1.品牌商品介紹
2.商品進貨/ 銷售/ 庫存管理
3.商品包裝/陳列
4.店櫃店務管理
1. Brand and product introduction
2. Purchase management, sales management, inventory management
3. Product packaging and display
4. Store operation management
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
招聘個資保護聲明:
針對您應聘盧亞職位所提供的個人資訊,您確認您已閱讀LUXASIA的招聘個資保護聲明內容[https://www.luxasia.com/recruitment-privacy-notice/], 並同意 LUXASIA 集團收集、處理和利用所提供予本公司之個人資料,本公司將依誠實及信用之方法,於符合蒐集之目的及特定目的之必要範圍內,蒐集、處理利用您的個人資料。
主要職責
• 成為我們的品牌大使,讓顧客感受美好,舒適和愉快的購物體驗;
• 達成及提升個人及店舖銷售目標;
• 為顧客提供優質的客戶服務;
• 用心了解顧客的真正需要,向顧客給予建議選擇最合適、喜歡和需要的作品;
• 確保店舖門面作品展示及陳列符合公司訂定標準。
必備條件:
• 具高級奢侈品零售經驗,倘有珠寶及鍾錶經驗者優先;
• 良好的溝通能力以及專業的銷售技巧;
• 具開朗、主動、積極、正面及專業的性格及工作態度;
• 具團隊精神,良好的人際關係和溝通技巧;
• 能以顧客的優質購物體驗和店舖銷售為目標;
• 須配合店鋪輪班需求,包含周末假日上班,行銷活動等安排
OBJECTIVE/MISSION
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES
Sales Achievement:
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)