solutions so that frontline sales can fully dedicate effort to client serving and achieving sales targets.
• Fully manage all regular opeational tasks, including but not limited to coordinate daily purchase orders, annual stock take, invoices management, responsible for various serivce license renewal, stationary and packaging orders, petty cash, shop expenses management and vendor payment follow ups.
• Prepare daily/ weekly/ monthly sales reports for management review; and provide sales comparison report which enhance store manager understand shop performance.
• Responsible for facilities management of all retail stores, monitor repair, maintenance progress and co-ordinate with vendors and suppliers to ensure smooth retail operations.
• Provide support on seasonal clearance sales event and all other store events.
• Assist in forecast and budget planning.
• Assist Retail Director to manage staff seasonal uniform order.
• Provide clerical and administrative support to Retail Director such as handle incoming calls, filling and documentation.
• Support Retail Director to manage customer serivce matters, including follow up with Store teams and/or other departments.
• Monitor all shops overtime and working roster.
• Collaborate with other team members for standard operating procedure creation and enhancement.
• Provide general administrative assistance to all departments.
• Prepare monthly incentive results and collect the relevant document from the staff and send back to HR deparment.
• Prepare monthly customer return case report to Merchandising department.
• Work closely with Marketing Department.
• Responsible to collect cheques from banks and landlords.
• Handle various ad-hoc tasks assigned by Retail Director.
• In charge of overall visual merchandising at shelves/counters /Online promotion contents to be aligned with brand guideline and image: Merchandising units / Product display / Light box / Brand Video / POSM/ Event Display.
• Create appealing and eye-catching visual displays that lead the customer through the entire counter.
• Define by brand VM plan and work with design vendors to implement a creative visual merchandising.
• Oversee the production and work with sales team to ensure execution excellence.
• Implementation and achievement of various kinds of customer-related projects assigned with quality that meets KPI set.
• Collect and analyze market information via offtake data analysis, sales data, market visit, feedback from sales team, and provide insight accordingly.
• Monitor costs and work within budget.