法蘭克福集團為一全球知名的B2B會展公司,同時在世界主要的市場皆設有分支機構,每年各地舉辦的專業展會,都已成為各產業的參展商展示其最新科技產品及解決方案的最佳商務平台。另一方面,也吸引來自全球各地的專業買家及參觀者,從而促成巨大的商機。
台灣分公司的設立已超過20餘載,其主要的目的在於協助及服務台灣各產業的廠商,透過參加集團各地的產會,以開創當地市場及商機。
我們準備招募新的工作夥伴,如果您喜歡接受挑戰同時能與跨文化的團隊工作,我們將竭誠歡您加入我們的團隊,您的視野也將因參與全球知名展會而拓展!
1. Support Taiwanese companies in expanding their global presence through
participation in Messe Frankfurt exhibitions worldwide
推動台灣企業拓展國際視野,參與Messe Frankfurt集團於全球主辦之專業展會
媒合並引導其參與法蘭克福展覽集團於世界各地舉辦的產業盛會,拓展海外市場版圖。
2. Conduct market and industry research, and develop strategic marketing content
to support exhibitor outreach initiatives.
透過深入的市場研究與產業趨勢分析,整合相關資訊,結合展會概念,有效傳遞展會價
值,提升企業參展的意願與參與度。
3. Provide full information and support to the exhibitors for their preparation by
the show date and also the on-site support during the show.
提供參展商完整資訊及協助,含參展商的展前參展準備及展會期間的現場協助
4. Communication and coordination with Messe Frankfurt Group worldwide
exhibition organizers
與法蘭克福集團全球各地展會的主辦單位進行溝通及協調
5. Customer data base management
客戶資料庫的管理
6. Customer relationship management – Maintain existing customers and build
connections with potential clients to support ongoing business development.
客戶關係管理,專注於維繫既有客戶,促進長期合作與良好互動,並處理潛力客戶諮詢
與聯絡事宜。
問候所有到達和離開酒店的客人,根據客人的需求保管行李並將其送到客房或大堂,特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求,並給予適當的關注。全面了解酒店的服務與設施,記錄所有重要的交通數據,並協助日常的車輛管理。
1. 與客人建立良好關係,以獲得客人的忠誠度。
2. 確保所有與客人有關的送貨服務都準確地記錄下來。
3. 確保所有交通工具的記錄都是完整且正確的。
4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。
5. 協調並及時運送及收取客人的行李。
6. 隨時為抵達的客人及離店的客人打開大門。
7. 時刻保持工作區域的整潔。
8. 保持微笑熱烈歡迎客人的到來,並盡可能使用客人的名字來稱呼他們。
9. 為入住的客人提供客房參觀,讓客人了解酒店的各項設施和資訊。
Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles.
1. Build good relationship with guests to obtain guests' loyalty.
2. Ensure all the delivery services are noted down accurately.
3. Ensure proper records are maintained for all transportation.
4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
5. Able to deliver and collect guests’ luggage in a timely manner.
6. Ensure lobby door is open immediately to the arrivals/departures.
7. Always maintain the cleanliness of work area and equipment used.
8. Greet, welcome and anticipate every guest. Best to greet them with their names.
9. Provide a tour to guests around the hotel.
1. Ability to communicate across different departments throughout the hotel.
2. Providing guest services in accordance with the objectives, performance and quality standards.
3. Committed to providing superior customer service
4. Excellent in Opera Skills
5. Excellent presentation and communication skills.
6. Ensure the FO daily shift operation runs smoothly.
7. Flexible to work a variety of shifts including nights, morning and afternoon if necessary.
8. Track and relay Loyalty program Enrolment Statistics to Talent and ensure targets are met the Hotel target.
9. Provide necessary on job training to associate.
10. Act as Manager on Duty, handle guest compliant and provide service recovery if needed.
焰28 Fine Dining 西餐廳 提供火烤料理的Fine Dining,提供顧客靜謐,優雅的服務,讓客人享受台灣食材結合西式料理手法餐點。
https://capellahotels.com/en/capella-taipei/dining/ember-28
焰28 Fine Dining 西餐廳 主任將協助西餐廳經理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。
1.協助西餐廳經理協調並分配職務,以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督全日餐廳開始與結束的工作流程,包含酒杯拋光和事前準備(如餐桌擺放,轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。
4.協調所屬工作區域內的職務,確保服務順利進行。
5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務,並在必要時協助輪班。
The Ember 28 Western Supervisor assists the Ember 28 Western Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.
1. Assist the Ember 28 Western Manager in coordinating and delegating duties to ensure exceptional operational performance.
2. Clearly communicate expectations, recognize performance, and drive consistent business outcomes.
3. Oversee opening and closing procedures of the café and lobby bar, including glass polishing, mise en place (e.g., table setup, transitions, and cleaning), proper storage, and end-of-shift inventory of utensils and equipment.
4. Coordinate tasks within the assigned work area to ensure smooth service delivery.
5. Handle and resolve guest complaints, record guest feedback in the system, and ensure timely resolution to achieve customer satisfaction.
6. Safeguard the privacy and safety of guests and colleagues.
7. Strictly adhere to all departmental operational standards, policies, and procedures as established by the hotel.
8. Be capable of performing all duties within the department and provide shift support as needed.