MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business
KEY RESPONSIBILITIES
Key responsibility 1
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Sales:
• To achieve or surpass monthly and yearly sales targets
• To respect the brand’s discount policy
• To lead the team to acquire new clients
• Travel for events and trainings, visit clients and attend functions to entertain clients
• To be able to sell HJ and lead the team to sell HJ for target achievement
Key responsibility 2
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Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition
• To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
• To coach team and take care of the recruitment, staff evaluation and development of the team
• To prioritize, plan, delegate and adapt to business needs
• To manage back office operations
Key responsibility 3
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Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
• To ensure a consistent, quality boutique experience for clients
Key responsibility 4
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After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints
Key responsibility 5
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Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management
1. Implement action plans defined with the Store Manager and ensure follow-up assignments
2. Communicate high quality relevant feedback and act as a bridge between Store Manager and Store team members
3. Deliver professional service by reaching individual sales target and support team members to achieve group sales target
4. Create and maintain a positive and motivating work environment and atomosphere
5. Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
6. Ensure Balenciaga Signature and Client experience are executed and consistent over time
7. Ensure that all the processes are in compliance with legal, safety, internal requirements,
8. Sustainability, HR and stock organization
How you will contribute
• Audit sales figures in the system to ensure accuracy. Verify the sales data with financial record.
• Monitor and record stock transactions in system and conduct regular physical inventory counts. Identify and investigate the discrepancies or issues with inventory.
• Prepare monthly closing related entries.
• Ensure the accuracy and completeness of monthly accrual information per group entities instruction, so that provides the essential information for strategic decision-making.
• Ensure IC transactions and reconciliation match with group entities and consistently reports are correct.
• Manage fixed assets, depreciation and/or amortization calculation accuracy and update in due course continuously.
• Ensure VAT information is complete and correct. Declare VAT data online bimonthly.
• Collect and input lease information in the system (IFRS16).
• Support external / internal audit and provide the responsible PBC. Ensure the accuracy of Tax filing and statutory report.
• Delivery of effective communication with the brands to collect feedback and build up professional service.
• As part of team backup program, fully support the team to ensure the normal operation of the team smoothly.
• Participate in Ad hoc projects as assigned.
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
主要職責
• 成為我們的品牌大使,讓顧客感受美好,舒適和愉快的購物體驗;
• 達成及提升個人及店舖銷售目標;
• 為顧客提供優質的客戶服務;
• 用心了解顧客的真正需要,向顧客給予建議選擇最合適、喜歡和需要的作品;
• 確保店舖門面作品展示及陳列符合公司訂定標準。
必備條件:
• 具高級奢侈品零售經驗,倘有珠寶及鍾錶經驗者優先;
• 良好的溝通能力以及專業的銷售技巧;
• 具開朗、主動、積極、正面及專業的性格及工作態度;
• 具團隊精神,良好的人際關係和溝通技巧;
• 能以顧客的優質購物體驗和店舖銷售為目標;
• 須配合店鋪輪班需求,包含周末假日上班,行銷活動等安排
OBJECTIVE/MISSION
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES
Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
- Support Merchandising Manager in planning and executing merchandising activities for men's and women's LEATHER GOODS and SHOES
- Seasonal buying to provide timely feedback, cluster strategies and order executions in both MS Office and buying systems
- Plan and execute seasonal issues, including launch, mark-downs, stock transfer, etc.
- Manage inventory, delivery and re-order situation to ensure a healthy and appropriate mix and stock level are maintained
- Compose relative sales report and analysis
- Monitor sales and sell-through situation and initiate appropriate business strategies to liquidate stock in order to achieve sales target
- Work closely with sales team and Visual Merchandising to promote business opportunities ideas
- Conduct extensive market research and analysis
- Provide seasonal product training and fashion trend information to the front-line staffs
- 協助商品經理規劃與執行男、女皮件與鞋類的商品企劃活動
- 參與季節性採購,提供即時回饋、區域策略建議,並於 MS Office 與採購系統中執行訂單
- 規劃並執行季節性專案,如新品上市、折扣活動、庫存調撥等
- 管理庫存、到貨與補貨狀況,確保商品組合與庫存水位健康且適當
- 撰寫相關銷售報告與分析資料
- 監控銷售與銷售率,並提出合適的銷售策略以加速庫存去化,達成業績目標
- 與銷售團隊及陳列部門密切合作,推動業務發展機會與創意
- 進行市場調查與深入分析
- 為第一線銷售人員提供季節性商品訓練與流行趨勢資訊